Personable Realtor with 6 years of experience in middle-class, suburban markets. Continuously rank among top sales performers, maintaining high levels of client satisfaction, retention and referrals. Possess hands-on knowledge of MLS database administration and client management software.
Dedicated Server/Manager well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Dependable Server with 15 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Property Inspection
Property Improvements
Print and Digital Advertisement
Contract Preparation
Adaptability and Flexibility
Maintenance Coordination
MLS Data Entry and Maintenance
New Construction Assessment
Terms Review and Enforcement
Financial History Review
Attention to Detail
Client Relations
Sales Pipeline Management
Closings Coordination
Referral Coordination
Leads Prospecting
Market Tracking and Research
Purchase Agreement Writing
Buyer and Seller Representation
Partnership Development
Verbal and Written Communication
Service Orientation
Conflict Resolution
Time Management
Problem Solving
GIS Software
Documentation and Recordkeeping
Property Photography
Interior Staging
Real Estate License
Sales Dedication
Work History
02/2015 to Current
RealtorWindermere Real Estate – Omak, WA,
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Increased home sales through persuasion, negotiation and ability to close.
Promoted sales of properties through advertisements, open houses and online advertising platforms.
Compared properties with similarly sold properties to determine competitive market prices.
Liaised between buyers and sellers to provide positive experiences for both parties.
Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Communicated with clients to understand property needs and preferences.
Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
Designed and staged homes for optimum showings and photography.
Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
Developed and maintained list of available properties suited to different needs and budgets.
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Advised and informed prospective clients on current market activities/condition.
2/1/98 to 6/15/02
Waitress/ManagerStar Restaurant – City, STATE,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Led and directed team members on effective methods, operations and procedures.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Correctly calculated inventory and ordered appropriate supplies.
01/2019 to 01/2020
Waitress SupervisorHamburger Ranch And BBQ – City, STATE,
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
7/15/02 to 07/2012
Server/ManagerAdel's Restaurant – City, STATE,
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Coordinated and organized all restaurant inventory.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Set schedules for 15 staff by planning and designating shifts and hours.
Oversaw food preparation and monitored safety protocols.
Motivated staff to perform at peak efficiency and quality.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Purchased food and cultivated strong vendor relationships.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Coordinated many events throughout 11 years banquet spaces, including weddings, reunions and corporate meetings.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Expected in
Associate of Arts: Huminites Santa Rosa Junior College - Santa Rosa, Ca, GPA:
Expected in
Associate of Science: Natural Sciences Santa Rosa Junior College - Santa Rosa, CA GPA:
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