Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.I am driven to boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
- Operations management
- Staff development
- Inventory control
- Staff training
- Supervision
- Computer-savvy
- Complex problem solving
- Negotiation skills
- Program development
- Employee scheduling
- Team Motivator
- Analytical skills
- Team builder
- Performance Evaluations
- Fast learner
- Calm under pressure
- Sound judgment
Minor in Community Service
Yelm, WA, 02/2015 - 02/2016
- Advised sellers in the marketing of their property
- Analyzed local and regional market activity
- Approved all marketing budgets and campaigns
- Boosted website and social medial profiles
- Consulted buyers in the purchasing of property
- Developed marketing material for listing and creates fliers, newsletters, and other promotional collateral
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Identified clientsā needs and financials abilities in order to propose solutions that suit them
- Implemented time blocking scheduling
- Increased data base to 300 clients
- Mentored new agents at Keller Williams
- Monitored all open houses and showings
- Negotiated the right price for the buyer/seller for the property and ensure fair and honest dealings under the best terms.
- Oversaw all files, such as real estate documents, and agreements
- Researches active, pending, and sold listings and reviews the daily MLS Hot Sheet or Activity Report
- Plans and coordinates appointments and meetings with clients and other real estate agents
Hershey, PA, 07/2012 - 02/2015
- ā¢Served as a Mentor to junior team members
- ā¢Educate guests on REDcard benefits
- ā¢Achieved REDcard sign-up goals on a weekly basis
- ā¢Approved merchandise returns from guest for restocking
- ā¢Boosted sales by directing guest to specials deals and coupons ā¢Delegated assigned work schedule to accomplish daily goals
- ā¢Identified and Deliver accurate pricing through tickets, labels, and signs
- ā¢Inspired team member
- ā¢Monitored and Resolve guest concerns quickly and accurately
- ā¢Trained new employees
- ā¢Demonstrated exceptional work ethics
- ā¢Reached price change goals on a monthly basis.
- ā¢Resolved customer complaints
Salem, OR, 2006 - 07/2011
- Supervised employees, Strong cognitive skills, including problem resolution skills.
- Knowledgeable with Litigation, Family, and Probate law.
- Ability to multi-task including: billing, accounts receivable, and payroll, Strong ability to prioritize work, Supervised the maintenance of office area and equipment, including copier, fax machine, etc.
- Responsible for the facilities day-to-day operations (such as distributing building access keys.
- Authorized Petty cash fund distribution
- Created a tickler system to maintain a 70 client datatbase
City, STATE, 09/1998 - 11/2005
- Solid supervisor level experience, Expert decision making skills, Solid skills in inspiring, and motivating employees to ensure high performing and efficient work.
- Increased sales by 25% by using upselling techniques effectively, Prepared profit and loss statements, calculated sales report, assigned work details, authorized time off, maintained and audited inventory items.
- Completed daily deposits, Resolve customer complaints, Arrange for maintenance and repair of equipment and other services, prepared end of day reports, deposit receipts, and lock facility at end of day.
- Authorize time off for employees
- Delegated assigned work
- Mentored new employees
- Recommended new marketing strategies Increased profits by developing, initiating, and managing Sales games
City, STATE, 1996 - 09/1998
- Solid cash handling experience, strong skills in receiving and disbursing cash, Professional customer service skills.
- Ability to up-sale merchandise.
- Enforced store policy to adhere to company standards.
- Achieved Sales goals for the month
- Directed employees
City, STATE, 10/1987 - 10/1995
- Managed and directly contributed to the maintenance of the business including stocking, organizing and maintaining area.
- Sharp skills in organizing all merchandising, including the general maintenance and stocking of merchandising.
- Retail Sales experience.
Member of San Antonio Board of Realtor
Member of Texas Real Estate Commission
Member of National Association of Realtors
Operations Management, New Business Development, Time blocking, Planning, Implementing, Evaluating programs, Negotiation, Training accounts receivable, contracts, customer service skills, decision making, Team leader, lLitigation, merchandising, payroll, problem resolution, profit and loss statements, real estate, Retail Sales, Sales,
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School Attended
- University of Texas
- Champion Real Estate School
Job Titles Held:
- Realtor
- Price Accuracy/ GSA
- Office Manager-Legal Assistant
- Restaurant Manager
- Cashier/head waitress
- Inventory Management Specialist
Degrees
- Bachelor of Science
- Licenses Real Estate
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