Realtor resume example

Solicited new leads through traditional marketing initiatives.Cultivated productive relationships with key clients.Generated lists of properties that were compatible with buyers' needs and financial resources.Developed close relationships with area realtors and promoted builders to boost referral network.Wrote contract documents, purchase agreements and closing statements.

• Reduced and controlled expenses by effectively managing team to perform to the performance criteria.
• Supervised performance of fifteen employees in all activities related to company products and equipment.
• Provided leadership and managed performance to achieve a range of sales, service and operational business goals, and ensured the Customer Quality Experience.
• Developed personal performance plans with employees and provided on-going performance feedback and quarterly performance reviews.
• Established career and personal development goals with employees that enhanced skill sets, knowledge of the industry, knowledge of products, and quality customer service.
• Communicated and managed expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements.
• Identified variances and created effective plans to address gaps.
• Partnered with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role.
• Collected and compiled data to identify opportunities for service improvement.
• Ensured competence and continuity of qualified CAEs through optimum selection, training and development, appraisal and motivation techniques.
• Conducted monthly team meetings to deliver key communications and build team spirit and provide employee recognition.
• Developed and lead an effective team that proactively retained customers and effectively communicated the benefits of products and services.
• Facilitated positive employee relations through fostering an environment of open communication, approachability and consistent fair treatment of employees.
• Approved employee time recorded, managed schedules and time off requests to meet the needs of the business, motivated employees to achieve sales and compliance results and conduct routine office visits and audits.
• Conducted real-time phone monitoring and coaching to service employees in order to maintain required service levels, provide immediate feedback to employees to enhance call quality and increase productivity levels.
• Exercised consistent independent judgment and discretion in matters of significance.

• Delivered excellent quality customer service.
• Assisted billing and repair customers by explaining bill in detail relative to the customers understanding and using exceptional trouble shooting techniques respectively.
• Exceed minimum revenue requirement by proactively making a conversational presentation and securing the sale.
• Promoted to supervisor of customer care in third year.

• Exercise empowerment to address and resolve customer inquiries and concerns.
• Follow up on customer solutions to confirm excellent service.
• Utilize multi-screen computer to develop and deliver solutions efficiently.
• Awarded customer accommodation's for excellent customer service.

• Developed and trained a team of three individual direct sales consultants.
• Organized and implemented motivational seminars for a team of 15 individuals.
• Increased Profit level by 25%.

• Developed business through individual sales of major product line.
• Full responsibility for profit, inventory, distribution, packaging, and advertising activities related to special sales promotions.
• Established approximately 65% profit level from 0% over a period of four months and maintained consistent sales over an eighteen-month period.
• Telemarketer - Palm Beach County Convention & visitors Bureau West Palm Beach FL 06/95-12/95 Searched and surveyed possible prospects by cold calling prior visitors of Palm Beach County.
• Identified and referred priority one hot prospects to sales managers for immediate pursuit.
• Exceeded expectations by acquiring approximately 53 hot prospects and 164 future prospects over a two-month period.