(555) 432-1000,
Montgomery Street, San Francisco, CA 94105


Assertive efficient professional highly dedicated to the achievement of quality results through integrity, detailed planing and effective implementation.

  • Deadline-oriented
  • Spreadsheet development
  • Report analysis
  • Strong organizational skills
  • Contract negotiation
  • Computer proficiency
  • Results-oriented
  • Meticulous attention to detail
Northwood University Palm Beach, FL Expected in 2009 Bachelor's Degree : Business Management - GPA :
Gold Coast School of Real Estate Palm Beach, FL Expected in 2006 Vocational School Certificate in Florida Real Estate : Florida Law & Real Estate Practices - GPA :
Tampa Technical Institute Tampa, FL Expected in 1988 Associates of Science Degree : Computer Electronics Technology - GPA :
North Technical Educational Center Riviera Beach, FL Expected in 96 Vocational School Certificate in Cosmetology : Health and Science of Hair Skin and Nails - GPA :
Windermere Real Estate - Realtor
Albany, OR, 04/2015 - 2016
  • Networked in territory to generate leads.Provided sales and service support to existing clients.Studied new products in order to provide detailed knowledge.Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.Negotiated contracts and coordinate with lenders, attorneys and inspectors.Cultivated productive relationships with key clients.Generated sales and profit reports.Drafted professional business correspondence.Solicited new leads through traditional marketing initiatives.
Rector Hayden Realtors - Real Estate Agent
Versailles, KY, 09/2007 - 04/2015

Solicited new leads through traditional marketing initiatives.Cultivated productive relationships with key clients.Generated lists of properties that were compatible with buyers' needs and financial resources.Developed close relationships with area realtors and promoted builders to boost referral network.Wrote contract documents, purchase agreements and closing statements.

Avepoint - Customer Care Call Center Supervisor
Paris, TX, 01/1999 - 09/2013
  • Reduced and controlled expenses by effectively managing team to perform to the performance criteria.
  • Supervised performance of fifteen employees in all activities related to company products and equipment.
  • Provided leadership and managed performance to achieve a range of sales, service and operational business goals, and ensured the Customer Quality Experience.
  • Developed personal performance plans with employees and provided on-going performance feedback and quarterly performance reviews.
  • Established career and personal development goals with employees that enhanced skill sets, knowledge of the industry, knowledge of products, and quality customer service.
  • Communicated and managed expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements.
  • Identified variances and created effective plans to address gaps.
  • Partnered with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role.
  • Collected and compiled data to identify opportunities for service improvement.
  • Ensured competence and continuity of qualified CAEs through optimum selection, training and development, appraisal and motivation techniques.
  • Conducted monthly team meetings to deliver key communications and build team spirit and provide employee recognition.
  • Developed and lead an effective team that proactively retained customers and effectively communicated the benefits of products and services.
  • Facilitated positive employee relations through fostering an environment of open communication, approachability and consistent fair treatment of employees.
  • Approved employee time recorded, managed schedules and time off requests to meet the needs of the business, motivated employees to achieve sales and compliance results and conduct routine office visits and audits.
  • Conducted real-time phone monitoring and coaching to service employees in order to maintain required service levels, provide immediate feedback to employees to enhance call quality and increase productivity levels.
  • Exercised consistent independent judgment and discretion in matters of significance.
Pioneer Bancorp, Inc. - Customer Account Executive
Waterford, NY, 1999 - 2002
  • Delivered excellent quality customer service.
  • Assisted billing and repair customers by explaining bill in detail relative to the customers understanding and using exceptional trouble shooting techniques respectively.
  • Exceed minimum revenue requirement by proactively making a conversational presentation and securing the sale.
  • Promoted to supervisor of customer care in third year.
Thermo Fisher Scientific Inc. - Customer Service Representative
Miami, FL, 01/1997 - 01/1999
  • Exercise empowerment to address and resolve customer inquiries and concerns.
  • Follow up on customer solutions to confirm excellent service.
  • Utilize multi-screen computer to develop and deliver solutions efficiently.
  • Awarded customer accommodation's for excellent customer service.
Mary Kay Cosmetics - Senior Sales Representative
City, STATE, 01/1994 - 01/1997
  • Developed and trained a team of three individual direct sales consultants.
  • Organized and implemented motivational seminars for a team of 15 individuals.
  • Increased Profit level by 25%.
Mary Kay Cosmetics - Direct Sales Consultant
City, STATE, 01/1990 - 01/1994
  • Developed business through individual sales of major product line.
  • Full responsibility for profit, inventory, distribution, packaging, and advertising activities related to special sales promotions.
  • Established approximately 65% profit level from 0% over a period of four months and maintained consistent sales over an eighteen-month period.
  • Telemarketer - Palm Beach County Convention & visitors Bureau West Palm Beach FL 06/95-12/95 Searched and surveyed possible prospects by cold calling prior visitors of Palm Beach County.
  • Identified and referred priority one hot prospects to sales managers for immediate pursuit.
  • Exceeded expectations by acquiring approximately 53 hot prospects and 164 future prospects over a two-month period.

advertising, basic, benefits, billing, coaching, cold calling, contracts, excellent customer service, customer service, direct sales, email, employee relations, inventory, leadership, market analysis, marketing, meetings, Microsoft office, office, packaging, PDF, performance reviews, Profit, Quality, Real Estate, real-time, requirement, sales, seminars, strategy, phone, trouble shooting, composition

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Resume Overview

School Attended

  • Northwood University
  • Gold Coast School of Real Estate
  • Tampa Technical Institute
  • North Technical Educational Center

Job Titles Held:

  • Realtor
  • Real Estate Agent
  • Customer Care Call Center Supervisor
  • Customer Account Executive
  • Customer Service Representative
  • Senior Sales Representative
  • Direct Sales Consultant


  • Bachelor's Degree
  • Vocational School Certificate in Florida Real Estate
  • Associates of Science Degree
  • Vocational School Certificate in Cosmetology

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