Ramp Agent emphasizing efficiency and accuracy in all operations. Trained in all Ramp duties and willing to work a flexible schedule. Personable, high-energy and collaborative professional with a talent for Leading others. Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Organized and efficient Ramp Lea focused on creating a positive travel experience for all passengers. Brings in-depth knowledge of all ramp proceedures, along with superb problem solving and conflict resolution capabilities.
Able to lift up to 75 lbs
Industrial equipment operation experience
Judgment and Decision Making
September 2014-March 2017Ramp LeadDelta Global Sevices | Wilmington NCAll Ramp Duties: Direct ground crews in the loading, unloading securing, or staging of aircraft cargo and baggage. Responsible for the completion of reports, such as; Safety Audits - Cleaning Audits. Responsible for on time performance.
April 2013-August 2014Customer Service AgentPiedmont Airlines | Wilmington NcAll Ramp Duties
February 2001-April 2013Customer Service AgentComair/Regional Elite/DGS | Dayton OH/CVG/AGSAll Ramp Duties
1975Associate of Applied Science: BusinessUniv. Of Teldo Comm TechToledo OH
I have received two awards for outstanding customer service.