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Quality Assurance Specialist Resume Example

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QUALITY ASSURANCE SPECIALIST
Professional Profile
[Job Title] with over [number] years' experience in developing, implementing and managing high value business programs. Detail-oriented and results focused with strengths in [area of expertise 1] and [area of expertise 2]. Seeking senior position in [description] environment. Accomplished Program Coordinator well-versed in operational and team leadership. [Number] years' experience developing new strategic initiatives to meet business needs and exceed customer expectations.
Qualifications


  • Superb writer and editor
  • Deadline-driven
  • Skilled multi-tasker
  • Focused and driven
  • Dedicated team player
  • Positive attitude
  • Self motivated
  • Independent worker
  • Quick learner
  • Approachable
  • Flexible
  • Typing speed 100 WPM
  • Reliable and dependable
  • Cheerful and energetic
  • Articulate and well-spoken
  • Meticulous attention to detail
  • Strong problem solver
  • Works well under pressure
  • Superb writer and editor

  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Database management
  • Employee scheduling
  • Team leadership
  • Excellent time management
  • Brand communications
  • Human resources understanding
  • Strategic planning
  • Staff development expertise
  • Standard operating procedures
  • Event planning
  • Print and electronic media
  • Microsoft Office Suite
  • SharePoint
  • HTML
  • Executive presentation development
  • Customer service-oriented
Relevant Experience
Recognized by executive leadership for consistently going above and beyond the job responsibilities.
Experience
Quality Assurance SpecialistMar 2010 to Current
TSM Corporation (Xator Corporation) － Bartlett, TN
  • Proofread, perform advanced technical editing and formatting, and improve new and existing materials associated with corporate operations, including written assessments, requests for and responses to government solicitations, subcontracts, and technical proposals.
  • Maintained corporate websites: www.leadershipfoundry.com, and www.tsmcorporation.com
  • Support the Contracts Department by editing and routing all consultant agreements, work orders, subcontracts, and supporting documentation.
  • Responsible for the initial setup and daily/weekly maintenance of SharePoint Consultant/Subcontract database.
  • Support the Human Resources Department by creating and updating resumes and creating position descriptions used for proposals and for contract employees.
  • Support the Corporate Facility Security Officer by maintaining the DD254 database and communications.
  • Support the Workers Comp/Safety Lead by formatting and editing all handbooks and training programs.
  • Also assumed duties of the corporate administrative assistant (on long-term leave since January 2016), which includes administrative support to CEO and senior management; receptionist, mail, and phone duties; scheduling and coordinating meetings and Webex calls; making travel arrangements and shipping packages including printing shipping labels for satellite offices; maintaining the Corporate Address Database, Location Maps, and SharePoint Corporate Contacts Database.
  • Maintained typing speed of 100 wpm.
Paula Deen Buffet Shift ManagerOct 2008 to Oct 2009
Harrah's Entertainment － Robinsonville, MS
  • After being successful in the Store Supervisor position, I was asked to be a Buffet Shift Manager responsible for the daily management of 70 hourly and salaried, union and non-union employees and supervisors (schedules, discipline, awards, recognition, and training).
  • Responsible for all guest interactions and service recoveries for the 560-seat buffet; average of 4,800 customers daily.
  • Buffet ranked #1 in customer satisfaction out of 40 locations.
  • Received a 98% favorable rating during yearly employee survey.
Paula Deen Retail Store SupervisorApr 2008 to Oct 2008
Harrah's Entertainment － Robinsonville, MS
  • Because of my previous retail experience, I was asked to supervise the new Paula Deen Retail Store and the 11 sales associates, including their schedules, discipline, awards/recognition, and training.
Regional Communications SpecialistJul 2007 to Apr 2008
Harrah's Entertainment － Robinsonville, MS
  • Created all back-of-house weekly communications for employees of three casinos (flyers, posters, newsletters), and employee handbooks, safety, and training documents.
  • Retail Management, Southaven, MS and Collierville.
Skincare LeadFeb 2007 to Jun 2007
Sephora － Collierville, TN
  • Skincare Lead and Floor Director/Director in Charge for new store.
  • Received over 80 hours of intensive classroom training on all of the store's skincare, hair care, and makeup lines.
  • Responsible for training all new Sephora employees on the lines, as well as being the lead on all customer skincare consultations.
  • Sold a daily average of $5,000 in products.
Erno Laszlo Counter ManagerJan 2006 to Feb 2007
Parisian-Saks, Inc － Collierville, TN
  • Store Closed).
  • Hired by an upscale department store, Parisian, to manage the skincare and makeup counter for a very elite and exclusive brand, Erno Laszlo.
  • Increased customer base in one year from 46 to 420 regular customers.
Department ManagerOct 2005 to Jan 2006
World Market － Collierville, TN
Assistant Store ManagerAug 2005 to Oct 2005
Yankee Candle － Southaven, MS
  • After opening and successfully running my own store (Trinkets), I was hired by Yankee Candle and World Market for short assignments to open new stores for them, including store setup, supervision and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership.
Owner and PresidentJan 2004 to Aug 2005
Trinkets, LLC － Olive Branch, MS
  • sold online through January 2006).
  • Created a gift store business and opened a 1,200 sq. ft. retail store.
  • Managed website with over 3,500 items.
  • Business plan won 2nd place (out of 400) in nationwide small business contest.
  • Exceeded 1st year sales projections by over $45,000.00.
Senior Communications Specialist, Corporate CommunicationsJan 1996 to Jan 2003
Federal Express/FedEx Express － Memphis, TN
  • Corporate responsibility for development, articulation, and execution of strategic and tactical communication plans and programs for 88,000 operations employees in the two largest divisions of FedEx Express.
  • Writer/Editor of Signals, the 48-page monthly newsletter distributed to 88,000 employees, and MAC Pak, the 16-page monthly companion newsletter distributed to 8,000 members of management.
  • Managed the work of internal and external writers and department interns, assigned projects, and managed the ongoing production of their work until publication.
  • Developed and managed teams regarding performance and productivity improvement, change management, teambuilding, customer retention, business development, corporate vision, and cost reduction.
  • Researched and identified communications problems and determined appropriate strategies/solutions to address them saving FedEx Express over 2.5M in FAA fines.
  • On-Air Anchor of monthly UpClose video and daily FedEx Overnight broadcasts on FXTV (Federal Express Television), and coordinated all stories with the Signals print publication.
  • Took responsibility for the printed newsletter for the FedEx Truck Drivers, The Driving Force, for three months and produced two Airwaves audiocassette programs with Super Driver, after the employee responsible for these went on extended leave.
  • Developed and managed sales contests for the 65,000 FedEx Couriers. Wrote all policies and procedures and chose rewards.
  • Created and wrote the International Pocket Guide for customer-facing employees to allow them to quickly provide international shipping information to customers.
  • Won IABC Gold Quill Award of Excellence for Signals (only given to one recipient worldwide each year), 1997 Signals Case Study published in IABC's book, No More Secrets! Marymount University in Arlington, VA added the Signals Case Study to their business writing curriculum.
  • Signals newsletter featured in The Newsletter on Newsletters by the national Newsletter Publishers Association; Polly Pattison uses the Signals newsletter as an example of an excellent newsletter in her newsletter design workshops; Don Ranly, Ph.D., (professor emeritus of the Missouri School of Journalism) features Signals in his newsletter workshops: Corporate Writing at its Best, Refrigerator Journalism, and Reinventing Print.
  • Guest speaker, presenter, and consultant to five corporations and three colleges regarding employee communications.
Senior Sales Specialist, Sales CommunicationsJan 1988 to Jan 1996
Federal Express － Memphis, TN
  • Developed programs and printed communications for the 10,000 Federal Express sales professionals worldwide.
  • Writer/Editor of Sales Perspective, the 24-page monthly newsletter for all sales professionals.
  • Won Society for Technical Communication Best-in-Show Award for booklet, Selling International, What You Need To Know. A surge in the number of inbound- and outbound-U.S. packages was attributed to this booklet. Booklet also launched the Selling FedEx Series which involved multiple Sales Specialists and won numerous awards in the following years.
International Sales Specialist, Corporate SalesJan 1984 to Jan 1988
Federal Express － Memphis, TN
  • Created curriculum and taught classes for Federal Express sales professionals from eight direct-served non-U.S. countries.
  • Supported 8,000 sales professionals worldwide by providing the tools/programs to enable them to sell international services.
  • Responsible for planning the International Sales Rally for 800 attendees.
  • One of four employees responsible for planning and executing the yearly Global Sales Rally for 3,500.
  • Developed the International Sales Lead Program and Standard Routing Orders/Endorsement Letters leveraging the loyalty of the U.S. customer base to generate U.S.-bound international packages.
National Account Coordinator, Corporate SalesJan 1982 to Jan 1984
Federal Express － Memphis, TN
  • Point of contact for all Federal Express National Account customers for any questions or concerns.
  • Calculated and communicated monthly discounts for each account based on the account (and subsidiaries) shipping volume.
  • Represented Federal Express at over 25 trade shows nationwide which involved pre-surveys, booth set-up, manning, break-down, and after-event communications.
  • Appeared in Federal Express advertisement in Trade Show Manager magazine.
  • Wrote the Federal Express World Account Program internal and external policies and procedures, which encouraged international shipping by grouping and providing elevated international discounts to National Accounts and their subsidiaries.
  • Created all procedures and facility specifications for opening a PartsBank in Hong Kong for Federal Express.
Senior Secretary, Hub OperationsJan 1980 to Jan 1982
Federal Express － Memphis, TN
  • Provided all administrative support to the vice president and six directors of Hub Operations.
  • Hub receptionist and point of contact directing up to 800 employees and all tour groups.
Senior Administrative Assistant, Corporate SalesJan 1978 to Jan 1979
Federal Express － Memphis, TN
  • Provided administrative support to the Sales vice president and two managers.
  • Created the first Customer Relationship Management processes and programs, including coordinating all information from internal departments having a possible Sales impact.
Education
1999Accredited Business Communicator (ABC) Accreditation, International Association of Business Communicators (IABC)A two-year comprehensive testing and qualification program in the disciplines of goal setting, audience/constituent research, writing communication plans, budgeting and cost control, oral presentation, project management, time management, measuring program effectiveness, writing proposals for communication programs, general management skills, written communication, managing employee communication programs, media relations, communication ethics, problem-solving and consulting skills, organizational culture and politics, investor and shareholder communication, and technology. There are over 800 ABCs globally.
High School Diploma, Business1975Westside High School － Memphis, TN

Graduated in three years at age 16.

Supervisor and Manager Certifications Harrah's Entertainment2009
Ph.D2007Emergenetics Management Training Geil Browning, ., President and Owner of Emergenetics, LLC
Accredited Business Communicator (ABC) International Association of Business Communicators (IABC)2007
Assessment of Skills, Performance and Interests Required for Entry into management (ASPIRE) FedEx Express1999
Several Communications Courses/Seminars/Workshops (Software) New Horizons, National Seminars Training: STAR12 1992-1999 Numerous Workshops/Seminars/Classes (Newsletters, Communications, Professional Training, and Business) Don Ranly 1999
Ph.D1999professor emeritus of the Missouri School of Journalism); SkillPath; CareerTrack; American Management Association; National Seminars Training; Fred Pryor Seminars
7 Habits Of Highly Effective People® Intensive 3-Day Workshop created for Federal Express Dr. Stephen Covey1997
Total Quality Management Professional Training (TQMP) Total Quality Management (TQM)1990
Took several nine-week accelerated night courses
Bachelor of Science, Business Management1985Christian Brothers College (now Christian Brothers University)Business Management
Affiliations
2007-2008 Public Relations Society of America (PRSA), Member, North Mississippi Chapter 2008 FedEx Retiree Club, Board Member-Communications/Media 2000-2002 Transportation Marketing and Communications Association (TMCA), Board of Directors 1994-1999 Society for Technical Communications (STC), Member, Memphis Chapter 1990-2000 International Association of Business Communicators (IABC), Vice President, Communications, Memphis Chapter 1986-1988 Meeting Planners International (MPI), Member
Skills
ABC, administrative assistant, administrative support, book, budgeting, business development, Business plan, business writing, change management, com, communication skills, oral, Consultant, consulting, Contracts, cost control, cost reduction, Customer Relationship Management, customer satisfaction, customer service, Database, directing, documentation, Drivers, Driving, editing, Editor, employee communications, features, financial management, general management, goal setting, government, Hub, Human Resources, International Sales, inventory management, ISO, Journalism, leadership, teambuilding, Letters, MAC, Director, managing, Management Training, Market, materials, media relations, meetings, mail, SharePoint, 2000, 98, Communicator, Newsletters, Newsletter, newsletter design, organizational, page, policies, posters, presenter, problem-solving, processes, project management, proposals, speaker, publication, Express, receptionist, research, Retail, Retail Management, Routing, Safety, Selling, Sales, scheduling, Seminars, shipping, staffing, stories, strategic, Supervisor, supervision, surveys, technical editing, phone, Television, time management, TQM, Total Quality Management, trade shows, employee handbooks, training programs, making travel arrangements, typing speed, video, vision, website, websites, Workshops, written, Writer, written communication
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Resume Overview

Companies Worked For:

  • TSM Corporation (Xator Corporation)
  • Harrah's Entertainment
  • Sephora
  • Parisian-Saks, Inc
  • World Market
  • Yankee Candle
  • Trinkets, LLC
  • Federal Express/FedEx Express
  • Federal Express

School Attended

  • Accredited Business Communicator (ABC) Accreditation, International Association of Business Communicators (IABC)
  • Westside High School
  • Christian Brothers College (now Christian Brothers University)

Job Titles Held:

  • Quality Assurance Specialist
  • Paula Deen Buffet Shift Manager
  • Paula Deen Retail Store Supervisor
  • Regional Communications Specialist
  • Skincare Lead
  • Erno Laszlo Counter Manager
  • Department Manager
  • Assistant Store Manager
  • Owner and President
  • Senior Communications Specialist, Corporate Communications
  • Senior Sales Specialist, Sales Communications
  • International Sales Specialist, Corporate Sales
  • National Account Coordinator, Corporate Sales
  • Senior Secretary, Hub Operations
  • Senior Administrative Assistant, Corporate Sales

Degrees

  • 1999
    High School Diploma , Business 1975
    Supervisor and Manager Certifications Harrah's Entertainment 2009
    Ph.D 2007
    Accredited Business Communicator (ABC) International Association of Business Communicators (IABC) 2007
    Assessment of Skills, Performance and Interests Required for Entry into management (ASPIRE) FedEx Express 1999
    Several Communications Courses/Seminars/Workshops (Software) New Horizons, National Seminars Training: STAR12 1992-1999 Numerous Workshops/Seminars/Classes (Newsletters, Communications, Professional Training, and Business) Don Ranly 1999
    Ph.D 1999
    7 Habits Of Highly Effective People® Intensive 3-Day Workshop created for Federal Express Dr. Stephen Covey 1997
    Total Quality Management Professional Training (TQMP) Total Quality Management (TQM) 1990
    Took several nine-week accelerated night courses
    Bachelor of Science , Business Management 1985

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