LiveCareer-Resume

qualifier resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Customer Service Representative with over 5 years of experience in multiple industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Financing structures
  • Financing
  • Peer training
  • Certified Microsoft Office Specialist
  • Competitions
  • Guided learning
  • Dental insurance experience
  • Strategic thinking skills
  • Sales strategy development
Work History
Qualifier, 05/2019 - Current
Riebes Auto Parts Llc Yuba City, CA,
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Investigated market changes and devised approaches to take advantage of emerging opportunities
  • Worked with Business Owners to help them better understand the requirements and documentation needed for funding
  • Assisted senior-level credit officers with complex loan applications
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
  • Recommended loan approvals and denials based on customer loan application reviews
  • Prepared and processed contracts and order forms for new and existing customers
  • Negotiated and closed deals with minimal oversight
  • Assisted customers during selection process and helped choose perfect products to meet individual needs
  • Assisted 100+ callers per day in fast-paced environment
Customer Service/Verification, 12/2016 - 05/2019
Premium Precision Marketing City, STATE,
  • Identified issues and took appropriate action to deliver speedy resolution
  • Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • Responded to customer calls within 1 hour to swiftly resolve issues and answer questions
  • Verified new members and ensured they qualified for the coverage
  • Verified dental benefits and codes for members
  • Spoke with dental providers to assist with benefits and get a fee schedule
  • Assisted current members with their policy and went over billing and benefits of their coverage
  • Ensure enrollment complies with the state regulations
  • Worked with assistance programs for medications
  • Used problem solving skills to prevent any recently enrolled or current member from cancelling their coverage
  • Reached out to member for declined payments to update payment
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Issued documentations to enroll member into plan as well as issued policy information once they are approved
  • Assisted with payroll for sales agents
  • Trained new employee of rules and procedures as well as assisting them with getting licensed
  • Posted payments to accounts and maintained records
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Fraud Account Supervisor, 09/2015 - 12/2016
Capital One City, STATE,
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Promoted products or services to each customer to consistently achieve sales targets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Created member account profiles on organization's online banking program
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Led team of 20 Fraud Investigation's engaged in delivering assistance to customer service department on daily basis
Cashier, 03/2014 - 09/2015
Sears Roebuck And Company City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reviewed and resolved differences between accounting information and cash drawer
  • Counted cash in register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Educated customers on promotions to enhance sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Presented Credit Card Application offer to assist with sales
  • Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy
Education
Associate of Science: Chemistry, Expected in 08/2017
-
Palm Beach State College - Lake Worth, FL
GPA:
Status -
High School Diploma: , Expected in 06/2014
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Coral Glades High School - Coral Springs, FL, Broward
GPA:
Status -
  • Graduated with 3.6 GPA
  • Member of SGA Student Government Association
  • Elected as Vice President for Woman, Men, Mixed, Show Choir in 2014
2-15 Florida Insurance License: , Expected in 07/2017
-
Gold Coast - Tamarac Fl,
GPA:
Status -

Health and Life Insurance (Including Annuities and Variable Contracts)

Additional Information

Professional Accomplishments:

  • Top credit card sales award.
  • Recognition for superior customer service
  • Fundraising Spearheaded school fundraising effort for Make-A-Wish Foundation charity event, successfully raising $4000
  • Appointed in multiple states for insurance licensing

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Resume Overview

School Attended

  • Palm Beach State College
  • Coral Glades High School
  • Gold Coast

Job Titles Held:

  • Qualifier
  • Customer Service/Verification
  • Fraud Account Supervisor
  • Cashier

Degrees

  • Associate of Science
  • High School Diploma
  • 2-15 Florida Insurance License

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