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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Skilled Purser/Lead Flight Attendant and 24 year Military professional, knowledgeable about team building and training. Effective at leading teams to accomplish ambitious goals. Proactive and resourceful leader with a clear direct style. Expertise in Customer Service, Training/Project Management, Logistics, and Asset/Personnel Security. Deadline-oriented and capable of handling multiple time-critical tasks simultaneously.

Skills
  • Fluent in Portuguese
  • Customer Service specialist
  • Basic Combat Lifesaver certified
  • CPR and AED certified
  • Public speaking
  • Inventory control
  • Multi Tasking
  • Positive Disposition
  • Tactical Weapons training
  • First Aid certified
  • Expeditionary Warfare Specialist
  • Cross-Cultural communication and Counter-Terrorism Strategies
  • Schedule management
  • Secret Security Clearance
  • Conflict Management
  • Aviation Security
Work History
05/2018 to Current Purser Delta Airlines | City, STATE,
  • Served as Domestic Flight Leader on 626 flights, totaling total 1556 flight hours
  • Served as Purser on 6 flights, totaling 76 flight hours
  • 83.15-Current Overall Average Delta Pulse Score
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Established rapport with passengers by performing gate area greetings
  • Delivered words of wisdom, with positive responses at conclusion of every flight
  • Oversaw and mentored junior flight attendants on proper procedures and crew standards
  • Increased Delta's brand image by performing community service and by referring and mentoring prospective flight attendants
05/1991 to Current Covert Market Researcher/Mystery Shopper Self Employed | City, STATE,
  • Independent contractor conducting covert market research audits and covert customer service evaluations for local and multinational companies
  • Conducted over 6000 customer service audits and 1XXX brand image audits Gathered and processed reader board data, for major hotel clients, from 40+ daily stops, covering 123 miles since 2004
  • Increased gross revenue to $47000, over ten months
04/1996 to 08/2020 Logistics Specialist 1st Class-Retired US Navy | City, STATE,
  • Provided exceptional customer service to several departments during procurement of parts and consumable items for multi million dollar weapons system and equipment
  • Minimized damage and repair costs through careful management and preventative maintenance
  • Oversaw return and exchange processes from customer to supplier
  • Prepared documents for shipment claims submissions
  • Delivered logistical support and verified all deploying organizations had necessary supplies and equipment
  • Coordinated logistical movement of 105 sailors from home stations to deployed theaters in Africa and San Diego
  • Directed day-to-day logistical operations for 105 sailors
  • Delivered logistical support and verified all deploying organizations had necessary supplies and equipment
Education
Expected in 1993 Bachelor of Science | International Business, Management; Interpersonal and Public Communication Central Michigan University, Mt Pleasant, MI, GPA:
Accomplishments
  • Purser Qualified, March 7, 2020
  • Cargo Flight Attendant Qualified, September 30,2020
  • Charter Flight Attendant Qualified, January 12, 2019
  • Raised over $9100 for BCRF in 2020, over $14000 since 2018
  • Donated over 2160 pieces of toiletries to homeless shelters
  • Received 6 Delta Airlines Gaining Altitude Awards for Outstanding Service, Colleague Nominated
  • Received 10 "Service From The Heart" Delta Airlines Customer Write in Complements
  • Received 53 "A Job Well Done" cards from Delta Airlines High Value Passengers
  • Delta Pulse Score, Overall 83.15, as of October, 2020
  • Performed an Elf Boot Camp for over 800 troops and 300 airline passengers during the holiday season
  • Candidate for Delta Airlines Employee Involvement Group, Nov 2019
  • Awarded the Naval Expeditionary Warfare Specialist Qualification, 2017
  • Received a Service To Law Enforcement Award from The City of Portsmouth, VA for bravery and accident scene response
  • 3 time recipient of the Navy and Marine Corp Achievement Medal
  • 2 time recipient of the Military Outstanding Volunteer Medal for 6 years of community service to the Good Shepard Center for Homeless Women and Children and the Thalians Center-Cedars Sinai Hospital, Los Angeles
  • Awarded Letter of Commendation from US Ambassador to Djibouti, Africa for over 80 hours of volunteer service in support of the Troops for Teachers Program
  • Selected as Assistant Program Lead for the Friends of Africa Troops for Teachers Program, supervised 11 Enlisted and Officers while teaching English to 11 Djiboutian college students
  • Awarded the Presidential Volunteer Service Award, Bronze Medal, by President Obama for volunteering of 130 community service hours to the Friends of Africa, while forward deployed in support of Operation Enduring Freedom
  • Elected, Public Affairs Officer for Echo 6 Joint Military E6 NCO Association
  • Planned, Supervised, and executed the Inaugural July 4th Push Car Derby and Parade, 2016, at Camp Lemmonier, Djibouti. Resulted in 120 volunteer hours by Junior Enlisted Personnel and over 1000 spectators
  • Founding member of Toastmasters Club at Camp Lemmonier, Djibouti , Africa
Affiliations
  • Member, Screen Actors Guild, 1998 to Current
  • Toastmasters International
  • Friends of Africa Volunteers, Camp Lemmonier, Djibouti, Africa
  • Toastmasters International
  • Public Affairs Officer, Echo Six Joint Military Leadership Association, April 2015-October 2015, Djibouti, Africa
  • Founding Member and Public Affairs Officer, Petty Officer 1st Class Leadership Association, Coastal Riverine Group One, 2017-present
  • Member, Veterans Business Resource Group, Delta Airlines, 2018-present
  • Member, Green-Up Business Resource Group, Delta Airlines, 2018-present
Certifications
  • Secret Security Clearance
  • Tactical Craft Crewman
  • Military Small Arms Qualification
  • Explosives Handlers Certification
  • Tactical Vehicle and Material Handling Equipment License
  • Material Management and Maintenance Work Center Supervisor
  • Expeditionary Warfare Specialist
  • FAA Flight Attendant Certification

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Resume Overview

School Attended

  • Central Michigan University

Job Titles Held:

  • Purser
  • Covert Market Researcher/Mystery Shopper
  • Logistics Specialist 1st Class-Retired

Degrees

  • Bachelor of Science

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