Attentive Police Dispatcher bringing 20 plus years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, including I.M.C. and Pro Phoenix Cad systems. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Highly communicative individual with the ability to remain composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible. Actionable Public Safety Dispatcher with 20 years experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay. Courteous Public Safety Dispatcher with extensive emergency call and information dissemination expertise. Bilingual professional with more than 20 years of experience working in emergency call centers handling average of 25 calls per shift. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Saugus, Lexington and Boston Areas.
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