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pta resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Patient-focused trained in different condition requirements and treatment modalities. Helps keep office moving smoothly with continuous patient load. Talented in administrative and patient support areas. Skilled Medical Office professional offering 5years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Tech-Savvy with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Coordinated Medical Office Assistant offers appointment scheduling, office operations and records maintenance expertise paired with outstanding communication and time management abilities. Personable and organized professional with 5 years of comprehensive experience rendering support and administrative assistance to administrative departments in healthcare settings. Tech-savvy team player with proficiency in job-related software. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.

Skills
  • Training & Development
  • Active Listening
  • Data Management
  • Relationship Building
  • People Skills
  • Customer Service
  • Team Management
  • Problem Resolution
  • Reliable and Trustworthy
  • Friendly, Positive Attitude
  • Taking Client Histories
  • Collaboration and Teamwork
  • Advising Patents
Experience
03/2015 to Current PTA Futurecare Health | Baltimore, MD,
  • Worked productively as lead or helping team member and drove customer satisfaction.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Assisted with diverse construction challenges to help team and customer.
  • Completed daily tasks to maintain strict timelines and finish 2 projects before expected completion dates.
  • Worked with walmart SPC's and PTA'a to drive projects to production, meeting deadlines and outcomes.
03/2015 to Current Department Manager Advantage Solutions | Pembroke Pines, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Worked closely with sales associates to complete tasks.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Handled shift overstock, restocking and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Mar to Current Customer Service Manager Loeb.Nyc | Riverside, CT,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Interviewed, hired and trained staff to meet company objectives.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
06/2010 to 11/2015 Front Desk Associate Horizon House | Seattle, WA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Maintained confidentiality of records relating to clients' treatment
  • Registered patients and scheduled appointments.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Communicated with patients to gather intake data and verify chart information.
  • Helped patients complete paperwork and explained processes and procedures.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
Education and Training
Expected in 05/2003 to to High School Diploma | Salem High School, Conyers, GA GPA:

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Resume Overview

School Attended

  • Salem High School

Job Titles Held:

  • PTA
  • Department Manager
  • Customer Service Manager
  • Front Desk Associate

Degrees

  • High School Diploma

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