Professional with a 10 -year background in consumer financing, loan administration, default management and customer service. Excellent analytical, communication, decision making and problem solving skills.
Skills
Microsoft Word/Excel/Outlook
Back in the Black software
Calyx Point LOS
Automated underwriting systems:LP, DU
Internet navigation
Proficient in 10-key
Hourly shift management
Staff training and development
Staff Liaison
Financial transactions expertise
Strong collaborator
Customer relations
Bank deposit procedures
Opening and closing procedures
People-oriented
Flexible
Team player
Positive attitude
Cheerful demeanor
Self-sufficient
Goal-oriented
Excellent work ethic
Work History
Property Preservation Coordinator09/2005
to 11/2008 Safeguard Properties – Brooklyn Heights,
OH
Ensured HUD, VA, FNM, FMC and CV guidelines and procedures were followed in order to prepare properties for conveyance.
Used multiple systems simultaneously including MSP (client's system of record).
Reviewed loan history and determined if the property is vacant, required securing, property preservation and/or it is readiness for conveyance.
Documented all system(s) accordingly.
Placed appropriate work order based upon findings.
Understood and carried out client and business rules.
Analyzed neglect at a property and determined what escalations were required.
Researched and reported expenses related to Property Preservation.
Managed over 200 contracting companies regionally.
Assistant Manager06/2000
to 07/2005 DEB Shops – Cleveland,
OH
Loan Officer07/2005
to 09/2005 Hudson Executive Mortgage – Hudson,
OH
Loss Mitigation Processor/ Mediation Specialist05/2009
to 04/2013 U.S. Bank Home Mortgage – Bedford,
OH
Built relationships & partnerships through community/business outreach.
Served as liaison between the local courts and the Bank in implementing home savings and liquidation programs.
Provided information to attorneys, judges, mediators and litigants regarding mediations and mitigation programs.
Handled both pre- foreclosure and foreclosure cases, from referral through the foreclosure sale date.
Monitored foreclosure loans to ensure they were completed in a timely manner according to investor/insurer, state and regulatory guidelines while minimizing financial losses to company.
Reviewed and approved accuracy of legal documentation; conduct a complete review of the foreclosure file to ensure all default time frames have been met.
Actively reviewed and pursued all loss mitigation alternatives; perform required research on any loan with questionable items.
Served as the primary in person mediator representative for the bank's domestic relations and the court.
Trained and educated other Loss Mitigation representatives of the company, in order to enhance the home retention skills of the professional company representative and processors.
Loan Processor04/2013
to 03/2014 Third Financial – Akron,
OH
CONV, FHA, VA, adjustable, fixed rate and jumbo mortgage brokered loans reviewed for refinancing and/or purchase.
Set up loan applications by collecting and determining the applicant's income, assets and liabilities.
Determined the client's purpose of loan, explained loan's terms, ways to improve credit and offered other alternative loan options according to Company, Lender and Government loan products offered.
Contacted credit companies, client's present and former employers, sellers, agents, appraisers and other specified companies and municipalities to verify and/or request the clients information.
Requested and reviewed surveys and appraisal data from the property to be refinanced or purchased.
Reviewed the loan package and communicated with the client and third parties, in order to obtain the information and documents required for the property's closing conditions.
Determined whether to approve or deny the application based on the acquired data and results of meeting conditions.
Submitted the approved application to the lender and contacted client, loan closers, realtors and title companies to schedule closings.
Mortgage Loan Processor03/2014
to Current Great Plains National Bank – Akron,
OH
Responsible for complying with the Bank's BSA/AML and OFAC Compliance and Consumer Compliance policies and procedures relevant to their responsibilities.
“Pre-underwrite” the loan file early in the process to ensure the loan is submittable.
Manage and close pipeline of minimum 15 conventional, government and/or portfolio loans monthly.
Maintain pipeline of 40 loans monthly.
Assist Loan Officers with questions concerning the processing and submission of loan files.
Ensure all loans submitted to Underwriting are complete and documentation in file is consistent.
Serve as an intermediary for loan issues with Loan Originators and Underwriting.
Immediately forward all critical conditions to Underwriter upon receipt (i.e. Appraisal, Title, Income Docs, etc).
Ensure all loan submissions are in compliance with state and federal regulations, and report any non-compliant loan submissions to the Branch Manager.
Maintain high level of customer service by being proactive in communicating with loan originators and borrowers.
60 Credit Hours : Retail Merchandising Associate of Arts : Early Childhood Education Pre K-3rd Grade 2010 Bachelor of Science : Early Childhood Education PreK- 3rd Grade Current
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