Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus

My intended degree is a Masters in Counseling. My current Major is in Human Services. I spend most of my time networking, and I am very detail oriented, with a special gift of being able to pick things up quickly. If I do not understand something I ask questions and have had many people describe me as talented, outgoing, and motivated.

Being a rave promoter I have to communicate with different people and explain to them the experience of a rave and why they should experience it at least once in their lifetime. Also using social media to invite my friends from the area to come to the next festival or rave that we are having. I have been a promoter for 4 different companies within the last 4 years.

At Barnes and Noble I also worked in the Customer Service area, I would find out what the consumer wanted and find out whether we had the product in the store or at a neighboring store. If we did not have that specific product I would suggest another one. Also communicating in a professional manner with Customers that were upset, nervous, or frustrated during the holiday and financial aid season.

Energetic and reliable Retail Sales Associate skilled in different merchandise environments.

Personable and responsible Cashier and customer service agent. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Summary of Skills
  • Strong organizational skills
  • Active listening skills
  • Telephone Skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Visual merchandising proficiency
  • Creative problem solving
  • Computer Literate with Microsoft applications
  • Store maintenance ability


  • Consistently generated additional revenue through skilled sales techniques.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Professional Experience
04/2013 to Promoter Books-A-Million, Inc. | Toledo, OH,
  • Consulted with the management one recruiting new promoters.
  • Improved sales within my first few events working.
  • Communicated with customers and other individuals to answer questions and explain information. While also explaining the experience of attending our events.
  • Selling Tickets
  • Passing out fliers after other events.
07/2015 to 07/2015 Moon Bounce Attendant Books-A-Million, Inc. | Vero Beach, FL,
  • Managed the amount of children going in and out of the Moon bounce.
  • Secured a separate area for Parents to watch their children or sit.
  • Successfully told all the parents and children the rules of the Moon bounce while keeping a positive attitude.
  • Resolved any issues that Parents had about the rules.
08/2010 to 04/2013 Vice President of the GSA (Gay Straight Alliance T.C. Williams High School | City, STATE,
  • Planned and executed special events and raised the club over $1,000.00 through bake sales.
  • In the absence of the President I lead the club meetings.
  • Contributed to integrating the groups diversity, both within the group and with other GSA clubs in other schools in neighboring cities.
11/2015 to 2016 Bookseller Barnes And Noble College | City, STATE,
  • Assisted customers with store and product complaints.
  • Expressed appreciation and invited customers to return to the store.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Provided back-up for other customer service representatives when needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Stocked and rotated inventory regularly in the Starbucks area.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.
11/2015 to 2016 Bookseller Barnes And Noble College | City, STATE,
  • Worked in the Textbook department as a cashier.
  • Worked in the Trade department as customer services as well as a cashier.
Expected in July 2013 Advance Diploma | T.C. Williams High School, Alexandria, Virginia GPA:

Attended Advanced Placement in the following classes

  • Literature
  • U.S. Government

Attended Computer Science 1 and 2 along with Creative Writing.

The official editor of the Alexandria Speaks Website for my class.

Expected in 2017 Masters in Counseling | Human Service Old Dominion University, Norfolk, Virginia GPA:

Intended Degree is a Masters in Counseling.

Currently a Human Services Major.


Sales, Cash handling, Able to lift 40+ pounds, Careful and active listener, Professional and friendly, Strong public speaker and my most valuable skill is Multi-tasking. I am able creatively problem solve with almost any customer, while making sure to follow through with the customers needs. I learn very quickly and if I do not understand something I make it a priority to ask someone with more experience. I have wonderful telephone skills, I am Computer literate so I know how to use almost all of the Microsoft applications, and my time management and Organizational skills have improved immensely since starting my academic career at Old Dominion University.

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Resume Overview

School Attended

  • T.C. Williams High School
  • Old Dominion University

Job Titles Held:

  • Promoter
  • Moon Bounce Attendant
  • Vice President of the GSA (Gay Straight Alliance
  • Bookseller
  • Bookseller


  • Advance Diploma
  • Masters in Counseling

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