Help Generators: RoboHelp, Doc-to-Help, Windows HTML
Miscellaneous: Microsoft Office, Visual Messenger, Microsoft Outlook, Microsoft Exchange, Lotus 123, Microsoft Mail, SPRY Internet Office, Microsoft CRM, Microsoft Small Business Manager, Siebel, Mercury Quality Center, Documentum
Operating Systems: Exchange Server 2nnn+, Windows XP/Vista/7/8/10, Windows Server 2nnn+, SharePoint Services, SharePoint Portal Services, SharePoint Server, SCO-Unix, Linux, OS/2, Honeywell GCOS-MOD400, Mac OSX
Respond to client and vendor enquiries regarding standards, release availability, process, etc.
Identify and assess impact of release on synch time, performance, etc.
Develop and update documentation for current processes.
Create test strategies and schedules.
Conduct integration, unit, system and performance testing.
Identify and analyze business requirements, conceptualize new processes and/or technical solutions, and ensure the effectiveness and usability of the implemented solutions.
Evaluation of current technology, identification of best practices and identification of winning solutions.
Coordinate efforts of off-shore vendors ensuring projects complete on time/budget.
Routine present various solutions to C-level management.
Adjunct FacultyJun 2005 to Current Immaculata University － Immaculata, Pennsylvania
Software Development, Issues in Information Technology, Introduction to E-Commerce, Systems Analysis and Design, Database Management, Help Desk Organization and Management, Introduction to Quark Express.
Account and Project ManagerNov 2000 to Sep 2007 Amphion Technologies, Inc － Malvern, Pennsylvania
Support sales process through development of prototypes, presentations to potential customers, proposal development, etc.
Develop project and service pricing.
Identify customer strategies for implementation of successful online presence including web site, search engine optimization, email marketing, etc.
Maintain and build customer relationships, identifying new revenue streams.
Manage and coordinate off-shore technical resources.
Creation and management of cross-functional.
Implementation of team building measures, including conflict resolution.
Facilitated communication across various organizational units encouraging peer idea exchange and efficient utilization of resources.
Create and manage multi-departmental budgets, budget planning, and needs forecasting.
Management of development and support staff of 25, including performance evaluation and performance improvement planning.
Establishing application strategies and priorities for specific function areas, translating cross-business requirements and demands into application strategies, assessing application strengths and weaknesses in the context of the clients' current business requirements, participating and contributing to every phase of the development life cycle from project definition, requirements planning through design, coding, implementation, and retirement.
Business AnalystFeb 1997 to Nov 2000 ARAMARK, Corporate Systems Development － Philadelphia, Pennsylvania
Pioneered companies internet/intranet/extranet presences, selling to business units throughout the organization.
Created on-line help using RoboHelp and Doc-to-Help, managing the design and implementation of hands-on classroom training and computer labs, meeting with client groups to problem-solve and clarify specific training and scheduling needs, providing software and hardware for hands-on training and computer fundamentals, in-house applications, and office automation, planning and implementing training sessions for all levels of staff from front line managers through upper management, in-house, and across the United States.
Conducted training sessions for software applications, financial systems, payroll, accounts payable.
Forecasting/budgeting, nutrition management, programming, financial analysis, operating reporting, and end-user support throughout the United States, Canada and the United Kingdom.
Provided Training Needs Analysis, Training Plan Development, Task Analysis, Competency-based Program Design, Design specifications, Development and Implementation of Instructional Materials and Process Consulting.
Application development of Internet-based and client server applications.
Applications AnalystMar 1993 to Feb 1997 ARAMARK, Corporate Systems Development － Philadelphia, Pennsylvania
Evaluating, developing, implementing, and maintaining the intranet, Internet, and extranet Web sites, as well as the corporate news channel, designing and coding static/dynamic Web pages for existing content areas and developing design standards for new content areas as they were brought online, designing and implementing Web-enabled database and electronic commerce applications, creating and maintaining an intuitive architecture for easy navigation of all sites, developing design templates used by field staff to create and maintain their own Web presence.
Closed-loop marketing: Proscape v 5.n - 6.n.
Education and Training
Master's of Science, Cyber Security Operations and LeadershipJanuary 2019University of San Diego － San Diego, CaliforniaCyber Security Operations and Leadership
Master's of Science, ManagementRosemont College － Rosemont, PennsylvaniaManagement
Bachelor's of Science, Management Information SystemsWidener University － Chester, PennsylvaniaManagement Information Systems
Certified Six Sigma Black Belt
*PMP certification in Progress / PMI Member
Master's of Science , Cyber Security Operations and Leadership January 2019 Master's of Science , Management Bachelor's of Science , Management Information Systems Certified Six Sigma Black Belt
*PMP certification in Progress / PMI Member
Create a job alert for [job role title] at [location].