Ahmedabad UniversityStateBachelor of Computer Application
Company Name- Program Manager/Business Analyst City, State05/2019 - Current
Champion and evangelize efforts of the team throughout the organization.
Manage multiple priorities, influence others, manage customer expectations and effect change through influence and partnership.
Coordinated and collaborated with the large global teams using JIRA, Azure DevOps management tool to track the project and bug status in a timely manner by running daily stand ups •Design mock-ups for online collaboration to ensure requirements are fulfilled for records and information management.
Invented new ways/processes/solutions to increase productivity for the team to find useful resources and get access to important content.
Capture meeting information for reference and support collaborative decision making, track actions to closure, raise issues or gaps appropriately.
Worked on customer segment mapping with the aim of targeting the right set of customers, allocate the optimal quantity and quality of commercial resources to specific customer segment based on their needs and attractiveness for Philips.
This resulted in increase of Order Intake by 91%, Revenue by 91% and and Service funnel by 90%.
Responsible for assisting the Salesforce Administrators and Users in maintaining quality data in Salesforce.
This includes cleaning and monitoring the data on multiple objects.
Collaborated with different business analysts to define business rules to resolve data quality issues and exceptions.
Developing reports using SalesForce, Excel, Alteryx to track business growth and opportunities to expand the number of customers across various hospitals and provided regular status reporting to management and other stakeholders on the project to provide visibility for timely delivery or highlight areas of risk.
Company Name- Program Manager City, State03/2018 - 04/2019
Developing dashboards using Google Analytics to understand customer interaction information in a better way.
Assisted in the development, design and implementation of new relational data warehouse database, including the analysis of user needs using Power BI, Tableau.
Apprehended meeting information for reference and support collaborative decision making, raise gaps appropriately.
Improved and managed online collaboration with different team members.
Experience in Azure DevOps project implementation using various feasible automation methodologies.
Gathered and integrating customer, stakeholder, and leadership requirements to help design the overall product roadmap and strategy.
Create and own product documentation that aids and drives platform evolution.
Collaborating with stakeholders and help address cross functional dependencies.
Company Name- Jr Program/ Product Manager /Analyst Intern City, State10/2017 - 12/2017
Experience in software release management including planning and scheduling of s/w release windows and cycles across multiple projects.
Worked with product management and development team by presenting systematic status reports for the various issues found in the various websites during testing using SQL and Power BI.
Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction.
Met with client leadership on a daily basis to discuss project direction, overall health, costs, risks, and developing initiatives.
Managed beta tester team, as well as wrote technical manuals and help documents for testers and end users.
Designed mock-ups for online collaboration to ensure requirements are fulfilled for records and information management.
Contributed towards reducing the bounce rate by 10% i.e.
From 38% to 28% by doing analysis of bounce rate being so high and working with developers in making the BeautyBlender, JaysonHome responsive.
Increased the conversion rate from 0.34% to 2% by doing analysis of features which could make an impact and added one step checkout etc.
Participated in daily scrums and coordinated with the development team using Basecamp, JIRA management tool to track the project and bug status in a timely manner.
Performed analysis using SQL, transferred data to Excel, and presented reports to different department supervisors.
Developed SQL queries to research and analyze data to create reports giving visibility into business health.
Company Name- Product Manager Intern City, State05/2017 - 08/2017
Led analysis to identify bottlenecks and presented recommendations to Senior Management to help improve site performance for customers by 20%.
Prepare and participate in validation test cycles to ensure the system implementation has met business requirements.
Developed SQL queries to research and troubleshoot data and to create business reports.
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Maharaja Sayajirao University
Job Titles Held:
Program Manager/Business Analyst
Jr Program/ Product Manager /Analyst Intern
Product Manager Intern
Master's : Information Systems Post Graduate Diploma : Computer Applications Bachelor of Computer Application
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