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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Head Start Family Associate Desire to use education in Sociology, instructional skills and customer service experience to work with children and their families. Highly experienced in the child care field, customer service, and teaching Early Childhood Education courses in a community college.
Highlights
  • Arts and crafts aptitude
  • Conflict resolution techniques
  • Schedule creation and maintenance
  • Calm and patient
  • Training in food handling preparation
  • Home schooling knowledge
  • Experienced and educated in Early Childhood Education
Accomplishments

Educate Early Childhood Education students Head Start staff members.

Assisted in the creation of a new curriculum program at Tacoma Community College to help students work with special needs and children diagnosed learning disabilities.

Designed weekly lesson plans focused on age and level-appropriate material

Experience
2008 to Current Professor Department Of Defense | Honolulu, HI,
  • Taught Introduction to Sociology and Sociology of the Family
  • Currently teach courses in Early Childhood Education
  • Use variety of teaching techniques to encourage student critical thinking and discussion in college level Early Childhood Education and Sociology
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.
06/2006 to Current Medicare Customer Representative Million Air | , TX,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed and resolved customer service inquiries in a timely and accurate fashion.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
06/2004 to 06/2006 Customer Service Representative Regence Blue Shield | City, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrated mastery of customer service call script within specified timeframes.
01/2002 to 01/2003 Tobacco Cessation Counselor Group Health Cooperative | , ,
  • Assessed and screened clients for smoking cessation program.
  • Counseled in the area of smoking cessation.
  • Educated clients in the area of behavior and change.
Education
Expected in 2009 Associate's degree | Early Childhood Education Green River Community College, Auburn, WA GPA:

Early Childhood Education

Emphasis in Child Development

Coursework in Behavior Management

Maintained High G.P.A. of 4.0

Coursework in Child Nutrition

Internship and employment in Montessori at Green River Community College
Expected in 2005 Master's degree | Sociology University of Washington, , GPA:
Sociology
Skills

clients, Customer Service, Fast, People skills: enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

  • Green River Community College
  • University of Washington

Job Titles Held:

  • Professor
  • Medicare Customer Representative
  • Customer Service Representative
  • Tobacco Cessation Counselor

Degrees

  • Associate's degree
  • Master's degree

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