Design, implementation, and oversight of Laboratory Call Center.
Project included workplace design, data resource development, human resource hiring and training.
Design and implementation of limited services laboratory located in Centers for Children Clinic, Lowell, AR.
Project included workspace design, oversight of budget, human resources, instrumentation implementation, and adherence to state and federal laboratory regulations.
Design and implementation of a newly constructed outpatient phlebotomy draw room.
Project included workspace design for optimal flow of patients, oversight of budget, and oversight of equipment installation, communication of new location and opening to outside physicians and clinics.
Oversight of implementation of automated laboratory specimen storage system.
Worked with Information Technology staff to develop a system to store and retrieve laboratory specimens with ease.
Developed procedure and training plan.
Served as part of the Laboratory Information System Conversion Preparation Team.
A team assembled to manage the activities associated with converting the hospital and laboratory information system to an upgraded platform.
Meditech Magic to Meditech Client Server).
Design, implementation, and oversight of an online laboratory service manual for Arkansas Children's Hospital Clinical Laboratory.
Design of website, oversight of data entry, training of laboratory staff, creation of policy and procedures, and communication to external customers included in project tasks.
Lead Arkansas Children's Hospital Point of Care Testing program through three successful Joint Commission inspections.
06/2016 to Current
Principal TrainerEpic Beaker Implementation, Arkansas Children's Hospital
Lead instructional designer for Epic Beaker application; Responsible for the development and implementation of the training program and curriculum for all end users of the Beaker application (including administrative users, pathologists, medical technologists, and phlebotomists).
10/2008 to 06/2016
Technical ChiefArkansas Children's Hospital
Responsible for the overall operation of receiving and central processing, phlebotomy, referral and point of care testing and the laboratory call center.
Created and implemented policies, procedures and best practices needed to support the optimal performance of the departments and meet accreditation requirements.
Incorporated Lean principles into process improvement and customer service initiatives.
Performed all managerial duties required, including hiring and training employees, as well as developing and implementing an effective quality infrastructure to achieve accurate, reliable, and timely testing services.
02/2005 to 10/2008
Point of Care CoordinatorArkansas Children's Hospital
Responsible for oversight of technical and regulatory activities of Point of Care Testing program (lab testing occurring at the patient bedside or in a clinic), consisting of 23 different inpatient and outpatient sites, 14 different types of testing, and over 1000 testing personnel.
06/2003 to 02/2005
Medical TechnologistArkansas Children's Hospital
05/1997 to 06/2003
Education and Training
Master of Health Administration (MHA)University of Arkansas for Medical Sciences
Bachelor of Science: Medical TechnologyUniversity of Arkansas for
Medical SciencesMedical Technology
Bachelor of Science: MicrobiologyUniversity of ArkansasMicrobiology
*Certified Analyst in Beaker Clinical Pathology; Epic;
*Certified Analyst in Beaker Anatomic Pathology; Epic;
*American Society of Clinical Pathologists, Board of Registry for Medical Technology, August, 1998
*The National Credentialing Agency for Laboratory Personnel, Clinical Laboratory Scientist,
American College of Healthcare Executives, Member since 2012
*Health Services Administration Student Association, Vice President (2012)
*Healthcare Financial Management Association, Student Member (2013)
*Arkansas Medical Group Management Association, Student Member (2012)
*College of American Pathologist Inspection Team Member (2012, 2010)
*Arkansas Children's Hospital Organizational Clinical Practice Council (2010-2015)
*Arkansas Children's Hospital Clinical Laboratory LEAN committee (2008-2015)
*M. Gene Hall Scholarship Selection Committee (2006-2009)
*Arkansas Children's Hospital Just Culture Steering Committee (2013)
administrative, Analyst, Agency, call center, customer service, training employees, hiring, lab testing, managerial, Medical Technology, Pathology, Personnel, phlebotomy, policies, process improvement, quality, receiving, Six Sigma
Master of Health Administration (MHA) Bachelor of Science : Medical Technology Bachelor of Science : Microbiology Licenses/Certification
*Certified Analyst in Beaker Clinical Pathology; Epic; *Certified Analyst in Beaker Anatomic Pathology; Epic; *American Society of Clinical Pathologists, Board of Registry for Medical Technology, August, 1998
*The National Credentialing Agency for Laboratory Personnel, Clinical Laboratory Scientist, *Six Sigma Yellow Belt, ValuMetrix/Ortho-Clinical Diagnostics
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