Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Experienced, passionate and principled leader with a diverse skill set and a continuous record of achievement. Proficiencies include: Leadership * Effective Communication * Strategic Planning * Change Management * Project Management * Budgeting * P&L Management * Business Development * Relationship Management * Public Speaking * MS Office Suite * QuickBooks * Salesforce(TM)
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
03/2013 to Current Principal Kpmg | New Orleans, LA, Provide management consulting services and deliver innovative solutions to healthcare and adjacent organizations to drive cultural, structural and procedural changes necessary to achieve maximum outcomes and successfully meet the many challenges of complex and rapidly evolving healthcare system. Key Accomplishments: * Conducted a comprehensive assessment of a multi-location behavioral healthcare organization and provided broad recommendations to swiftly and strategically improve overall operations efficiency, quality and safety, regulatory compliance, internal/external communications and stakeholder engagement. ▫ Created systematic, priority-based project plans and directed project teams ensuring successful execution of all milestones and deliverables through project close. ▫ Developed and delivered training programs for new and existing staff including best practices, metrics management, staffing optimization, resource management and process improvements. ▫ Trained managers to drive productivity and reduce turnover through improved hiring and engagement practices. ▫ Actions resulted in a 21% revenue increase and a 15% operating expenditure decrease over the first six months.
12/1993 to 02/2013 President and Chief Executive Officer Broward Health | North Lauderdale, FL, Founded, directed and successfully expanded an outpatient physical therapy center to 6 locations with 40+ employees and annual revenue in excess of $3 million. Direct responsibilities included day to day organizational leadership, senior team management, data analysis, strategic planning and decision making, budgeting, P&L management, business development, negotiation and contracting, relationship management. Key Accomplishments: * Expanded annual revenue to $3 million within 5 years through proficient planning and focused execution, sound team leadership, reliable analytic frameworks, effective marketing strategies, and innovative program development. * Established a patient centered culture committed to quality of care. that continuously developed and empowered staff members resulting in exceptional service quality, high performance and low staff turnover. * Created and successfully developed BodyWorks for Golf Performance brand, a physical therapy based golf conditioning program targeting a booming golf market. Completed highly profitable sale of the brand within two years of launch. * Steered corporate citizenship efforts in support of community advancement. * Developed Free Preventative Senior Care program and delivered level appropriate wellness programs to senior housing locations within the Merrimack Valley. Additional Achievements: * Negotiated favorable financial arrangements with insurance payers based on thorough documentation of clinical outcomes. * Implemented updated complaint EMR technology and hardware to effectively secure patient private health information while improving interoperability between remote locations and cross functional team communication and productivity. * Established comprehensive set of performance metrics s of tangible and intangible performance metrics allowing all staff levels to monitor performance and production trends and empowered and encouraged employees to apply this information to the decision making process. * Continually evaluated market conditions and developed new programs as well as strategies to increase access, promote our brand and further our competitive advantage.
02/1991 to 12/1993 Director of Human Resources Corban University | Salem, OR, Responsible for a complete range of Human Resources duties for a $10m consumer goods manufacturer with 100+ employees. Responsibilities included workforce planning, recruitment, employment screening, interviewing, salary negotiation, hiring, onboarding, performance reviews, payroll and benefits administration, disciplinary actions, regulatory compliance and event planning. * Authored and implemented company's first comprehensive employment policy manual. * Member, New England Human Resources Association (NEHRA)
Expected in 2016 MBA | Healthcare Management Southern New Hampshire University, , GPA:
MBA, Healthcare Management, Southern New Hampshire University, 2016
Expected in 1981 Bachelor of Science | Law & Justice University of Massachusetts Lowell, Lowell, Massachusetts GPA:
Bachelor of Science, Law & Justice, University of Massachusetts Lowell, 1981
Professional Affiliations
American College of Healthcare Executives (ACHE)
Increase, Metrics, Access, Arrangements, Budgeting, Business Development, Data Analysis, Documentation, Emr, Frameworks, Marketing, Marketing Analysis, Million, Outpatient, Relationship Management, Sale Of, Strategic Planning, Team Management, Therapy, Regulatory Compliance, Benefits, Benefits Administration, Event Planning, Human Resources, Interviewing, Onboarding, Payroll, Recruitment, Workforce Planning, Healthcare, Best Practices, Management Consulting, Operations, Optimization, Process Improvements, Project Plans, Solutions, Staffing, Training, Training Programs, Assisted Living, Assisted Living Facilities, Change Management, Ms Office, Project Management, Quickbooks, Senior Residential Care, Healthcare Management, Mba

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School Attended

  • Southern New Hampshire University
  • University of Massachusetts Lowell

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  • MBA
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