Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Presser familiar with store operations and dry cleaning procedures. Maintains clean and organized work areas, as well as processes payments, restocks supplies and writes up tickets. Over 25 years of related experience in commercial and industrial settings.

Focused dry cleaning professional skilled using machines such as pressers to provide customers with professional results. Knowledgeable on methods for treating spots, repairing tears and folding clothes quickly.

Proficient fabric finisher known for having knack for caring for various types of fabrics. Hardworking employee with strong work ethic and experience working within dry-cleaning establishments.

  • Dry cleaning procedures
  • Operating steam machines
  • Cleaning equipment
  • Managing deliveries
  • Pressing clothes
  • Customer Relations
  • Opening and closing
  • Quality control
  • Garment tagging
  • Evening wear pressing
  • Bridal gown handling
  • Garment and texture knowledge
  • Clerical Support
Work History
09/1993 to Current
Presser Neiman Marcus Broward, FL,
  • Operated machining equipment safely with team of operators.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Folded, hanged and bagged completed clothing.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Used Hoffman steam machine to remove creases from garments and linens.
  • Assisted customers with payments, deliveries and questions.
  • Prepared garments for laundering by removing stains and fixing problems such as tears.
  • Hung, folded and packaged finished articles to deliver to customers.
  • Handled and pressed bridal gowns, evening dresses and sports jackets to meet customer needs.
  • Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
  • Assessed garments and fabric closely to identify correct pressing equipment and temperatures needed to remove wrinkles.
  • Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
  • Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
  • Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
09/1993 to Current
Customer Service Representative Blevins, Inc Liverpool, NY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
12/1987 to 08/1993
Financial Services Representative Texas Capital Bancshares, Inc. Four Oaks, NC,
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Offered competitive commercial banking solutions and retail financing options.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Discussed financial options with clients and provided informed suggestions.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Maintained regular contact with clients to inform about transactions and performance.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
Expected in
Bachelor Of Arts: Business Administration
Temple University - Philadelphia, PA

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School Attended

  • Temple University

Job Titles Held:

  • Presser
  • Customer Service Representative
  • Financial Services Representative


  • Bachelor Of Arts

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