Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Conscientious Job Title with Number years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Product or Service and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during Number years in Industry.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Software with Number years of expertise in related roles.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skilled call center professional versed in customer support protocols for Product or Service. Brings extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Experienced Retail Sales Associate with Number years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Maximizes seasonal employment as Job Title, getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on Number years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

  • Sales expertise
  • Money handling abilities
  • Order fulfillment
  • Creative problem solving
  • Route dispatch
  • Strategic sales knowledge
  • Good listening skills
  • Retail materials management
  • Stocking and replenishing
  • Receiving support
  • Account management
  • Warehousing functions
  • Training development aptitude
  • Shipping procedures understanding
Work History
01/2015 to 01/2018
Preferred Restoration Richard Clark City, STATE,
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Regularly exceeded daily sales and product add-on quotas.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
03/2013 to 01/2014
Star America Judy Gray City, STATE,
  • Used computers, audio-visual aids and other equipment and materials to supplement presentations.
  • Used fair and equitable approaches when grading assignments and evaluating build projects.
  • Developed team communications and information for meetings.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Completed task to ensure compliance with relevant type regulations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Received and processed stock into inventory management system.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Led type team in delivery of type project, resulting in result.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Saved $amount by implementing cost-saving initiatives that addressed long-standing problems.
03/2011 to 02/2013
First Defense Fire Protection Tim Smith City, STATE,
  • Developed Type and Type fire suppression plans and systems for residential, educational and commercial buildings.
  • Serviced fire extinguishers and building suppression systems on regular schedule to maintain occupant and structural safety.
  • Conduct research on fire retardants and fire safety of materials and devices.
  • Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Improved type through consistent hard work and dedication to project or department or task or customer.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
01/2005 to 04/2011
All Seasons Roofing Stevie Wilkerson City, STATE,
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
  • Coordinated safety and construction equipment orders with purchasing manager.
  • Repaired and replaced antique roofing for Number-year old buildings.
  • Applied gravel and pebbles over top layer, using rake and stiff-bristled broom.
  • Removed snow, water and debris from roofs prior to applying roofing materials.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Safely used all tools and equipment to prevent worksite injuries.
  • Eliminated barriers to productivity by interpreting for Language-speaking workers and managers.
  • Coordinated with other craft employees to maximize project efficiency.
  • Consistently stayed under budget by monitoring job progress and controlling costs.
  • Scheduled and attended pre-planning sessions with general contractors.
  • Supported construction manager with materials, schedule and cost information.
  • Restored roofing on Number-year-old building, seamlessly integrating modern materials into antique look.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Trained and oversaw individuals in roofing system installations.
  • Fastened composition shingles and sheets to roof with asphalt, cement and nails.
  • Inspected problem roofs to determine best repair procedures.
  • Effectively communicated with clients in person and through phone and email.
  • Conducted intense safety trainings, decreasing worksite accidents by Number%.
  • Coordinated work and project schedules for Number clients and Number subcontractors.
  • Trained and supervised roofers in certified apprenticeship programs.
  • Designated and managed material staging areas.
  • Submitted accurate monthly billings based on contract requirements.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Provided accurate information to estimators for major change orders.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Managed inventory of roofing supplies and materials.
  • Repaired and restored roofing of Type and Type buildings.
  • Number years in roofing industry.
  • Expanded knowledge of roofing materials, techniques and cost effectiveness.
  • Submitted weekly safety and accident related documents, change orders and delay reports.
Expected in 01/2021
Ged: Business Management
Rowan Cabarrus Community College - Concord, NC,

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School Attended

  • Rowan Cabarrus Community College

Job Titles Held:

  • Preferred Restoration
  • Star America
  • First Defense Fire Protection
  • All Seasons Roofing


  • Ged

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