Powersports Service Manager Resume Example

Owner of a small batch specialty coffee roastery.  Focused on bringing the highest quality coffee from around the world to our customers.  

• Ensures marketing and distribution compliance as directed by electronic media and hardware producers and retailer management objectives.
• Coordinates with store mangement to assist in increasing sales volume
• Recommended and helped customers select merchandise based on their needs.

• Responsible for providing quick, professional and comprehensive customer service.
• Ensures that all customer complaints and requests are accurately documented for submission to the service manager.
• Documents all technician labor charges and completes customer billing.

• Assigned as a Task Manager and Deputy Project Manager for the Mine Resistant Ambush Protected (MRAP) Vehicle Integration Program (MVIP) project.
• Responsible for the day-to-day operation, management and counseling of over 75 employees as well as liaison with the primary contractor to resolve issues and to ensure that all project objectives are met and exceeded.
• Successfully managed large workforce team through all aspects of production/integration while conforming to strict DOD standards and practices.
• Subject Matter Expert for vehicular electronics integration.
• Providing contracting bid proposal development for all business opportunities.
• Expert in the installation, integration, and troubleshooting of multiple electronic, communication, and countermeasure systems.
• Including Blue Force Tracker, Duke, Chameleon, Crew Vehicle Receiver Jammer (CVRJ), Driver Vision Enhancement (DVE), RHINO and VRC 92-103-104-110 Experience in Lean Six Sigma and 5-S protocols.

• Managed all aspects of assembly, repair and delivery of 5 motorcycle product lines.
• Solved personnel and material problems, worked withmultiple vendors, interfaced with sales and parts departments, and worked with customers to resolve all issues relating to the performance of their power sports equipment.

• Planned and tracked all phases of production for boat manufacturing facility.
• Supervised and trained 15 personnel on proper production skills and techniques, including electrical/mechanical rigging, quality control, and process improvement.

• Responsible for the operation and maintenance of more than $1,200,000 in vehicle and material handling equipment and $500,000 in naval waterborne equipment.
• Maintained 100% accountability of assets frequently transferred from location to location on little or no notice.

• Managed multiple recruiters in the aspects of canvasing, prospecting, sales and closing.
• Conducted approved training for recruiters and recruiters-in-charge over an area encompassing Eastern Missouri and Southern Illinois.

• Engineman First Class (Retired).