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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with 42 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.

Skills
  • Financial Oversight
  • Budgeting
  • Performance enhancement
  • Quality Assurance
  • Team Building
  • Operations management
  • Training and mentoring
  • Strategic Planning
Education
University of California San Diego, CA Expected in 1989 Certificate Personal Financial Planning (PFP) TECHNICAL TRAINING: : - GPA :
University Southern Illinois, ACCSB accredited University Edwardsville, IL Expected in 1986 M. B. A : - GPA : Deans List, Beta Gamma Sigma (Academic Excellence Society
California State University Northridge, CA Expected in 1978 B.S : Management - GPA : Varsity Golf Team, Full-time employment and academic load
Work History
At&T - Pilot
Petaluma, CA, 01/2000 - 02/2021
  • Certified Pilot flying scheduled service, Domestic and International, most recently flying Airbus A-330 wide-body jets to Europe and Asia, ten to fourteen hour flights with crew of 15.
  • Performed at high level, requiring all aspects of routing weather, airport/aircraft capabilities, customer conflict resolution, particularly when High Value Customers are involved.
Farmers Insurance Agency - Founder/Owner/Retail Insurance Agency
City, STATE, 01/1987 - 07/2010
  • Retail Insurance Broker, Southern California District
  • Commercial Instructor
  • Awarded "Agent of the Year" in 1991 and 1993 after just five years in business
  • Three-time “Toppers Club” Award Winner
  • Selected for and completed District Manager School
  • Responsible for all hiring, firing, training, syllabus creation, payroll and marketing/sales decisions
US Navy Reserve - Operations Officer/Maintenance Officer/Pilot/Instructor
City, STATE, 01/1987 - 09/1997
  • MultiCrew, Aircraft Commander for Global Anti-Ship and Anti-Submarine Warfare Operations Shipboard
  • Selected for Commanding Officer
  • Twice nominated for "Naval Reserve Officer of the Year"
  • Led five Deployed Detachments as Officer in Charge (OIC) onboard US Navy Frigates, smallest warships in Fleet, from Asia to North America and Mexico
  • Retired at rank of Commander
  • Veteran Retired 20% Service Connected Disability
  • Enhanced operational efficiency and reduced costs by developing and optimizing standard practices
  • Coordinated and led meetings to inform superiors of operational challenges and suggested improvements
  • Coordinated visits and provided briefs Fleet Admirals and Vice President G.H.W. Bush and staff improving knowledge and awareness of operational activities and programs.
US Navy Active Duty, United States Navy - Operations & QA Officer/Fleet Model Manager/Pilot
City, STATE, 03/1979 - 12/1986
  • Pilot flying and instructing medium-lift helicopter conducting Regular and Covert Worldwide Special Operations, VertRep (Vertical Replenishment) and SAR (Search and Rescue) Missions
  • Unrestricted Naval Aviator, Fixed and Rotary Wing Aircraft
  • Designated 1980
  • Graduated Number One in Class of 18
  • Achieved rare Special Instrument Rating
  • Selected as Assistant Maintenance Officer as junior Lieutenant in charge of Training and Administration of over 215 Maintenance Personnel for largest operational squadron in Navy
  • Controlled and maintained spare parts budget of $1.5 Million with zero discrepancies or operational deficits
  • Directed cost savings for Navy by refurbishing and reworking previously discarded parts and equipment for squadron reuse.
  • Nuclear Weapons PRP (Personal Reliability Program) Pilot
  • One of small cadre of specially trained pilots to lead individual squadron detachments in Nuclear Weapons carriage and transport
  • As Operations Officer, deployed with Carrier USS Ranger Battle Group, planned and organized flawless transfer of over 6,000 tons of cargo and 1,400 personnel to as many as 24 ships at sea, at one time, over seven month period
  • Devised and implemented maneuvering board briefing system to coordinate and update ships positions at sea, reducing logistical aircraft delivery times, saving thousands in aviation fuel costs
  • Presented top-level tactical and operational briefings and reports to Fleet Admirals and then Vice President G.H.W. Bush and staff
  • Led Four Officer Task Group from Four Ship SAG (Surface Action Group) off coast of Panama in planning Helicopter Evacuation of US Embassy in Panama, five years before overthrow of Manuel Noriega
  • One of handful of Navy Pilots who while deployed and operationally flying, achieved Designation of Officer of the DECK Underway for largest non-carrier ships in United States Navy
  • Coordinated manpower and training requirements with operations for 200+ personnel
  • Identified and increased technical training of maintenance personnel by 35%; resulted in increased measurable organizational operating efficiencies by 12%
  • As Quality Assurance Officer was singularly responsible for overall safety of aircraft maintenance on 12 aircraft by over 200 personnel
  • Squadron achieved over 7,000 accident-free flight hours in one year, milestone for world-wide deployed squadrons, and was quoted as “Safest Helicopter Squadron in the Navy” by The Navy Times
  • Converted Data for Quality Review to personal computers in 1982/1983 for error identification, mean-time calculations and overall quality review, thereby resulting in 25% reduction in personnel required to complete work
  • As Fleet Model Manager of CH-46 helicopter, closely monitored every budgetary aspect of $173 Million major modification program of over 70 aircraft
  • Selected to rewrite 250-page operations manual for worldwide distribution for modified aircraft
  • Negotiated, directed and managed implementation of $320,000 multi-media pilot training contract for newly modified aircraft
  • As SAR (Search and Rescue) Model Manager, led team of four officers in conducting quarterly conferences, ensuring all publications and procedures were current and all Command and Control facilities were in place with necessary governmental agencies for any and all large scale SAR contingencies
  • As Substance Abuse Coordinator, designed and monitored, with four-member team, rehabilitation programs for substance abusers, resulting in 80% rehabilitation rate (previously less than 40%) and returning $6 for each dollar spent to US Navy.

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Resume Overview

School Attended

  • University of California
  • University Southern Illinois, ACCSB accredited University
  • California State University

Job Titles Held:

  • Pilot
  • Founder/Owner/Retail Insurance Agency
  • Operations Officer/Maintenance Officer/Pilot/Instructor
  • Operations & QA Officer/Fleet Model Manager/Pilot

Degrees

  • Certificate Personal Financial Planning (PFP) TECHNICAL TRAINING:
  • M. B. A
  • B.S

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