Photographer resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Results-focused customer service professional with strength interacting with customers, conflict management, and remaining calm in a tense situation. Proactive leader with strong communication skills and collaboration. Proficient in leveraging customer satisfaction and product knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Persuasive speaking skills
Customer relations and retention
Ability to clearly communicate with customers, co-workers and managers
Problem-solving abilities
Growth mindset
Courteous and patient demeanor
Adaptive team player
Sales expertise
Experience
Photographer, 01/2016 - Current Viacomcbs Inc. – Riverside, NJ,
Sole Proprietor - manage all aspects of the business, marketing, scheduling, photography, production, financial, operations and customer service.
Photograph special events, including weddings, parties and school portraits.
Collaborate with clients to guarantee satisfaction with photos.
Explain price and package details to customers.
Define image requirements and planned photographic events.
Collaborate successfully with variety of personalities and work styles.
Improvise photographic methods and techniques.
Crop, manipulate and perform color-balance for final images.
Improve customer satisfaction by finding creative solutions to problems.
Franchise Owner, 01/2006 - 12/2015 Clark Construction Group – Capitol Heights, MD,
Built new business under CL!X brand, including hiring all employees and coordinating site preparations.
Boosted business with successful marketing strategies and customer appreciation events.
Executed the Pickle Principle to foster better customer service and promote positive and engaging environment for all.
Supervised and trained staff to provide exceptional service, driving retention and satisfaction.
Extended existing customer relationships through extensive communication, Sandler Selling System and tried-and-true marketing strategies.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Handled day-to-day business issues expertly to maintain efficient, successful operations.
Inputted customer data into Studio Plus system, safeguarding financial and personal information to avoid breaches.
Assessed, optimized and elevated operations to target current and expected demands.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Generated reports to assess performance and make adjustments.
Created weekly schedules for all employees to keep every shift well-staffed during holidays and busy periods.
Established ambitious goals for employees to promote achievement and surpass business targets.
Office Manager, 01/1998 - 09/2001 Behind The Scenes Photo And Video – City, STATE,
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Oversaw office inventory and timely reordering of supplies.
Generated financial reports for management review.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Coordinated and disseminated logistics for all jobs.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Oversaw aspects of data management for CRM programs and proprietary database to include weekly updates and report generation.
Sales appointments and appointments after the affair to put together beautiful keepsakes for the customers to look back on.
Production Assistant and Sales Representative, 06/1997 - 01/1998 Behind The Scenes Photo And Video – City, STATE,
Reviewed customer complaints to determine appropriate methods for resolution, including finding creative solutions.
Collaborated with owners to increase the profit margins on packages to improve bottom-line profitability.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Examined final products to check conformance with quality and design standards.
Collaborated with clients to guarantee satisfaction with photos.
Defined image requirements for the photographic events.
Evaluated film and gave suggestions when asked.
Sat with clients to choose the images they wanted to use for albums and prints, as well as video editing notes.
Cropped and manipulated negatives for final images.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Education and Training
Bachelor of Arts: Psychology, Expected in - Brooklyn College - Brooklyn, NY, GPA:
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