performance improvement coordinatior resume example with 5+ years of experience

Jessica Claire
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Driven Continuous Improvement Manager with [Number] years of expertise in reducing waste, increasing production and managing efficiency. Driven to improve safety, efficiency and ergonomics using [Type], [Type] and [Type] lean methods. Highly adept in analyzing manufacturing process objectives in comparison with metrics to interpret process improvement results. Meticulous Continuous Improvement Manager offering [Number] years of experience cultivating ideal production operations. Talented in facilitating process improvements and training solutions based on lean methodology. Successful in analyzing improvements by reviewing data in progress tracking systems. Driven to build rapport with teammates while providing effective solutions to improve workflow and reduce risks.


UX Design

Visual Design

Interactive Design

Usability Testing

Color Theory



Performance Improvement Coordinatior, 02/2021 to 07/2021
PearsonAlbany, GA,

· Worked collaboratively with key stakeholders including process owners, organization leaders, nurses, and physicians to develop, implement, and maintain quality and policy initiatives for largest healthcare provider network (451 beds) in the Kansas City, MO Northland

· Coached department to improve understanding of quality processes and procedures through various tools including data-driven graphs, internal and external quality standards, and reports requested by directors, vice presidents, and other top leaders within the hospital system

· Performed qualitative and quantitative research for regulatory standards

· Provided daily data abstraction and analysis for multiple monthly and quarterly meetings with stakeholders to meet state-mandated reporting requirements via Key Performance Indicators (KPIs)

· Participated in Green Belt Lean Six Sigma project training to revitalize multiple departments’ quality and patient safety processes while adhering to Healthcare Insurance Portability and Accountability Act (HIPAA) regulations

· Created knowledge base to assist current and future staff

Senior Data Analyst, 03/2020 to 02/2021
Iconma, L.L.C.Hackettstown, NJ,

· Forecasted potential bids to producers, five account teams, and over 20 clients through RFPs (Request for Proposals) including comprehensive pricing and contract analysis

· Presented multiple multi-million-dollar bids that best aligned with client’s budget and overall need to internal and external stakeholders

· Analyzed risk-based analysis of past and current bids in collaboration with account teams to get best possible offer for multiple Fortune 500 companies

· Conducted internal and external reconciliation audits through timely reporting and recovered outstanding debts totaling $795,000 from PBMs (Pharmacy Benefit Managers)

· Executed ongoing data collection and management with PBMs for client reporting

· Performed quality control and data validation checks on various client data sets

· Created, managed, and tracked reporting projects within SharePoint, SmartSheet, and Jira internal ticketing systems

· Led continuous quality improvement on processes, policies, and reporting to improve efficiency and innovation via KPIs

· Performed qualitative and quantitative data research to build from-scratch knowledge base

Test Analyst, 03/2016 to 02/2020
CernerCity, STATE,

· Reviewed tests with design team, engineers, engineering, and project managers to oversee ownership over testing cycles for products before code was shipped to testing clients

· Logged, tracked, troubleshot, and escalated issues to engineers when identified during performance, automated, release, and exception package testing

· Consulted with product owners and developers to fully understand intended features and functionality

· Tracked projects via Jira, Microsoft Teams, and Scrum sessions alongside engineering and project manager, engineers, and solution architects

· Worked with design team to edit and restructure a repository of over 1,200 vertical regression, UI (user interface), white box, etc. test cases for four different solutions within Cerner Millennium (Electronic Health Records) to complete consistent manual and automated tests alongside global team

· Assisted in the piloting of two automation testing technologies through quality process initiatives across the organization

· Automated 60 vertical regression and UI test cases in both Touchstone (internal automation tool) and Eggplant Functional software for agile team

· Checked in, reviewed, refactored, and pushed SenseTalk and JSON automation scripts alongside software engineers to GitHub and Eggplant Functional Repositories

· Trained new associates and software engineers in automation tools, SenseTalk coding language, and best practices for company-wide uniformity

· Interpreted business requirements for 35+ Software Development Life Cycle (SDLC) projects for creation of manual, automated, and exploratory testing charters

Education and Training
Master of Science: Technology, Expected in 05/2019
University of Central Missouri - Warrensburg, MO,
  • Thesis: Epidemiology and the Predictive Big Data Experience of the Influenza Virus
  • Nominated: Learning to a Greater Degree Nominee, 2019
Bachelor of Science: Professional Photography, Expected in 05/2015
University of Central Missouri - Warrensburg, MO,
  • Minor in Studio Art and Design
Websites, Portfolios, Profiles
  • Portfolio
  • LinkedIn
Additional Information

Adobe XD







Eggplant Functional




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Resume Overview

School Attended

  • University of Central Missouri
  • University of Central Missouri

Job Titles Held:

  • Performance Improvement Coordinatior
  • Senior Data Analyst
  • Test Analyst


  • Master of Science
  • Bachelor of Science

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