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Pearson Sr. Business Analyst Resume Example

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PEARSON SR. BUSINESS ANALYST
Professional Summary
15+ years initiating and delivering sustained results and effective change implementing enterprise solutions for firms across a wide range of industries. Experienced Sr. Business Analyst with Project Management skills, leading diverse cross-functional teams in identifying and improving process gaps, documenting requirements, and creating process design workflows. Leveraged agile methodologies to coordinate integration of cloud-based solutions that automate inefficient manual procedures, managed QA/UAT activities, and developed change management communication plans that align with business process. Major experience with building strong relationships through effective communication, and successful management of stakeholder expectations throughout project life cycle ensuring adoption post-implementation.
Skills
  • Sales Tracking Systems: Salesforce.com
  • Microsoft Windows Applications: Word, Excel, PowerPoint, Access, Publisher, Visio, Outlook, and Project
  • Open Source Applications: Google Drive, Jive (Mojo), and Open Office
  • Agile Planning Tools: Rally, ServiceNow, JIRA, and VersionOne
  • Business Rules Management: Sapiens DECISION
  • Go live, Office
  • Streamline, Outlook
  • Ad, PowerPoint
  • Agile, Publisher
  • Architect, Microsoft Windows
  • BA, Word
  • Blueprint, Oracle
  • Budget, Peer review
  • Business Analyst, Design process
  • Business case, Process Design
  • Business process, Processes
  • Change management, Process improvement
  • Com, Project Management
  • Content, Project plans
  • Contract negotiations, Proposals
  • Client, Quality
  • Clients, QA
  • Data Collection, Receiving
  • Database, Reporting
  • Decision making, Revenue recognition
  • Documentation, RFP
  • Facilities management, Risk analysis
  • Features, Sales
  • Finance, Sales development
  • Financial reporting, SDLC
  • Functional, Shipping
  • UX, Six Sigma
  • ITIL, Stories
  • Knowledge management, System design
  • Team lead, System documentation
  • Mac, Troubleshoot
  • Mac's, Upgrade
  • Managing, Validation
  • Access, Visio
  • Excel
Work History
Pearson Sr. Business Analyst, 07/2019 to 12/2019
Durham, NC
  • Manage UAT by creating and managing backlog of issues and requests for the product and tracking resolution.
  • Create user stories in JIRA following the Behavior-Driven Development (BDD) format and collaborate with the business stakeholders and the PM to prioritize and solution.
  • Develop a plan for internal project related content and documentation management (business rules, project plans, and process documents) to serve as a knowledge management source for the Blueprint system implementation.
  • Key Accomplishments:.
  • Led defect management and enhancement requests tracking during UAT for a diverse co-located team to ensure that major issues or requests were documented properly, groomed, and solutioned by the Solution Architect team, allowing for rapid turnaround (in most cases days instead of weeks) of defect resolution or system enhancements impacting user experience.
  • Managed the backlog to understand what features and functionality would provide the greatest benefit to users and reviewed with the project team, allowing the team to maintain a steady flow of work without disruption or delay to the agile project timelines.
IQVIA Lead Business Analyst, 11/2017 to 07/2019
Durham, NC
  • Serve as primary point of contact to provide stakeholders technical guidance on potential impacts to the project regarding organization, processes, timelines, and budget to assure seamless transition.
  • Following the SDLC process, collaborate with business stakeholders to define user stories and done criteria for functional and nonfunctional requirements (respectively) in JIRA, as well as manage the product backlog.
  • Identify regulatory requirements and their impact on timelines, business requirements, and system design.
  • Design process flows using Visio, to help define new global workflows for the ACOE team's client engagements.
  • Create wireframes for UI/UX design and collaborate with design studio to create assimilations of the system design for presentation and evaluation by key stakeholders.
  • Define UAT processes and work closely with users and the development team to review and approve UAT test cases.
  • Create and maintain business requirements specifications, system documents, and risk mitigation plans.
  • Key Accomplishments:.
  • Served as Lead Business Analyst on multiple agile projects gathering and elaborating requirements for system enhancements and process improvements, one of which helped the finance department develop a new process and system around revenue recognition and successfully implement within six months to maintain regulatory requirements.
  • Collaborated with the Infasario Analytics team to lead documenting business requirements, change requests and approval for an initiative to transition Merck's global clinical trial reporting to an IQVIA platform, thwarting a delay of two weeks allowing the team to complete the project by the March 2019 deadline.
Sapiens Business Analyst, 10/2014 to 11/2017
Cary, NC
  • Lead a team of eight BAs during a project implementation for Freddie Mac and employed a peer review process for QA and UAT testers.
  • Use BPMN to create process flows for client proposals during the RFP phase of the project and collaborate with DECISION architects to develop the RFP response and demonstration.
  • Conduct risk analysis and identified risk mitigation strategies.
  • Use Sapiens DECISION tool to create decision flows that detail the points of decision making separate from the business process.
  • Key Accomplishments:.
  • Served as team lead for UAT testing for a client program at Freddie Mac, as well as assist with contract negotiations during renewal, allowing Sapiens to retain Freddie Mac's business an additional two years beyond the original contract SOW.
  • Leveraged agile project management practices in collaboration with the technical team, QA testers, the PMO, techno-functional BAs, and the business to ensure that requirements met business expectations, as well as provided business friendly technology that resonates with the primary customer and business users, resulting in a decrease of logged defects in UAT by 70%.
  • Involved with developing customer POC demos for SOWs and RFPs requests by potential new clients seeking the DECISION Management tool for rules management, helping to secure new clients, with the potential to expand into numerous areas of their organizations, resulting in 5% increase in new business sales.
Sr. Business Process & System Analyst, 04/2009 to 10/2014
Red Hat, Inc – Raleigh, NC
  • Partner with peer BAs to implement Agile processes in the Salesforce space.
  • Requirements elicitation and prioritization following agile processes and following the directives of the governance board.
  • Collaborate with the development team to create wireframes and complete configuration updates to Salesforce.
  • Maintain and update system documentation and business case documentation and sign-off.
  • Assist with Oracle upgrade program focusing on change management and impact analysis on integrated systems, as well as data integrity.
  • Served as lead BA for a team of three BAs and Architects during the facilities management system RFP and implementation, which included identifying mobile options (i.e., tablets) for managing space configuration ad mobile management of shipping and receiving.
  • Use Visio to create process diagrams for the ITIL team's new change management process and assist with the requirements elicitation and tracking for the ServiceNow implementation.
  • Key Accomplishments:.
  • Worked with finance, operations, and sales business units to analyze and document current processes and systems and bring industry best practices and agile project management techniques to process improvement through technology (e.g., Salesforce.com, ServiceNow), resulting in a 30% increase in productivity in financial reporting and sales development.
  • Worked with business leaders, developers, and vendors through the RFP process to analyze new systems, document and communicate requirements, and facilitate implementation of new systems and functionality, reducing defects in cloud-based project implementations by 10%.
  • Collaborated with peers and the PMO to implement agile project management processes for the Salesforce.com workstream, which allowed the team to streamline the process of project implementation, decreasing release times by two weeks.
Training & Business Development Specialist, 09/2008 to 01/2009
Optimal Technologies, Inc – Raleigh, NC
Inside Sales Coordinator, 06/2003 to 10/2008
GE Mortgage Insurance/Genworth Financial, Inc – Raleigh, NC
Program & Sales Development Manager, 03/2006 to 06/2008
Sales Prospecting Solutions, Inc – Raleigh, NC
Sales Associate, 10/2002 to 06/2003
GE Plastics Americas – Huntersville, NC
Sr. Business Analyst, 01/0001 to 01/0001
IQVIA – Durham, NC
  • Collaborate with SMEs to develop a validation and certification process for vendor systems used by STS users to upload files into the STS Database.
  • Review and update new Data Collection Form (DCF) version in conjunction with the key stakeholders to meet the outlined requirements.
  • Review data specifications (requirements) and configuration files for discrepancies, and indicate configuration updates, as needed, to Solution Architects.
  • Analyze and evaluate client files for formatting errors or other issues and assess the Data Quality and Missing Data Reports to troubleshoot issues prohibiting file upload to the STS Database.
  • Key Accomplishments:.
  • Rapid turnaround of project deliverables pertaining to the new version of the Adult Cardiac Data Collection Form (DCF), decreasing the original timeline for the task by two weeks, which allowed STS to pull ahead their review process and allow the vendors time to begin their software updates well in advance of go live.
  • Assumed lead on addressing any Beta testing issues and collaborated with QA and Solution Architects during solutioning, which decreased response time and resolution of issues by 12%.
  • Developed relationships with peers and clients to facilitate process discussions, design improvement sessions, and UAT, to decrease the UAT defect rate by 15%.
Education
Career Professional Tutor for Educational Enterprises, 2007 Certified BPMN Process Design, 2014 Project Management Institute Member, 2008 Certified Business Rules Management Solution DECISION: 2018
Doctor of Philosophy: Organization and Management, Project Management, 11/2013
Capella University - Minneapolis, MN
Master of Business Administration: 08/2007
University of Phoenix - Raleigh, NC
Certified Green Belt in Six Sigma Quality: 2003
Bachelor of Science: Business Management, Organizational Behavior, 05/2002
Case Western Reserve University - Cleveland, OH
Work History
Sr. Business Analyst, 01/0001 to 01/0001
IQVIA – Durham, NC
  • Collaborate with SMEs to develop a validation and certification process for vendor systems used by STS users to upload files into the STS Database.
  • Review and update new Data Collection Form (DCF) version in conjunction with the key stakeholders to meet the outlined requirements.
  • Review data specifications (requirements) and configuration files for discrepancies, and indicate configuration updates, as needed, to Solution Architects.
  • Analyze and evaluate client files for formatting errors or other issues and assess the Data Quality and Missing Data Reports to troubleshoot issues prohibiting file upload to the STS Database.
  • Key Accomplishments:.
  • Rapid turnaround of project deliverables pertaining to the new version of the Adult Cardiac Data Collection Form (DCF), decreasing the original timeline for the task by two weeks, which allowed STS to pull ahead their review process and allow the vendors time to begin their software updates well in advance of go live.
  • Assumed lead on addressing any Beta testing issues and collaborated with QA and Solution Architects during solutioning, which decreased response time and resolution of issues by 12%.
  • Developed relationships with peers and clients to facilitate process discussions, design improvement sessions, and UAT, to decrease the UAT defect rate by 15%.
Pearson Sr. Business Analyst, 07/2019 to 12/2019
Durham, NC
  • Manage UAT by creating and managing backlog of issues and requests for the product and tracking resolution.
  • Create user stories in JIRA following the Behavior-Driven Development (BDD) format and collaborate with the business stakeholders and the PM to prioritize and solution.
  • Develop a plan for internal project related content and documentation management (business rules, project plans, and process documents) to serve as a knowledge management source for the Blueprint system implementation.
  • Key Accomplishments:.
  • Led defect management and enhancement requests tracking during UAT for a diverse co-located team to ensure that major issues or requests were documented properly, groomed, and solutioned by the Solution Architect team, allowing for rapid turnaround (in most cases days instead of weeks) of defect resolution or system enhancements impacting user experience.
  • Managed the backlog to understand what features and functionality would provide the greatest benefit to users and reviewed with the project team, allowing the team to maintain a steady flow of work without disruption or delay to the agile project timelines.
IQVIA Lead Business Analyst, 11/2017 to 07/2019
Durham, NC
  • Serve as primary point of contact to provide stakeholders technical guidance on potential impacts to the project regarding organization, processes, timelines, and budget to assure seamless transition.
  • Following the SDLC process, collaborate with business stakeholders to define user stories and done criteria for functional and nonfunctional requirements (respectively) in JIRA, as well as manage the product backlog.
  • Identify regulatory requirements and their impact on timelines, business requirements, and system design.
  • Design process flows using Visio, to help define new global workflows for the ACOE team's client engagements.
  • Create wireframes for UI/UX design and collaborate with design studio to create assimilations of the system design for presentation and evaluation by key stakeholders.
  • Define UAT processes and work closely with users and the development team to review and approve UAT test cases.
  • Create and maintain business requirements specifications, system documents, and risk mitigation plans.
  • Key Accomplishments:.
  • Served as Lead Business Analyst on multiple agile projects gathering and elaborating requirements for system enhancements and process improvements, one of which helped the finance department develop a new process and system around revenue recognition and successfully implement within six months to maintain regulatory requirements.
  • Collaborated with the Infasario Analytics team to lead documenting business requirements, change requests and approval for an initiative to transition Merck's global clinical trial reporting to an IQVIA platform, thwarting a delay of two weeks allowing the team to complete the project by the March 2019 deadline.
Sapiens Business Analyst, 10/2014 to 11/2017
Cary, NC
  • Lead a team of eight BAs during a project implementation for Freddie Mac and employed a peer review process for QA and UAT testers.
  • Use BPMN to create process flows for client proposals during the RFP phase of the project and collaborate with DECISION architects to develop the RFP response and demonstration.
  • Conduct risk analysis and identified risk mitigation strategies.
  • Use Sapiens DECISION tool to create decision flows that detail the points of decision making separate from the business process.
  • Key Accomplishments:.
  • Served as team lead for UAT testing for a client program at Freddie Mac, as well as assist with contract negotiations during renewal, allowing Sapiens to retain Freddie Mac's business an additional two years beyond the original contract SOW.
  • Leveraged agile project management practices in collaboration with the technical team, QA testers, the PMO, techno-functional BAs, and the business to ensure that requirements met business expectations, as well as provided business friendly technology that resonates with the primary customer and business users, resulting in a decrease of logged defects in UAT by 70%.
  • Involved with developing customer POC demos for SOWs and RFPs requests by potential new clients seeking the DECISION Management tool for rules management, helping to secure new clients, with the potential to expand into numerous areas of their organizations, resulting in 5% increase in new business sales.
Sr. Business Process & System Analyst, 04/2009 to 10/2014
Red Hat, Inc – Raleigh, NC
  • Partner with peer BAs to implement Agile processes in the Salesforce space.
  • Requirements elicitation and prioritization following agile processes and following the directives of the governance board.
  • Collaborate with the development team to create wireframes and complete configuration updates to Salesforce.
  • Maintain and update system documentation and business case documentation and sign-off.
  • Assist with Oracle upgrade program focusing on change management and impact analysis on integrated systems, as well as data integrity.
  • Served as lead BA for a team of three BAs and Architects during the facilities management system RFP and implementation, which included identifying mobile options (i.e., tablets) for managing space configuration ad mobile management of shipping and receiving.
  • Use Visio to create process diagrams for the ITIL team's new change management process and assist with the requirements elicitation and tracking for the ServiceNow implementation.
  • Key Accomplishments:.
  • Worked with finance, operations, and sales business units to analyze and document current processes and systems and bring industry best practices and agile project management techniques to process improvement through technology (e.g., Salesforce.com, ServiceNow), resulting in a 30% increase in productivity in financial reporting and sales development.
  • Worked with business leaders, developers, and vendors through the RFP process to analyze new systems, document and communicate requirements, and facilitate implementation of new systems and functionality, reducing defects in cloud-based project implementations by 10%.
  • Collaborated with peers and the PMO to implement agile project management processes for the Salesforce.com workstream, which allowed the team to streamline the process of project implementation, decreasing release times by two weeks.
Training & Business Development Specialist, 09/2008 to 01/2009
Optimal Technologies, Inc – Raleigh, NC
Program & Sales Development Manager, 03/2006 to 06/2008
Sales Prospecting Solutions, Inc – Raleigh, NC
Inside Sales Coordinator, 06/2003 to 10/2008
GE Mortgage Insurance/Genworth Financial, Inc – Raleigh, NC
Sales Associate, 10/2002 to 06/2003
GE Plastics Americas – Huntersville, NC
Interests
Motivational writer and speaker evangelizing total wellness and self-development with emphasis on building self-image through improvement of one's positive mental attitude (PMA). Enjoy learning new concepts and tools that create efficiencies in work, as well as relish sports, reading, traveling and movies (especially superhero movies).
Skills
  • Sales Tracking Systems: Salesforce.com
  • Microsoft Windows Applications: Word, Excel, PowerPoint, Access, Publisher, Visio, Outlook, and Project
  • Open Source Applications: Google Drive, Jive (Mojo), and Open Office
  • Agile Planning Tools: Rally, ServiceNow, JIRA, and VersionOne
  • BBusiness Rules Management: Sapiens DECISION,
  • Go live, streamline, ad, Agile, Architect, BA, Blueprint, budget, Business Analyst, business case, business process, change management, com, content, contract negotiations, client, clients, Data Collection, Database, decision making, documentation, facilities management, features, finance, financial reporting, functional, UX, ITIL, knowledge management, team lead, Mac, Mac's, managing, Access, Excel, Office, Outlook, PowerPoint, Publisher, Microsoft Windows, Word, Oracle, peer review, Design process, Process Design, processes, process improvement, Project Management, project plans, proposals, Quality, QA, receiving, reporting, revenue recognition, RFP, risk analysis, Sales, sales development, SDLC, shipping, Six Sigma, stories, system design, system documentation, troubleshoot, upgrade, validation, Visio
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    Resume Overview

    Companies Worked For:

    • Red Hat, Inc
    • Optimal Technologies, Inc
    • GE Mortgage Insurance/Genworth Financial, Inc
    • Sales Prospecting Solutions, Inc
    • GE Plastics Americas
    • IQVIA

    School Attended

    • Capella University
    • University of Phoenix
    • Case Western Reserve University

    Job Titles Held:

    • Pearson Sr. Business Analyst
    • IQVIA Lead Business Analyst
    • Sapiens Business Analyst
    • Sr. Business Process & System Analyst
    • Training & Business Development Specialist
    • Inside Sales Coordinator
    • Program & Sales Development Manager
    • Sales Associate
    • Sr. Business Analyst

    Degrees

    • Career Professional Tutor for Educational Enterprises, 2007 Certified BPMN Process Design, 2014 Project Management Institute Member, 2008 Certified Business Rules Management Solution DECISION : 2018
      Doctor of Philosophy : Organization and Management, Project Management , 11/2013
      Master of Business Administration : 08/2007
      Certified Green Belt in Six Sigma Quality : 2003
      Bachelor of Science : Business Management, Organizational Behavior , 05/2002

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