Sales Tracking Systems: Salesforce.comMicrosoft Windows Applications: Word, Excel, PowerPoint, Access, Publisher, Visio, Outlook, and ProjectOpen Source Applications: Google Drive, Jive (Mojo), and Open OfficeAgile Planning Tools: Rally, ServiceNow, JIRA, and VersionOneBBusiness Rules Management: Sapiens DECISION,Go live, streamline, ad, Agile, Architect, BA, Blueprint, budget, Business Analyst, business case, business process, change management, com, content, contract negotiations, client, clients, Data Collection, Database, decision making, documentation, facilities management, features, finance, financial reporting, functional, UX, ITIL, knowledge management, team lead, Mac, Mac's, managing, Access, Excel, Office, Outlook, PowerPoint, Publisher, Microsoft Windows, Word, Oracle, peer review, Design process, Process Design, processes, process improvement, Project Management, project plans, proposals, Quality, QA, receiving, reporting, revenue recognition, RFP, risk analysis, Sales, sales development, SDLC, shipping, Six Sigma, stories, system design, system documentation, troubleshoot, upgrade, validation, Visio