Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Skills
Contract writing
Loan writing
Security standards
Estimations strength
Training and coaching
Store audits
Merchandise appraisals
Item pricing
Inventory coordination
Team member motivation
Opening and closing procedures
Staff training and motivation
Effective customer upselling
Food safety and sanitation
Merchandising proficiency
Education and Training
Clarksdale High SchoolClarksdale, MSExpected in 05/2014 ā āHigh School Diploma: - GPA:
Mississippi Delta Community CollegeMoorhead, MSExpected in ā ā:Physical Education - GPA:
Experience
Sands Of Kahana - Pawnbroker Lahaina, HI, 10/2019 - 01/2021
Verified identification, wrote out paperwork and documented transactions in computer system.
Appraised items, including jewelry, firearms and etc. to determine product value and authenticity.
Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
Evaluated customer merchandise to make purchasing decisions for store.
Set terms for loans and collateral, including rate, fee and expiration date.
Valued items according to current market conditions and negotiated with customers regarding prices.
Researched electronics and other items online to identify market value.
Recommended store merchandise to fit customers' unique shopping needs and budgets.
Priced, tagged and resold items not retrieved by owners within specified timeframes.
Created eye-catching window displays to draw customers into store.
Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
Explained store policies and procedures to customers and responded to questions about loan terms.
Arranged items for sale in display cases and on racks to achieve profit objectives.
Evaluated item quality and value to determine correct offer amounts.
Checked identification for every individual bringing in merchandise and verified against police stolen item database.
Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Leveraged ERP software to coordinate and enhance inventory delivery.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Coached and developed store associates through formal and informal interactions.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Cargo Largo - Cashier Team Lead Kansas City, MO, 06/2015 - 12/2017
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Learned roles of other departments to provide coverage and keep store operational.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues with cash registers, card scanners and printers.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Greeted customers promptly and responded to questions.
Built and maintained productive relationships with employees.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
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