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Pawnbroker Resume Example

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PAWNBROKER
Professional Summary
Work History
Cash America Pawn - PawnbrokerForest Park, Georgia01/2020 - 06/2020
  • Assessed value of and electronic merchandise, tested functionality of electronic items and set up loans and layaways.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Managed database of loan information and customer contact details in store, maintaining accuracy and using data to improve loan processes.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Organized store shelves to display most attractive inventory.
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or [Type] issues.
  • Processed new inventory to ready for stocking on sales floor.
  • Cleaned and dusted merchandise in store and rotated window displays on weekly basis.
Interstate Van Lines - Inventory SpecialistMobile Position, Mobile Position05/2008 - 09/2019
  • Worked with numerous supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed customer complaints and requests by resolution or escalation.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Ensured that all projects were delivered under-budget and on-time.
  • Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Verified contents of inventory loads against shipping papers.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Performed data entry and completed proper paperwork.
  • Safely and securely loaded items to prevent damage during transport.
  • Supervised and trained new staff in performing census.
  • Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Accurately recorded discrepancies of damaged parcels.
  • Maintained and organized inventory receipts and efficiently processed changes to reduce process lags.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Applebee's - Head Server and Assistant ManagerAlbermerle, NC04/2001 - 09/2007
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Skills
  • Customer service
  • Team management
  • Business operations
  • Problem resolution
  • MS Office
  • Communications
  • Organization
  • Project organization
  • Team building
  • Supervision
  • Relationship development
  • Operational improvement
Education
09/1996Monroe CollegeThe Bronx, NYGED
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Resume Overview

Companies Worked For:

  • Cash America Pawn
  • Interstate Van Lines
  • Applebee's

School Attended

  • Monroe College

Job Titles Held:

  • Pawnbroker
  • Inventory Specialist
  • Head Server and Assistant Manager

Degrees

  • GED

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