pawnbroker resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Customer service
  • Team management
  • Business operations
  • Problem resolution
  • MS Office
  • Communications
  • Organization
  • Project organization
  • Team building
  • Supervision
  • Relationship development
  • Operational improvement
Monroe College The Bronx, NY Expected in 09/1996 GED : - GPA :
Work History
Sands Of Kahana - Pawnbroker
Cedar City, UT, 01/2020 - 06/2020
  • Assessed value of and electronic merchandise, tested functionality of electronic items and set up loans and layaways.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Managed database of loan information and customer contact details in store, maintaining accuracy and using data to improve loan processes.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Organized store shelves to display most attractive inventory.
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or [Type] issues.
  • Processed new inventory to ready for stocking on sales floor.
  • Cleaned and dusted merchandise in store and rotated window displays on weekly basis.
Aaa Northern California, Nevada And Utah Insurance Exchange - Inventory Specialist
Henderson, NV, 05/2008 - 09/2019
  • Worked with numerous supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed customer complaints and requests by resolution or escalation.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Ensured that all projects were delivered under-budget and on-time.
  • Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Verified contents of inventory loads against shipping papers.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Performed data entry and completed proper paperwork.
  • Safely and securely loaded items to prevent damage during transport.
  • Supervised and trained new staff in performing census.
  • Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Accurately recorded discrepancies of damaged parcels.
  • Maintained and organized inventory receipts and efficiently processed changes to reduce process lags.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Applebee's - Head Server and Assistant Manager
City, STATE, 04/2001 - 09/2007
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

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Resume Overview

School Attended

  • Monroe College

Job Titles Held:

  • Pawnbroker
  • Inventory Specialist
  • Head Server and Assistant Manager


  • GED

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