Patient Service Formula Manager Resume Example Self Employed

PATIENT SERVICE FORMULA MANAGER

Summary

Hardworking team leader offering 20 years of food service experience. Dedicated to food safety and top-notch customer service.

Proficient in keeping employees on task, maintaining food safety and meeting productivity goals in fast-paced hospital environments. Organized, hardworking and diligent food service professional motivated to exceed objectives.

Skills

Portioning
Staff leadership
Quality assurance policies
Employee development
Buffet setup and takedown
Food safety understanding
Opening and closing procedures

Communications
Team management
Supervision
MS Office
Team building
Customer service
Planning and coordination

Experience

Self EmployedMay 2013 to CurrentSusie's Cleaning Services
Pittsburgh, PA

Stayed abreast of all federal regulations to ensure compliance of organization's processes.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Selected and developed 5 members of my staff to execute daily operations.
Interviewed, trained, and supervised up to 5 employees, including 1 supervisor, to achieve sales goals.
Reconciled daily sales and financial transaction reports and prepared bank deposits.
Developed business and marketing plans and prepared monthly financial reports.
Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
Assessed all aspects of business operations to implement realistic annual budget.
Assessed, optimized and elevated operations to target current and expected demands.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.

Morrison HealthcareAugust 2017 to November 2020Food Service Supervisor
Pittsburgh, PA

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Performed continuous evaluations of employee performance and service levels.
Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.

NanMar Building ServicesFebruary 2010 to August 2014EVS Lead
Pittsburgh, PA

Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Established and implemented new procedures for standard maintenance scheduling.
Delegated daily tasks to employees to manage resources and meet deadlines.
Managed team of employees, daily progress reports and overall project planning.
Provided insight and information to management regarding onsite improvement project specifications.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Implemented improved training procedures to better develop new personnel.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.

Complied with company protocols by maintaining sales floor and back stock inventory levels.
Trained, disciplined and motivated staff to give all residents and guests top-notch service.
Instructed and administered facility menu and policy exam to new employees.
Established healthful and therapeutic meal plans and menus for individuals with health conditions.
Evaluated food production to check whether food was being made, portioned and handled correctly.
Educated new employees on proper facility procedures and policies, following all FDA/HD policies.
Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
Completed multiple duties by handling 200 transactions, maintaining cleanliness and displaying exceptional customer service.
Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Supervised staff preparing and serving 300+ meals per day.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Coordinated between patients and healthcare professionals to meet patient needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.

Education and Training

Langley High School June 2002High School DiplomaPittsburgh, PA

Resume Overview

Companies Worked For:

Self Employed
Morrison Healthcare
NanMar Building Services

School Attended

Langley High School

Job Titles Held:

Susie's Cleaning Services
Food Service Supervisor
EVS Lead

Degrees

High School Diploma

Patient Service Formula Manager Resume Example

Resume Score: 80%

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