Paratrooper Resume Example
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PARATROOPER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths.
Accomplished [MI systems Maintainer/Integrator] with over [6] years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in [Comptia Network Plus] and [Comptia Security Plus]. Committed to providing efficient, high-quality support.
Skills
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Experience
Desktop Support Technician Tier II08/2021 to CurrentStrata-G SolutionsHuntsville , AL
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Tracked hardware assets, ordering equipment to maintain accessible inventory.
- Provided software support and general technical solutions for operational, database and security requirements in applications.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
Paratrooper10/2015 to CurrentSpireonDallas , TX
- Improved operations by working with team members and customers to find workable solutions.
MIlitary Intelligence Systems Maintainer/Integration Engineer09/2014 to CurrentU.S ArmyCity , STATE
- Devised microsystem solutions using digital, RF and analog technologies.
- Coordinated and supported experimental testing for design development.
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
- Maintained over $[Amount] in equipment with no loss by using [Area of expertise] and [Skill].
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Performed [Task] and [Task] in close quarters combat in simulation and live-fire exercises, earning [Award] for outstanding performance.
- Aided in troubleshooting by conducting root cause analysis of problems identified during engineering unit testing.
- Supported project managers with development of technical approaches to design to achieve requirements.
- Oversaw network administration, system access and vulnerability assessment to protect secured data.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Researched and administered system patch updates to maintain security and performance thresholds.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Troubleshot problems related to [Type] network infrastructure and performance.
- Maintained software implementations to meet regulatory and organizational guidelines.
- Collaborated with [Job title] to support and maintain network components, monitor system traffic and manage connectivity services.
- Provided on-site services, installed new systems and escalated customer complaints.
- Oversaw the repair and maintenance of more than [Number] machinery and equipment to maintain fleet operations.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Information Technology Specialist09/2014 to CurrentU.S ArmyCity , STATE
- Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
- Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations.
- Managed IT setup and service requests for hardware, [Software] and [Software] for local and remote users.
- Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Systems Engineer08/2014 to CurrentU.S ArmyCity , STATE
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Developed and tested installation of company-wide servers for printing, file storage and applications.
- Built and oversaw network infrastructure comprised of various virtual products.
- Planned, implemented and integrated updated system-oriented projects.
Education and Training
High School Diploma06/2014C.D. Hylton High SchoolCity, State
Some College (No Degree): Computer And Information SciencesCochise CollegeCity, State
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Resume Overview
School Attended
- C.D. Hylton High School
- Cochise College
Job Titles Held:
- Desktop Support Technician Tier II
- Paratrooper
- MIlitary Intelligence Systems Maintainer/Integration Engineer
- Information Technology Specialist
- Systems Engineer
Degrees
- High School Diploma 06/2014
Some College (No Degree) : Computer And Information Sciences
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