Qualified Sleep Coach offering a record of successful job performance, proven problem solving ability, and experience developing and implementing innovative solutions. Also, well versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
I have continued to strengthen my role within the Patient Adherence Management Center.
Currently managing 5 different PAMS programs, including 4 with Home Delivery Remote Setup.
Increased knowledge of pap therapy including the different devices and masks available to patients. Increased knowledge of all new compliance requirements and mask available to patient.
Train new employees including travel to new RICO location in Denver, Colorado
Work closely with upper management to identify new solutions
08/2012 to 08/2013
Temporary Employee with Philips RespironicsAdecco, Inc － Pittsburgh, PennsylvaniaBegan as a resupply team member - placed orders for pap therapy based on patient's insurance requirements. In January 2013, starting working on new compliance project. As a sleep coach, coached patients towards compliance per insurance guidelines. Continued education on current pap therapy products and services through provided training programs.
06/2009 to 06/2012
Assistant Branch ManagerCitizen Bank － West Mifflin, PennsylvaniaAdhered to all federal and state compliance guidelines for retail and business banking. Educated customers on the variety of loan products and available credit options. Exceeded quarterly sales goals.
05/2007 to 06/2009
SalespersonSheetz － Belle Vernon, Pennsylvania
06/2002 to 10/2006
Customer ServiceKrispy Kreme － West Mifflin, Pennsylvania
Business ManagementUniversity of Pittsburgh － Greensburg, Pennsylvania