Detail-oriented Professional with 17 years of high-quality technical service experience in a large corporate and production environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional service as Tier 3 IT Support Technician and/or Tier 3 Process Associate.
Working with shifting priorities
Managing multiple projects simultaneously
Strong communication skills
Carryout every task asked of me to best of my ability
Desktop and laptop repair
Internal components installation
IT security best practices
Software libraries maintenance
Internet setup and repair
Mobile data devices installation
Routing protocols knowledge
File transfers expert
Web application implementation
Pack Flow AFE2, 02/2017
to Current Amazon SAT2 – San Marcos,
Trained in Pack, Rebin, Induct and ICQA count.
Beginning training in new Problem Solve.
Can perform all at Team Goal or higher.
Member of the 1200 Club in Induct.
Completed Career Skills Fundamentals of Leadership Class.
Current and future goals are to have an amazing career with Amazon and become Full Stack Developer and AI application developer to work in these areas with programs like Alexa and future programs.
Onsite Computer Technician, 11/2016
to Current Geeks on Site – San Antonio,
Mobile computer service technician for residential and commercial.
Service area includes San Antonio to San Marcos Texas.
Currently work part time on days off from Amazon.
IT Manager, Leather Dept Manager, 04/2001
to 10/2016 Auto Trim Restyling Saint Louis – Saint Louis,
Implemented and administered advanced Microsoft technologies.
Made recommendations and developed technical design for new application features.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Evaluated and conducted technical and functional research and analysis.
Prepared detailed technical design specifications for programs.
Applied performance tuning techniques.
Collaborated with other offices and territories to plan and implement new technology.
Delivered on-site IT and AV technical support for 34 staff.
Wrote and implemented scripts to enhance user experience and integrated scripts with the CMS.
Designed and wrote script for scheduling and employee flag sheet application components.
Implemented innovative systems for data collection, storage and management of customer orders.
Accurately read, understood, and carried out written instructions.
Communicated operational issues and changes to supervisor on regular basis.
Followed company procedures to maintain work environment in a neat and orderly condition.
Technical Help Desk
Technical Experience Total
Strong Collaborative Skills
Installed software and operating systems on 30 company computers.
Built and repaired staff workstation computers.
Set up staff workstations with PCs, Macs, phones, laptops and tablets.
Set up and maintained company web server using Windows Server.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Specialized in repairing, designing and reinstalling automotive leather interiors.
Managed automotive interior technicians in daily duties.
Maintained communications with customers concerning scheduling, design and repair work issues.
to 03/2001 Classic Soft Trim – Earth City,