Over 24 years of experience in the medical field as a skilled professional administrator. Highly experienced in a vast array of administrative and personnel management services. Numerous years of training and operational management experience. Skilled in public speaking and written communication. Strong commitment; dedicated to the overall success of the organization's mission and vision. Exceptional interpersonal skills. Maintains a Government Secret Clearance.
Customer relations specialist
Multi-unit operations management
Quality assurance and control
08/2015 to Current
Operations Manager Health Systems SpecialistOperations Manager for Womens and Child Health Womack Army Medical Center － Ft Bragg, NC
Works directly for the Chief of Maternal Child Heath (MCH) serving as a Program Administrator, principal advisor, and liaison for all MCH programs within the Womack Army Medical Center (WAMC) catchment area.
Serves as the conduit for information to/from Office of the Surgeon General (OTSG) and Northern Regional Medical Command (NRMC) for the command.
Maintains an open line of communication with OTSG/NRMC and WAMC command leadership teams.
Analyzes and interprets department level data in support of short, mid, and long range goals associated with the allocation of fiscal, personnel, equipment, and space resources.
Schedules and conducts meetings with the Department of Business Office and other departments to ensure initiatives are in support of organizational goals and objectives.
Provides administrative support to the MCH Director in order to support the day-to-day activities of the MCH Program.
Develops resource projections, prepares budgets, and recommends resources based on thorough knowledge of policies, costs, and operating procedures.
Disseminates information regarding training from the Civilian Personnel Advisory Center (CPAC).
Works closely with CPAC ensuring all vacant positions are announced and filled in a timely manner.
Assists with the submission and tracking of all appraisals and awards for MCH employees.
Performed schedule template analysis for all sections identifying areas for improvement to increase direct patient care hours.
Recommended and implemented changes in the management of patient appointments, decreasing MTF cancellations monthly and improving access to care.
Developed an automated system for tracking provider productivity goals and performance.
Knowledge in clinical practice has improved the overall productivity and revenue for the organization.
Serves as Coach for the largest Maternal and Child Unit Practice Council assisting in developing courses of actions to address processes and internal issues.
Provides guidance to all healthcare professionals and paraprofessionals on performance, coding, templates, and practice standards.
03/2010 to 07/2014
Chief Resilience TrainerUS Army Womack Army Medical Center － Fort Bragg, NC
Brigade Master Resilience Trainer for over 4000 personnel.
02/2009 to 02/2010
Chief advisor for Nursing PracticeWomack Army Medical Center － Ft Bragg, NC
Served as the Chief Medical NCO and Senior Enlisted advisor to the Department of Nursing supporting the Fort Bragg Community; responsible for the planning, coordinating, and synchronizing the Army Medical Action Plan and the establishment of the newly remodeled pediatric and mother baby floors which resulted in the improved outpatient and inpatient care for our Soldiers, their families and our beneficiaries; responsible for the accountability of 418 personnel; provided direct leadership and mentorship to over 284 enlisted and commissioned personnel and all Enlisted Leaders throughout the facility; ensured the medical readiness of all Soldiers through coordinating relevant medical training with XVIII Airborne Corps assets.
Oversaw and was responsible for the exceptional Family member Program (EFMP) which resulted in outstanding care for our beneficiaries.
Ensured compliance with the Joint Commission Accreditation of Hospital Organization standards which resulted in accreditation for the Medical Center.
Successfully managed and executed the medical readiness program for the departments ensuring over 90 % compliance.
Provided medical expertise and advice on numerous assignments and oversaw contracts to completion.
Took initiative to decrease patient dissatisfaction, increased total capacity while decreasing wait times and effectively managing personnel to result in much improved satisfaction rates.
Developed and implemented a NCO Middle Management Course to develop and train mid-level staff to become more effective supervisors.
Prepared information papers and briefed numerous dignitaries to include Congressmen, Senators, General Officers and other visitors, on capabilities, services, supplies, and equipment (medical and non-medical).
Active member of the Medical Center Executive Committee making decisions on hiring of personnel, logistics management, space utilization, budget, establishment of financial priorities and allocation of available funds accordingly.
As member of the Strategic Planning Team developed annual short and long range plans for the institution to improve access to care, quality of care, manage resources, and provider productivity.
Assigned personnel throughout the departments always taking into consideration availability of personnel, workload requirements, clinical staffing and ratios of military, civilian and contractors.
Reviewed and investigated staff and patients grievances recommending and implementing appropriate corrective actions.
07/2006 to 01/2009
US Army RecruiterUS Army － Cleveland, OHAchieved Master Recruiter status.
02/2005 to 07/2006
Wardmaster Labor and DeliveryGeneral Leonard Wood Community Hospital － Fort Leonard Wood, MO
02/2004 to 01/2005
Wardmaster31 Combat Support Hospital － Baghdad, Iraq
Served as the Senior Advisor to the Chief Nurse for inpatient services, responsible for the accountability, personnel management, housing and training of over 130 medical personnel and 250 patients.
Advised the Chief and staff on policies, procedures and programs pertaining to enlisted Soldiers; maintained the health, welfare, training, and discipline of all Soldiers; provided mentorship and career counseling.
Consistently utilized the Army's Preliminary loss reports to inform Soldiers of numerous risk and prevention factors, both on and off duty.
Planned, coordinated and synchronized operational support requirements/requests, special project tasks and other assignments within the war Region.
Personally reviewed all performance records, enhancing personnel awareness of individual strengths and weaknesses, and identifying areas to improve leadership training.
Developed and implemented a junior enlisted development program for junior Soldiers to provide them knowledge, training and development of leaderships skills.
09/2002 to 11/2004
WardmasterLeonard Wood Community Hospital － Fort Leonard Wood, MO
Managed a 124 bed Surgical, Pediatrics, Neuroscience Nursing Section with 175 employees; managed and coordinated 24 hour staffing for 8 inpatient units; maintained a $2 million dollar contracting budget; oversaw the accountability and maintenance of equipment and supplies valued at $10 million.
Developed, coordinated, conducted and evaluated all training programs in the section.
Approved all Process Actions Teams as a member of the Medical Center Performance Improvement Council.
Knowledgeable in technical mission, responsibility and operations of all medical functional activities within the Medical Center.
Directed implementation of new policies and procedures while performing Quality Assurance inspections.
VOLUNTARY Volunteered as an assistant coach and coach for the community recreation department for numerous athletic teams.
Participated in numerous events supporting local and national charities.
06/2000 to 08/2002
Clinic NCOIC and Platoon SergeantUS Army 168TH Medical Battalion － Pusan, South Korea
Responsible for the command and control, personnel administration, discipline, health, morale and welfare, training, physical readiness and family support for 37 officers and enlisted personnel; enforced policies and procedures to enhance Company and Brigade mission accomplishment and patient care simultaneously; managed 35 Soldiers on a daily basis to ensure cohesive and efficient operations.
Acted as guest speaker, subject matter expert, and facilitator for numerous training course graduations and non-commissioned officer training.
Provided direct oversight and consultation for unit readiness training; ensured the combat readiness of medical providers.
Maintained active involvement in all Family Support Group functions and the Better Opportunity for Single Soldiers program.
Organized and supervised numerous military functions to include: NCO Inductions, Dining-In and Dining-Outs Functions, Children Holiday Celebrations, and Soldier and NCO of the Year Competition/Ceremonies.
Bachelor of Science: Health SciencesTrident University International － Cypress, CA
PsychologyMaster Resilience Training Course － Philadelphia, PA