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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary
Possesses exceptional planning, communication, organizational and presentation capabilities. Leading with a hands-on approach, providing improved solutions for increasing efficiencies and accountability. A self-motivated professional focused on the execution and deployment of services driven by a comprehensive background with 12+ years in healthcare sales, project management, new hire training, and help desk management.  
Skills
  • Team player
  • Advanced MS Office
  • Hardware deployments
  • Asset management
  • Detail-oriented
  • Operations and IT acumen
  • Budget focused
  • Healthcare business acumen
  • Champions new efficiencies
  • Exceeds expectations
  • Thrives in fast paced environment
  • Optimal time management skills
  • Self-directed planning and execution
  • Excellent analysis and perception
  • Broad functional skill set
  • Cloud user management
  • Healthcare Sales experience
Work History
Operations ManagerApr 2015 - Current
Cipher Pharmaceuticals US LLC - Nasdaq CPHRCharleston, SC
  • Execution of $1M IT/Operations department budget
  • Configuration, training, deployment, and asset management of corporate hardware
  • Revised IT Compliance policies with HR department's input and controls
  • Fortified IT safeguards across enterprise devices
  • Championed the development and implementation of a requisition request workflow resulting in 85% reduction in errors vs former process
  • Provided IT insight and device procurement in developing risk and benefit assessments for a customer relation management tool
  • Directed IT vendor services to improve and develop solutions for changing business requirements
  • Executed the commercial planning and build of the 11,000sqft headquarters
  • Streamlined field sales requests resulting in drastically improved accountability and accuracy for each request
  • Sourced a document versioning control system resulting in the promotional review of documents being conducted virtually to fit busy travel agendas among executives
  • Manages help-desk support for 26 internal staff and executive management

Marketing Operations & AnalyticsApr 2011 - Apr 2015
Innocutis Holdings, LLCCharleston, SC
  • Developed sales performance reports using market data and internally developed metrics
  • Developed and maintained weekly & monthly customized graphical sales reports to executive team
  • Performed monthly recon of $1.2M Marketing budget with Marketing VP
  • Developed, configured and trained 15 sales and management users for the first mobile device deployment using iPad and electronic sales aids
  • Revised SOPs to continually improved efficiencies for best practices
  • Lead promotional review committee (PRC) document version control protocol
  • Oversaw the monthly execution of field sales sample allocations with 3PL vendor to budget
  • Deployed efficient mobile friendly tools improving ease of use among sales department teams
  • Oversaw help-desk support to sales team for all software and hardware
  • Continually improved iPad functionality training aids to sales team
  • Developed and enforced IT Policy with HR requirements
  • Lead project manager overseeing brand launch timelines for new products going to market

Brand ManagerAug 2004 - Apr 2011
JSJ PharmaceuticalsCharleston, SC
  • Promotion to brand manager of 4 brands reporting direct to executive team
  • Developed marketing promotional messaging and collateral
  • Planned and executed annual trade show events
  • Launched5 line extension SKU's to market
  • 2005 Q2 National Sales Leader for anti-fungal brand
  • 2005 Q3 National Sales Leader for cosmeceutical SKU
  • Engaged physicians and staff in clinical selling techniques to increase market share within Dermatology specialty
  • Successfully promoted 4 brands with 8 SKU's to Dermatologists and Podiatrists
  • Promoted to mentor program for new representative onboarding

Additional Professional Experience

GlaxoSmithKline: Quality Assurance Technician - May 2004 - August 2004

Johnson & Johnson - McNeil Pharmaceuticals: Research & Development Internship - June 2003 - Jan 2004

Education
Bachelor of Science: Biology / Business Administration12/16/2003
Pennsylvania State UniversityUniversity Park, PA

  • Student Athlete - Baseball
  • Completed Biology Major within 4yr Goal
  • Business Law coursework
  • Coursework in Accounting
  • Recipient of Deans List Award in Academic Achievement
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Resume Overview

Companies Worked For:

  • Cipher Pharmaceuticals US LLC - Nasdaq CPHR
  • Innocutis Holdings, LLC
  • JSJ Pharmaceuticals

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Operations Manager
  • Marketing Operations & Analytics
  • Brand Manager

Degrees

  • Bachelor of Science : Biology / Business Administration 12/16/2003

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