To obtain a position where I can use my leadership and customer service skills within a team environment. 4 Years experience working in the franchise industry Excellent customer service skills Experience with point of sale technical support Edible University/Manager certified ServSafe Certified
Excellent Customer Service
Strong organizational skills
Energetic work attitude
Seasoned in conflict resolution
Sharp problem solver
Training and development
Won Rookie of the Year in 2012 at Edible Arrangements International.
Operations Coordinator04/2012 to 09/2014Edible Arrangements, InternationalWallingford, CT
Oversee and build a long-term relationship with approx.
170 franchise locations throughout the US Dedicated coordinator for shipment stores (DippedFruit.com) and all corporate locations.
Work with cross-functional teams such as R&D, marketing, purchasing, training and others to launch operations programs and initiatives Provide guidance and training to Franchisees regarding operational updates, marketing initiatives, reviewing P&L statements, and guest experience.
Oversee all help desk activities including fielding incoming calls, responding to help desk tickets, and support emails from Franchisees.
Work closely with Ecommerce and Netsolace to suggest improvements, brainstorm new ideas, and resolve POS and web issues.
Provide training on point-of-sale software, internal software, EA policies, and in-store experiences to our department and EA new hires.
Travel and manage corporate franchise locations during peak holidays.
General Manager09/2014 to CurrentEdible ArrangementsSun City Center, MA
Support Auditor/Support Technician03/2012 to 05/2013Netsolace, IncSun City Center, CT
Supervisor: Jason Maroon (508)982-6000 Coordinated with Edible Arrangements franchisees and Franchise Business Leaders to audit new store openings for completeness prior to store opening.
Performed projects assigned from the Support Manager and Director of Operations.
Coordinated Edible Arrangements software and hardware upgrade with franchisees.
Performed Tier 1 Technical Support duties when needed.
Supported Edible Arrangements and Salad Creation franchisees by answering support inquiries by phone and live chat.
Performed basic troubleshooting of hardware/software issues.
Managed acceleration of advanced support issues to Senior Support Technicians.
Configured and ship computers for new Edible Arrangements franchise store openings and store upgrades.
Coordinated Edible Arrangements computer equipment installation with third party service companies.
Managed equipment ordering and parts on hand inventory.
Store Manager11/2010 to 03/2012Edible ArrangementsNorth Fort Myers, FL
Effectively lead a team to achieve and exceed sales and profitability goals.
Lead the execution of exceptional operational practices while striving to exceed sales and service goals and objectives.
Contributed to the overall operational effectiveness of the store, including proper cash handling procedures, following all food and safety procedures and compliance with all policies.
Recruited, hired, lead and developed a team of highly competent fruit experts in order to create a culture of energy, enthusiasm, achievement, professionalism and fun.
Provided training, coaching and development for fruit experts to lead your team in overall sales achievement while providing an outstanding customer experience and maintaining profitability goals.
Ensured store has adequate shift coverage all times, while adhering to scheduling and labor guidelines.
Clearly and concisely communicated current performance levels and expectations to employees.
Identified key processes improvements to support revenue growth and exceptional customer experience.
Regulated and ordered inventory in a timely and cost effective manner Successfully problem solve customer issues with strong decision making skills.
Maintained a marketing plan that supports EA corporate initiatives and established a local marketing plan that is pertinent to your market.
Ensured local community involvement to establish Edible Arrangements in your market, supported community initiatives and developed awareness of Edible Arrangements products.
Demonstrated high standards of professionalism and integrity by consistently adhering to company's policies at all times, serving as an example of effective leadership.
Server/Cook05/2008 to 03/2010Freedom PlazaSun City Center, FL
Prepare meals for residents and assist with FOH when short staffed
Ensure resident satisfaction
Assist in bussing and resetting tables.
Manage and stock inventory in multiple buildings
Ensure that quality standards and service are being delivered
Perform hostess duties when needed.
High School Diploma2009Dr. Earl J Lennard High SchoolRuskin, FL