Online Chat Representative Resume Example Teletech

ONLINE CHAT REPRESENTATIVE

Career Overview

Enthusiastic customer service representative with in-depth knowledge of sales, account management, technical support and training.

My objective at this time would be to find a career in which I can show my skills and provide excellent customer service. My history as an Online Chat Representative and Voice Agent give me the knowledge and understanding needed to excel in the customer service industry. I strive to make sure that all customer needs are taken care of and resolved within the first interaction.

Core Strengths

Customer Service
Sharp problem solver
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Creative Problem Solving
Writing
Microsoft Office
Grammar
Internet Research

Active listening skills
Strong organizational skills
Seasoned in conflict resolution
Adaptive team player
Telecommunication skills
Chat Support
Documentation
Email
Quality Assurance

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

Online Chat RepresentativeOct 2014 to Current
TeleTech － Jonesboro, AR

Maintain customer satisfaction by providing quality service to members regarding their billing and subscription accounts.
Managed billing, refunds, sales and orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Resolved product/policy issues and shared benefits of new technology.
Guaranteed positive customer experiences and resolved all customer complaints.
Regularly sought opportunities to up sell and add on additional merchandise.

FreelancerAug 2012 to Current
HubPages － Jonesboro, AR

I achieved the award "HubNugget of the Month" for having a successful hub within one of my first months working with this company.
With HubPages I am able to write articles on a wide range of topics of things I am familiar with.

Sales AssociateJun 2013 to May 2014
Belk － Westminster, MD

Responsibilities included: Cash Register duties, Inventory, stocking, returns, exchanges, and more.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Excelled in exceeding daily credit card application goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.

Customer Service RepresentativeAug 2010 to Dec 2010
StarTek Inc － Jonesboro, AR

I solved customer issues and complaints about their AT&T phone service and devices.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Generated leads for new sales through telephone and email contact with customers.
Maintained knowledge of policies regarding payments, returns and billing.

Cashier - Sales AssociateOct 2009 to Aug 2010
Dollar General － Jonesboro, AR

I maintained good customer service skills while completing general customer purchases.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.

Student LibrarianJan 2006 to Jan 2009
Highland High School

As a student Librarian I volunteered in the Library every day for 2 hours.
I assisted the Librarian in checking books out to students and teachers.
I took Inventory, mended books, put labels on the books, laminated soft covers, and much more.

Volunteer Pet CareJul 2008 to Jul 2008
Volunteer － Hardy, AR

I volunteered to care for friends and families pets during the summer.
I maintained pet hygiene and proper diet.

Educational Background

High School DiplomaMay 2009Highland High school － Highland, AR, United statesGPA: I graduated in the top third of my class GPA: 3.4

I graduated in the top third of my class.

GPA: 3.4

I took some advanced classes such as Pre-AP Biology. I also took part in the school choir for 5 years and was a student librarian for 4 years.

Interests

Animals, Gaming, Customer Service, Computers, art work, leadership.

Personal Information

Place of Birth: Jonesboro, Arkansas
Date of Birth: March 9th, 1991
Present Resident in Jonesboro, Arkansas
Sex: Female
Status: Single, no children
Hobbies: Technology, Gaming and writing

Additional Information

I enjoy helping customers and I pick up on new things quickly. I work very well by myself and have strong work ethics.

Skills

Customer Service

Technology

Quality Assurance

Resume Overview

Companies Worked For:

TeleTech
HubPages
Belk
StarTek Inc
Dollar General
Highland High School
Volunteer

School Attended

Highland High school

Job Titles Held:

Online Chat Representative
Freelancer
Sales Associate
Customer Service Representative
Cashier - Sales Associate
Student Librarian
Volunteer Pet Care

Degrees

High School Diploma May 2009

Online Chat Representative Resume Example

Resume Score: 70%

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