SEARCH

Online Chat Representative Resume Example

Resume Score: 70%

Love this resume? Build Your Own Now
ONLINE CHAT REPRESENTATIVE
Career Overview

Enthusiastic customer service representative with in-depth knowledge of sales, account management, technical support and training. 


My objective at this time would be to find a career in which I can show my skills and provide excellent customer service. My history as an Online Chat Representative and Voice Agent give me the knowledge and understanding needed to excel in the customer service industry. I strive to make sure that all customer needs are taken care of and resolved within the first interaction.

Core Strengths
  • Customer Service
  • Sharp problem solver
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Creative Problem Solving
  • Writing
  • Microsoft Office
  • Grammar
  • Internet Research
  • Active listening skills
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Adaptive team player
  • Telecommunication skills
  • Chat Support
  • Documentation
  • Email
  • Quality Assurance
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
Online Chat Representative Oct 2014 to Current
 TeleTech － Jonesboro, AR
  • Maintain customer satisfaction by providing quality service to members regarding their billing and subscription accounts.
  • Managed billing, refunds, sales and orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Resolved product/policy issues and shared benefits of new technology.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Regularly sought opportunities to up sell and add on additional merchandise.
Freelancer Aug 2012 to Current
 HubPages － Jonesboro, AR
  • I achieved the award "HubNugget of the Month" for having a successful hub within one of my first months working with this company.
  • With HubPages I am able to write articles on a wide range of topics of things I am familiar with.
Sales Associate Jun 2013 to May 2014
 Belk － Westminster, MD
  • Responsibilities included: Cash Register duties, Inventory, stocking, returns, exchanges, and more.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Excelled in exceeding daily credit card application goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
Customer Service Representative Aug 2010 to Dec 2010
 StarTek Inc － Jonesboro, AR
  • I solved customer issues and complaints about their AT&T phone service and devices.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Generated leads for new sales through telephone and email contact with customers.
  • Maintained knowledge of policies regarding payments, returns and billing.
Cashier - Sales Associate Oct 2009 to Aug 2010
 Dollar General － Jonesboro, AR
  • I maintained good customer service skills while completing general customer purchases.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Resolved product issues and shared benefits of new technology.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
Student Librarian Jan 2006 to Jan 2009
 Highland High School
  • As a student Librarian I volunteered in the Library every day for 2 hours.
  • I assisted the Librarian in checking books out to students and teachers.
  • I took Inventory, mended books, put labels on the books, laminated soft covers, and much more.
Volunteer Pet Care Jul 2008 to Jul 2008
 Volunteer － Hardy, AR
  • I volunteered to care for friends and families pets during the summer.
  • I maintained pet hygiene and proper diet.
Educational Background
High School Diploma May 2009 Highland High school － Highland, AR, United states GPA: I graduated in the top third of my class GPA: 3.4

I graduated in the top third of my class.

GPA: 3.4

I took some advanced classes such as Pre-AP Biology. I also took part in the school choir for 5 years and was a student librarian for 4 years.
Interests

Animals, Gaming, Customer Service, Computers, art work, leadership.

Personal Information
  • Place of Birth: Jonesboro, Arkansas
  • Date of Birth: March 9th, 1991
  • Present Resident in Jonesboro, Arkansas
  • Sex: Female
  • Status: Single, no children
  • Hobbies: Technology, Gaming and writing
Additional Information
  • I enjoy helping customers and I pick up on new things quickly. I work very well by myself and have strong work ethics.
Skills

Customer Service

Technology

Quality Assurance

Build Your Own Now

Resume Overview

Companies Worked For:

  • TeleTech
  • HubPages
  • Belk
  • StarTek Inc
  • Dollar General
  • Highland High School
  • Volunteer

School Attended

  • Highland High school

Job Titles Held:

  • Online Chat Representative
  • Freelancer
  • Sales Associate
  • Customer Service Representative
  • Cashier - Sales Associate
  • Student Librarian
  • Volunteer Pet Care

Degrees

  • High School Diploma May 2009

Advertisement

Similar Resumes

View All

Customer Service Chat Representative (Directv)

Convergy's Corporation

Maple Hill, North Carolina

Posted 1770 days ago