Versatile Supervisor trained in Customer Service who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of computers programs and an unsurpassed worth ethic. Operations Manager who excels in training others and adapting to different work environments . Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth.
Training and developmentInvoice processing
Multi-line phone proficiency
Certified in 10-key
Microsoft Office proficiency
Excellent communication skills
Strong problem solver
Strong interpersonal skills
OMSUps － Shrewsbury, MaAssisted with payroll preparation and entered data into cumulative payroll document. Optimized the overall customer experience through listening to the customer and understand the concern from their point of view. Mentored, coached and trained 3
team members. Assisted many individuals with everyday work functions,
showed them new things that would help make them more efficient at their
job and job functions. I have worked on solo projects or with a
10/2012 to 01/2014
Cast MemberDisney Store － Marlborough, MaHelped customers select products that best fit their personal needs. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Replenished floor stock and processed shipments to ensure product availability for customers.
01/2007 to 10/2009
Odc/ClerkUPS － Shrewsbury, Ma
Processed an average of over 200 invoices per month for a large-scale organization. Processed paperwork on shipments going overseas, keyed entered all the information into the data entry system.Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information.
09/2004 to 05/2007
PageWhitinsville Social Library － Whitinsville, MaI would organize the books, assist the patrons or my co-workers with the computers. Sorted through paperwork. Re-shelved books to maintain a neat and tidy reading area. Answered patrons' questions at the circulation desk. Enforced circulation policies and procedures.
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Delivered packages on my own time when a customer could not make it to pick up the delivery or was missing the driver and needed medication.
High School Diploma: General Northbridge High School － Whitinsville, MA, United States