Demonstrate ability to confidently lead diverse teams in all aspects of managerial objectives and project management goals with exceptional results. Experienced, in sales & development, problem-solving, planning, organizing and leadership skills. Known as a diligent, persistent, and ethical worker with ability to interact with clients, executives, and team members. Expert in utilizing resources to create and enhance business strategies, marketing tools, innovative products and services in a motivating environment with the intent to reach company's goals.
Achieve operational objectives by contributing information and recommendations to strategic planning and reviewing; preparing and completing action plans, enhancing productivity, quality, and improved customer-service standards, resolving problems, determining system improvements and implementing changes Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations, monitoring, appraising, and reviewing job contributions Maintain office services by organizing operational procedures; preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions Enforce policies by measuring results against standards and making necessary adjustments Keep upper management informed by reviewing and analyzing special reports; summarizing information and identifying new trends, including sales and development.
Commerce Bank & Trust Company Brighton , MA Personal Banker / Senior Teller
Continuously reached monthly revenue goals set forth by the company's business developer by selling various investment products Developed new sales strategies to reach a broader market to increase branch sales Managed and coached the teller team to become knowledgeable advocates of bank products to enhance the customer experience Analyzed transactions and protect against fraudulent activity by endorsing check verification processes Oriented, trained and supported New Account Representatives and keep staff informed of changes in operational policies and procedures Conducted daily vault audits and monthly teller audits, maintained efficiency logs, and submitted detailed reports to corporate headquarters Adhered to company's policies to secure the customer's personal information Balanced and troubleshoot Automatic Transaction Machines Facilitated safety drills regarding branch security and potential safety issues.
Formed and managed a leadership team to support the Smoke-Free Development Project Contributed ideas and recommendations to assist with customer case management and customer relocation services Prepared and completed action plans by maintaining aggressive quality, productivity and customer-service standards and anticipated system improvement needs Managed vendors and responsible for the organization and upkeep of office supplies Managed incoming and outgoing calls while recording accurate messages Assisted senior recruiting staff with career fairs and recruiting events Coordinated, scheduled and arranged business meetings, including social events Reduced overhead by taking on more responsibility with creative and administrative projects Organized strategy, vision & mission planning to target a greater market Developed monthly newsletters for the community.
Maximus Boston , MA
Administration/Clerical, Customer Service Functioned as a front-line contact for all actual or potential health insurance members Responded accurately to provider calls related to member eligibility, managed care status, prior authorization, and transportation and pharmacy guidelines and procedures.
Provided members with all current manage care options available within the assigned network or managed care providers, using knowledge gained through training and other sources.
Performed all data entry functions to reflect member or provider activities/transactions.
Conducted all interactions with members and providers in a discrete, courteous and professional manner Accomplishments Successfully lead and manage a team of the Boston Church of Christ Financial Committee to plan, set goals, and manage contributions for the church Successfully directed a SmokeFree campaign for Housing Opportunities Unlimited and Boston Housing Authority.
The campaign gained recognition and was awarded by Thomas M.
Menino, former Boston Mayor.
Cambridge College Cambridge Boston , Massachusetts Bachelor of Science : Management Studies Management Studies
Associate : Project Management Project Management
administrative, Clerical, coaching, counseling, customer-service, Customer Service, data entry, designing, English, filing, Financial, forth, human resource, insurance, leadership, market, meetings, Microsoft Office, office, network, newsletters, developer, organizing, payroll, policies, Presenting, Problem Solving, processes, quality, recording, recruiting, safety, selling, sales, Sales & Development, sales and development, scheduling, Spanish, strategy, Strategic Planning, Team Player, Time Management, transportation, troubleshoot, vision,