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Office Manager/Business Support Officer Resume Example

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OFFICE MANAGER/BUSINESS SUPPORT OFFICER
Summary

Self-motivated individual with strong communication and problem-solving skills. Works effectively with teams, as well as independently, in fast-paced environments. Creative and highly dedicated professional with strong track record of top performance in every area of employment.

Highlights
  • Exceptional customer service
  • Strong sense of work ethics
  • Excellent communication , interpersonal and problem solving skills
  • Highly Organized
  • Strong Analytical and Influencing Skills
  • MS Office Proficient
  • Adaptable
  • Multi-tasking skills
  • Results Oriented
Experience
Office Manager/Business Support Officer
March 2006 to October 2012CIBC FirstCaribbean International Bank － St. Vincent, Caribbean

Managed all matters regarding Human Resources and Public Relations in country/branch:-

  • Managed Reward and Recognition Program in country.
  • Managed recruitment of non-senior management staff including scheduling and interviewing candidates, performing background and reference checks and verifying education credentials.
  • Coordinated new employee orientation and ensured completion of new hires paperwork.
  • Explained human resource policies and procedures to employees and provide guidance to Department Managers on HR matters.
  • Worked on workers' compensation claims and benefits.
  • Managed over 50-60 personnel files according to policy and country laws and regulations.
  • Assisted customer service with calls regarding all HR inquiries.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Prepared job postings for all jobs
  • Completed all work with above 98% rate of accuracy.
  • Drafted employee announcements and email communications.
  • Ensured compliance and consistency of company policies, procedures and best practices.
  • Managed Payroll administration for all staff.
  • Coordinated all Marketing events and Public Relations matters in country, as directed by Marketing and Public Relations department at regional Bank's head office
January 1999 to March 2006CIBC FirstCaribbean International Bank － St. Vincent, Caribbean

Career advancement/role progression:

Administration Officer 

Sales Support Officer, Loans Department 

Administrative Assistant 

Branch Ambassador 

Operations Clerk, Foreign Exchange Department 

Receptionist/Typist 

Core Accomplishments

Human Resources Achievements 

  • Five-time quarterly award holder of Bank's "Star Player" and "Team Champion" awards.
  • Awarded Bank's annual regional top performance "Player of the Series" award for 'single-handedly resolving HR issues.' Award issued to top ten (10) employees among 3,300 employees in seventeen (17) Caribbean territories in which CIBC FirstCaribbean operates. Award selected by special regional committee from eligible nominated candidates with above-expectations performance review rating.
  • Managed Bank's new Human Resource Information System and successfully facilitated smooth transition to new system.
  • Maintained good relationship with all members of staff and assisted in improving staff morale by re-establishing and leading Social Activities Committee; planning numerous camaraderie-building activities.
  • Creatively implemented new ideas for improvement of human resources practices and cost cutting measures in branch.

Public Relations Achievements 

  • Effectively coordinated all of Bank's annual Public Relations programs for seven consecutive years including flagship regional "Unsung Heroes" program and attended all radio and television interviews on Bank's behalf.
  • Recognized by Bank's regional organizers, as well as externally selected regional judging committee, for consistently submitting exceptionally prepared biographies of Local Unsung Heroes, which resulted in St. Vincent's heroes being named regional heroes on 7 of 9 occasions of participation.

Other Career Achievements 

  • Selected to be Leader/"FirstClass Champion" of Bank's major regional Helpful Partner Transformation Process geared towards improving customer service. Attended training in Miami, Florida along with other FirstClass Champions in region and effectively managed program in country; making presentations to staff, facilitating all staff training, and responding to all queries regarding same.
  • Voluntarily and consistently prepared articles to Bank's regional Caribbean Pride magazine regarding events and key accomplishments in country, and recognized by Regional Communications Department by being selected to interview member of Senior Leadership Team for placement in Caribbean Pride magazine.
  • Selected as winner of regional 10th anniversary competition open to employees of CIBC FirstCaribbean Banks within 17 territories by writing poem that creatively and accurately demonstrated Bank's values, mission and vision. In addition to receiving prize, poem posted in Bank's regional magazine and on Bank's internal website.
Education
Associate of Science : Business AdministrationBurlington County College － New Jersey, USA
  • Graduated Cum Laude
  • Member of Phi Theta Kappa Society
  • Certificate of Academic Merit - Deans List
CIBC FirstCaribbean University － St. Vincent, Caribbean

Training:

  • Coaching for Results
  • Performance Management
  • Employee Relations
  • Optimizing Recruitment and Selection Process
Commitments and Leadership Roles

Voluntary member of all committees established at CIBC FirstCaribbean International Bank (2006-2012) including:

  • Health and Safety Committee
  • Consultative Committee (Union matters)
  • Social Activities Committee (as Leader)
  • Local Pro-Performer Committee ( as Coordinator)
Affiliations

Former member of Lions Club South, St. Vincent, affiliate of Lions Club International service organization

  • Served as 1st and 2nd Year Director for 2 years.
  • Assisted in planning fund-raising events
  • Further developed leadership and networking skills
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Resume Overview

Companies Worked For:

  • CIBC FirstCaribbean International Bank

School Attended

  • Burlington County College
  • CIBC FirstCaribbean University

Job Titles Held:

  • Office Manager/Business Support Officer

Degrees

  • Associate of Science : Business Administration

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