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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications
  • COMPUTER SKILLS:
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Fidelity's FBSI Back Office System (Trading Platform)
  • National Financial's online Streetscape (Trading Platform)
  • QuickBooks
  • Fishbowl
Professional Experience
01/2014 to Current
Office Manager Constant Contact, Inc. Gainesville, FL,
  • Manage all aspects of the trade show sales process across the United States. - Duties range from initial registration to the event to the efficient delivery of the final product to the end user. - Use my vast knowledge of the product line to ensure the proper sales materials and products are on hand at all shows. - Act as a liaison between the tradeshows, the customers and the sales force through email and direct phone contact.
  • Manage all levels Inside Sales activities. - These activities include: developing pricing models, delivery systems, as well as incoming sales calls. - Use CRM data base system to coordinate all sales leads and contacts generated from tradeshows. - Act as a liaison between the shows, the customers and the sales force through email and direct phone contact. - Use my critical thinking skills to review all new vendor communications to assist in obtaining the most effective shelf space in store locations.
  • Provide all customers with proper product specifications, sizing and weighing of delivery containers ensuring that product is delivered in the most cost efficient manner.
  • Use fishbowl software to input customer data and product codes to track shipments to provide end user support and follow-up.
  • Follow-up directly with customers to ensure their ultimate satisfaction with the product and the entire sales process.
  • Use of QuickBooks to assist the accountant with accounts receivable, accounts payable, invoicing, banking, reconciliation, payroll and reporting.
  • Provide logistics support utilizing FedEx and other LTL carriers.
2009 to 09/2013
Manager Department Of The Navy Coronado, CA,
  • Managed a diverse staff of twenty-two
  • Dealt with a multitude of human resource issues, as well as, handled the efficient scheduling of many employees on multiple shifts in a fast pace full service restaurant environment.
  • Excelled in every position of the restaurant operation including: state certified food preparation and expedition, bartending and waitressing.
  • Instructed staff in proper techniques of all areas of operations; insured diners were provided highest level of service.
  • Interacted with patrons on a daily basis and dealt with any type of client complaints to ensure the highest level dining experience.
  • Managed inventory level so that the restaurant was properly supplied with sufficient food and beverages to meet all customer needs and limiting waste to enhance profitability.
  • Responsible for implementing secure open, closing and cash management procedures.
02/2008 to 2009
Customer Service Representative - Medical Supplies United Seating & Mobility Norcross, GA,
  • Responsible for managing 500+ patients, satisfying medical needs on a multitude of levels.
  • Proficient use of a multi-line phone system to deal directly with patients.
  • Completed new patient orders ensuring all of the correct information is received for proper processing.
  • Reviewed insurance benefits and processed authorizations.
  • Placed reorders for patients as well as office supplies.
07/2006 to 02/2008
Bickford Senior Living Fort Dodge, IA,
  • 350 registered representatives across the United states with all areas of client relationship building and retention
  • Opened and completed multiple types of customer accounts daily, working with representatives in the field to ensure ultimate client satisfaction.
  • Processed and deposited check and security deposits for multiple types of accounts.
  • Trained new staff on proper policies and procedures.
  • Acted as a liaison between the representative and national Financial Services
  • Used critical thinking to handle a variety of situations that occurred during the transfer of assets process.
Education
Expected in 2000
Associate: Science and Physical Therapy
Pennsylvania State University - Sharon, PA
GPA:

Pennsylvania State University - Shenango Campus, Sharon, PA May 2000 Associate Degree in Science and Physical Therapy

Affiliations
Skills

Basis, Cash, Cash Management, Closing, Forecasting, Inventory, Operations, Scheduling, Liaison, Satisfaction, Customer Accounts, Financial Services, Of Accounts, Relationship Building, Security, Accountant, Accounts Payable, Accounts Receivable, Administrative Assistant, All Sales, Credit, CRM, Customer Relationship Management, End User Support, FedEx, Inside Sales, Invoicing, Leads, Logistics, Logistics Support, LTL, Payroll, Pricing, Pricing Models, Product Specifications, Quickbooks, Reconciliation, Sales, Sales Activities, Sales Force, Sales Leads, The Sales, Trade Show, Tradeshows, With Accounts, Benefits, Customer Service, Customer Service Representative, Multi-line, Multi-line Phone, Multi-line Phone System, Office Supplies, Phone System, Receptionist, Retail Sales, Excel, Microsoft Word, Outlook, Powerpoint, Trading, Word, Associate, Therapy

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Resume Overview

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Office Manager
  • Manager
  • Customer Service Representative - Medical Supplies

Degrees

  • Associate

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