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OA II Resume Example

Resume Score: 90%

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OA II
Summary
I am a professional, friendly and dedicated individual who has the drive to succeed in any environment. I have extensive public relations experience along with computer and dispatch experience as well as several years of law enforcement administrative and field support experience. I grew up in a family of military and public safety officials so I understand the requirements and dedication needed in working for the public good.
Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Self-starter
  • Insurance eligibility verifications
  • Time management
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Mail management
Experience
Riverside County Adult Protective Services/ In Home Supportive ServicesRiverside, CAOA II09/2013 to 03/2014
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Received and distributed faxes and mail in a timely manner.
  • Managed daily office operations and maintenance of equipment.
OA-II Riverside County Community Health AgencyRiverside, CAReceptionist12/2012 to 05/2013
  • I was the First point of contact for clients and caregivers.
  • Assisted in setting appointments for clients with their social workers, responsible for finding available resources for clients and assisting caregivers with their timecards and attending orientation classes in order to be qualified as Riverside County caregivers.
  • I was also responsible for answering calls and finding resources for callers or clients that were in need of Adult Protective Services reporting.
  • In addition, I also was in a supportive role for social workers and eligibility workers in order to meet the needs of clients.
  • Coordinate with the public in scheduling doctor, dental and retinal examination appointments for the ten county family care centers throughout the county using the latest in county computer scheduling technology.
  • Position requires nearly constant telephone interaction with the public to meet their medical needs while maintaining patient confidentiality in all matters.
Chief Protective ServicesRiverside, CAReceptionist/Dispatcher09/2008 to 05/2011
  • Radio Dispatcher and public contact coordinator In the fast paced environment of a private guard and security patrol firm I maintained constant radio contact with patrol personnel and fixed guard posts ensuring their safety and accountability while securing and maintaining the property and contract needs of our clients.
  • Additionally, all customer contact with our firm came initially though me and was added, along with all radio reports to the daily contact logs I was required to maintain.
UtiliquestRiverside, CA.Dispatcher10/2007 to 05/2008
  • Responsible for dispatching utility crews to assignments throughout southern California while keeping track of their locations in order to expedite their movements to incoming calls from clients such as Time Warner, Southern California Edison and Verizon.
  • My timely coordination of these crews was through the use of multi-phone line systems, Nextel radio networks and computer tracking software.
Riverside County Sheriffs DepartmentRiverside, CASheriff's Correction Assistant12/2001 to 06/2004
  • After an extensive background check I was employed by the Sheriffs Department and subsequently worked in two different county jails.
  • Duties included but were not limited to booking inmates, setting and receiving bail and managing court files for inmates.
  • My ability to apply extensive attention to detail was critical in this face paced and detail oriented working environment helping to keep the public safe.
  • I also employed my excellent public relations skills to handle high volumes of public inquiry calls from other law enforcement agencies, attorneys and inmates families.
Riverside Community College District Police DepartmentRiverside, CATraffic Officer12/1999 to 12/2001
  • Primary duties included vehicle patrol of all college parking facilities to ensure compliance with college parking regulations.
  • I issued citations for any violations noted.
  • Additional responsibilities included on-site support for sworn officers in field situations for administrative and logistical requirements, barrier control and crowd control when necessary.
Education
Certificate:Dental Assisting2006Everest College, Everett, WA., USAGPA: Dean's List Award Graduate

Dean's List Award Graduate

Cerificate:Internship2006University Of Washington, Seattle, WA, USAGPA: GPA: 3.5

Completed 8 week Internship Program

Work History
Riverside County Adult Protective Services/In Home Supportive ServicesHemet, CAOffice Assistant II09/2013 to 03/2014
Riverside County Community Health AgencyRiverside, CAOffice Assistant II12/2012 to 05/2013
Chief Protective ServicesCorona, CAReceptionist/Dispatcher09/2008 to 05/2011
UtiliquestRiverside, CADispatcher10/2007 to 05/2008
Riverside County Sheriffs DeptRiverside, CASheriff's Corrections Assistant12/2001 to 06/2004
Riverside Community College District Police DistrictRiverside, CATraffic Officer12/1999 to 12/2001
Skills
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Account Management
  • Client Relations
  • Microsoft Proficiency
  • Creative Problem Solving
  • Time Management
  • Organizational Skills
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Resume Overview

Companies Worked For:

  • Riverside County Adult Protective Services/ In Home Supportive Services
  • OA-II Riverside County Community Health Agency
  • Chief Protective Services
  • Utiliquest
  • Riverside County Sheriffs Department
  • Riverside Community College District Police Department
  • Riverside County Adult Protective Services/In Home Supportive Services
  • Riverside County Community Health Agency
  • Riverside County Sheriffs Dept
  • Riverside Community College District Police District

School Attended

  • Everest College
  • University Of Washington

Job Titles Held:

  • OA II
  • Receptionist
  • Receptionist/Dispatcher
  • Dispatcher
  • Sheriff's Correction Assistant
  • Traffic Officer
  • Office Assistant II
  • Office Assistant II
  • Sheriff's Corrections Assistant

Degrees

  • Certificate : Dental Assisting 2006
    Cerificate : Internship 2006

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