Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Websites, Portfolios, Profiles
  • www.linkedin.com/in/Jessica-Claire-a8073631
Professional Summary
Customer service professional seeking a Customer Service Representative role. Patient and empathetic with extensive background in conflict resolution and customer care.  Self-motivated with exceptional communication and computer capabilities.
Skills
  • 10 years of experience providing customer support in busy health care and retail environments as well as the wedding industry
  • An unwavering commitment to customer service
  • Exceptional communication skills
  • Creative problem solver
  • Strong client relations
  • Listen attentively

  • Use tact and diplomacy to find common ground and achieve win-win outcomes
  • Ability to build productive relationships, resolve complex issues and win customer loyalty
  • Quick learner
  • MS Windows proficient 
  • Multi-line phone talent
Work History
05/2013 to Current
Non-Denominational Wedding Officiant Five Star Quality Care, Inc. Lincoln, NE,
  • Non-denominational Wedding Officiant.
  • Create and perform non-denominational ceremonies for marriages, births, memorials and other life events.
  • Provide custom wedding ceremonies centered around individual and specific desires.
  • Meet with couples and clients providing a non-obligation consultation and engage in ceremony planning.
  • Politely assist customers in person and via telephone.
  • Provide an elevated customer experience to generate a loyal clientèle.




11/2012 to 04/2013
Engagement Director (Director of Activities) Amita Health Lynnville, IN,
  • Managed the Therapeutic Recreation for a 167 bed Personal Care Home including a 45 bed Secured Dementia Care Unit.
  • Supervised 2 Activity Assistants.
  • Developed and implemented the Activity program for the seniors living at Arbor Terrace.
  • Participated in daily interdisciplinary meetings including stand-up, department head and care coordination meetings.
  • Managed activity budget as well as hiring entertainment and scheduling volunteers (pastoral, pet therapy, music therapy, etc.).
  • Provided orientation for all new staff members.
  • Politely assisted customers in person and via telephone.
  • Assisted customers with inquiries and requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as one of the main liaisons between customers, management and sales team.



2008 to 09/2009
Resident Services Director Cliveden Convalescent Center - New Courtland Elder Services City, STATE,
  • Managed the Social Services, Behavioral Health, Therapeutic Recreation and Pastoral Care Departments for a 180 bed skilled long term care facility and rehabilitation center.
  • Supervised Master's Level Directors including social workers and behavioral health therapists.
  • Facilitated monthly Behavioral Safety Trainings for all employees at facility.
  • Assisted Social Workers and Behavioral Health Therapists with progress notes and care planning.
  • Acted as Admissions Director in his absence providing assessments, interfacing with hospitals and processing new Admissions.
  • Led Stand Up, Clinical and Round the Clock meetings in the absence of Administrator.
  • Managed Social Services yearly budget of $45, 000.
  • Generated requisitions and purchase orders as needed to purchase eyeglasses, dentures and personal clothing items for residents.
  • Answered daily calls and addressed customer inquiries, solving problems and providing information about services.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.


07/2005 to 04/2007
Director of Activities Town And Country Manor Health Care Center City, STATE,
  • Coordinated a comprehensive activities program for a 95 bed skilled long term care facility and rehabilitation center.
  • Supervised Activity Assistants to conduct activities for residents seven days a week.
  • Administered Mini Mental Exam to seniors with cognitive impairment including Alzheimer's and Dementia.
  • Conducted initial assessments and documented in residents' charts including progress notes and MDS.
  • Facilitated monthly Family Support Groups and led sensory stimulation groups for cognitively impaired residents.
  • Led monthly Resident Council Meetings with Ombudsman in attendance to provide a forum for residents to share ideas.
  • Provided in-services on Alzheimer's, Dementia and Sensory Activities for nursing staff, activity staff and nursing students.
  • Managed Activity Budget, purchased and maintained Activity Supplies.
  • Participated as a member of an Interdisciplinary Health Care Team actively engaging in daily and monthly meetings including Quality Assurance, Stand-Up, Care Plan, Rehabilitation and Safety Meetings.

01/2005 to 07/2005
Reminiscence Coordinator (Director of Dementia Program) Sunrise Senior Living Of Studio City City, STATE,
  • Managed and directed a secured Assisted Living Program for seniors with Alzheimer's and Dementia.
  • Designed and facilitated the Alzheimer's and Dementia Program.        
  • Hired, supervised, and managed eleven C.N.A.s and Care Givers.
  • Responsible for recruiting, supervising, and coaching team members and volunteers.
  • Provided ongoing Alzheimer's and Dementia Trainings to all internal team members and other Sunrise communities.
  • Maintained resident files, progress notes, and monitored the Daily Communication Log.
  • Answered daily calls and addressed customer inquiries, solving problems and providing information about our services and programs.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Restocked inventory every month and reviewed budget to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.


Education
Expected in
Master of Arts: Drama Therapy
New York University - New York, NY
GPA:
Drama Therapy
Expected in
Bachelor of Science: Theater
State University of New York - New Paltz, NY
GPA:
Theater

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Resume Overview

School Attended

  • New York University
  • State University of New York

Job Titles Held:

  • Non-Denominational Wedding Officiant
  • Engagement Director (Director of Activities)
  • Resident Services Director
  • Director of Activities
  • Reminiscence Coordinator (Director of Dementia Program)

Degrees

  • Master of Arts
  • Bachelor of Science

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