No Title resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
General Office Functions
Filing
Organizational skills
Professional demeanor
Microsoft Office
Detail-oriented
Project Management
Flexible & Adaptable
Good telephone etiquette
Cultural awareness
Good listening skills
Compassion
Work History
No Title, 09/2018 - Current Hy-Vee – Kirksville, MO,
Provided information about current and future events at facility.
Received and processed stock into inventory management system.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Developed and maintained courteous and effective working relationships.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked closely with owner to maintain optimum levels of communication to effectively and efficiently complete projects.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Trained junior staff on department procedures.
Proved successful working within tight deadlines and fast-paced atmosphere.
Kept register accurate through correct billing, payment processing and cash management practices.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Checked identification for minimum age for sale of alcoholic beverages.
Used slow periods to restock supplies, ice, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Cultivated warm relationships with regular customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and Claireing methods.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
No Title, 08/2015 - 02/2016 Hawkins Ridge Lodge – City, STATE,
Responded to internal and external requests for information.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Created plans and communicated deadlines to ensure projects were completed on time.
Used coordination and planning skills to achieve results according to schedule.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager, 03/2013 - 10/2015 Food Giant – City, STATE,
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Oversaw and improved deliveries through proactive coordination of daily operations.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Reviewed inventory levels on a biweekly basis and placed orders for products and merchandise for restocking purposes.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Submitted reports to senior management to aid in business decision-making and planning.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Kept orderly and accurate accounting records by monitoring sales documentation.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Marked-down clearance items and relocated merchandise to proper store areas.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Planned team-building exercises to increase employee performance and job satisfaction.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate Of Applied Science: Medical Radiologic Technology, Expected in 08/2001 - George C Wallace Community College - Dothan - Dothan, AL GPA:
Member of the Diplomat organization to represent the campus
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