Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft Office suite, including: Word, Excel, Access and PowerPoint with 6 years of expertise in related roles. Proficient in Microsoft Office suite, including: Word, Excel, Access and PowerPoint with 6 years of expertise in related roles. Personable and professional communicator experienced at utilizing a second language of Spanish.

  • Effective problem solving /documentation skills
  • Expertise using Microsoft Office Suite
  • Interviewing with emphasis on privacy/confidentiality
  • Experienced with 2nd language: Spanish
  • Professional telephone demeanor
  • Efficient customer service expert
Work History
06/2019 to Current Night Auditor Celebration Hotel Ltd | Orlando, FL,
  • Night auditing duties, daily room occupancy, hotel revenue
  • Daily computer backups, virus checks./program updates
  • Customer accounts updates
  • Approximately 35 guests per shift
  • Telephone, email, in-person inquiries
06/2019 to 07/2019 Flooring Scheduling Specialist Willdan | Pelham, NY,
  • Detailed flooring (40)contracts accuracy. Flooring job types: Carpet, Vinyl Hardwood, Linoleum, Ceramic Tile. Back-splash
  • Installation phone support
  • Forward-thinking strategies, resolution
  • Software utilized: Surge, IMS, MS-Excel
02/2018 to 02/2019 Administrative/Research Assistant Hillyard | Columbus, OH,

Assignment #1: National Litigation Law Group

Assignment #2: Bock & Clark Zoning

  • Clerical support
  • Data entry, legal documents, tracking client file system
  • Jurisdictional research, FOIA requests
  • Coaching
  • Recorded maintenance
  • Programs Utilized: TPC, Adobe, MS Outlook, Word, Excel, Internet Explorer, Google Chrome, Bing
10/2017 to 01/2018 Field Inspector WSP Inspections | City, STATE,

Assignment #1: Houston-Beaumont, Texas

Assignment #2: Rio Grande, Puerto Rico

  • Interview, data entry
  • Field inspection customer service in high-stress environments
  • Scheduling interviews, inspections for federal disaster relief applicants
  • Disaster Briefing/Debriefing, Inspection Review
  • Expense reports and logged time for travel, administration and inspections
  • Trainer
  • Equipment: Government issued Samsung tablet, Samsung smart-phone, Laser tape measure, Measuring wheel
  • Programs utilized: ACE4, Inspector Depot, ADP online, MS Excel, Waze, Google Maps.
12/2015 to 02/2017 Customer Service Associate Alorica | City, STATE,
  • Managed customer calls effectively,complex, fast-paced,challenging call center environment
  • Mastery of customer service management systems
  • Composed detailed cases , customer resolutions
  • Referred customer grievances to designated departments
  • Defused volatile customer situations
09/2013 to 09/2014 Property Site Manager Western Property Management | City, STATE,
  • Managed residential real estate properties. Coordinated real estate activities, leasing, eligibility of prospective LIHTC tenants
  • Rent, deposit collections. Grounds, facilities ,equipment inspections
  • Ordered/directed maintenance
  • Documentation review. State, federal compliance regulations
  • Programs Utilized: MS Office, MS Outlook, QuickBooks, and Internet Explorer
Expected in Bachelor of Arts | Southeastern Oklahoma State University, Durant, OK GPA:
Expected in Associate of Science | Murray State College, Tishomingo, OK GPA:

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Resume Overview

School Attended

  • Southeastern Oklahoma State University
  • Murray State College

Job Titles Held:

  • Night Auditor
  • Flooring Scheduling Specialist
  • Administrative/Research Assistant
  • Field Inspector
  • Customer Service Associate
  • Property Site Manager


  • Bachelor of Arts
  • Associate of Science

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