Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft Office suite, including: Word, Excel, Access and PowerPoint with 6 years of expertise in related roles. Proficient in Microsoft Office suite, including: Word, Excel, Access and PowerPoint with 6 years of expertise in related roles. Personable and professional communicator experienced at utilizing a second language of Spanish.
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- Night auditing duties, daily room occupancy, hotel revenue
- Daily computer backups, virus checks./program updates
- Customer accounts updates
- Approximately 35 guests per shift
- Telephone, email, in-person inquiries
- Detailed flooring (40)contracts accuracy. Flooring job types: Carpet, Vinyl Hardwood, Linoleum, Ceramic Tile. Back-splash
- Installation phone support
- Forward-thinking strategies, resolution
- Software utilized: Surge, IMS, MS-Excel
Assignment #1: National Litigation Law Group
Assignment #2: Bock & Clark Zoning
- Clerical support
- Data entry, legal documents, tracking client file system
- Jurisdictional research, FOIA requests
- Coaching
- Recorded maintenance
- Programs Utilized: TPC, Adobe, MS Outlook, Word, Excel, Internet Explorer, Google Chrome, Bing
Assignment #1: Houston-Beaumont, Texas
Assignment #2: Rio Grande, Puerto Rico
- Interview, data entry
- Field inspection customer service in high-stress environments
- Scheduling interviews, inspections for federal disaster relief applicants
- Disaster Briefing/Debriefing, Inspection Review
- Expense reports and logged time for travel, administration and inspections
- Trainer
- Equipment: Government issued Samsung tablet, Samsung smart-phone, Laser tape measure, Measuring wheel
- Programs utilized: ACE4, Inspector Depot, ADP online, MS Excel, Waze, Google Maps.
- Managed customer calls effectively,complex, fast-paced,challenging call center environment
- Mastery of customer service management systems
- Composed detailed cases , customer resolutions
- Referred customer grievances to designated departments
- Defused volatile customer situations
- Managed residential real estate properties. Coordinated real estate activities, leasing, eligibility of prospective LIHTC tenants
- Rent, deposit collections. Grounds, facilities ,equipment inspections
- Ordered/directed maintenance
- Documentation review. State, federal compliance regulations
- Programs Utilized: MS Office, MS Outlook, QuickBooks, and Internet Explorer
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School Attended
- Southeastern Oklahoma State University
- Murray State College
Job Titles Held:
- Night Auditor
- Flooring Scheduling Specialist
- Administrative/Research Assistant
- Field Inspector
- Customer Service Associate
- Property Site Manager
Degrees
- Bachelor of Arts
- Associate of Science
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