Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success. Detailed [Job Title] with [Number] years of experience maintaining financial records and reviewing financial activity. Highly skilled at creating spreadsheets, preparing targeted reports and analyzing data. Quick and accurate to meet strict deadlines while managing multiple tasks. Capable [Job Title] proficient in [Area of expertise] and [Area of expertise]. Excellent [Skill] and [Skill] skills. Desiring to leverage experience and knowledge to take on new professional challenge. Organized hospitality professional with dynamic attitude and strong desire to serve public. Seeking role as Night Auditor in busy hotel. Alert Night Auditor with [Number] years of experience in [Area of expertise]. Expert in [Software] with extensive understanding of financial closing, reporting and analysis. Reliable and trustworthy worker with dedication to accuracy and efficiency. Goal-oriented Night Auditor and Front Desk Clerk highly effective at operating in busy environments and maintaining calm under pressure. Reliable Night Auditor with superb expertise in balancing accounts, bill paying and financial forecasting. Trained in [Software] and [Type] financial analysis with excellent mathematical skills and accuracy. Known for professionalism, resourcefulness and multitasking skills.

  • Generating reports
  • Reporting capabilities
  • Guest services
  • Tracking expenses
  • Reservations
  • Training and mentoring
  • Performing wake-up calls
  • Managing reception
  • Conflict mediation
  • Checking guests in and out
  • Posting charges
  • Monitoring revenue
  • Resolving issues
  • Payment oversight
  • Overseeing front desk
  • Light maintenance duties
Night Auditor, 07/2014 - Current
Ethan Allen Barton, VT,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Monitored reservations to track incoming parties and special events.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Posted nightly checks and vendor payments worth up to $[Amount], keeping detailed records and receipts.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Used [Software] to analyze finances and create detailed forecasts for day staff.
  • Managed [Number]+ in-person and telephone information requests and reservations each day.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Customer Service Representative, 05/2013 - 07/2014
Unitedhealth Group Avondale, AZ,

Take calls from Mexico and help cardholders rewards.

  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Sandwich Artist, 06/2009 - 05/2013
Gpm Investments Felton, DE,
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Answered guest questions, delivering most accurate and updated information available.
  • Verified orders and bagged items for easy transport.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Organized food items on serving trays and in carry-out packages.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Quickly prepared accurate orders within expected [Number]-minute timeframe.
  • Completed efficient store opening and closing procedures each day.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Informed customers of regular deals or monthly specials, upselling [Number]% of orders.
  • Assisted customers, including answering questions and preparing orders.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored and counted food stock and supplies to reorder on time.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Organized food preparation stations and replenished supplies regularly.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
QA CLERK , 06/2007 - 06/2009
FedEx City, STATE,




Education and Training
High School Diploma: , Expected in 05/2007
Mccluer High School - Florissant, MO

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Resume Overview

School Attended

  • Mccluer High School

Job Titles Held:

  • Night Auditor
  • Customer Service Representative
  • Sandwich Artist


  • High School Diploma

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