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Night Auditor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.

Skills
  • Tracking expenses
  • Clerical duties
  • Reporting capabilities
  • Generating reports
  • Posting charges
  • Conflict resolution
  • Guest services
  • Balancing accounts
  • Training and mentoring
  • Conflict/issue documentation
  • Checking guests in and out
  • Reservations
  • Performing wake-up calls
Experience
10/2008 to 05/2020 Night Auditor Al Copeland Investments | Jefferson, LA,
  • Completed daily computer backups.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Ran end-of-day computer functions and closed out reports, submitting details to Hotel Controller to for review.
  • Followed facility security protocols.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Assisted guests in locating amenities such as gift shop, restaurants, fitness center, pool and spa.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assisted hotel guests with check in and out procedures courteously.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Ran daily reports to check data and address variances.
  • Processed end-of-day paperwork verifying deposits and rectifying discrepancies.
  • Documented wake-up requests and set up automatic calls in system.
  • Calculated and verified all figures, calculations and documents.
  • Reported on room information and accounted for any variances.
  • Managed telephone information requests and reservations each day.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
06/2001 to 10/2008 Night Auditor/Manager on Duty Omni Hotels | Richmond, VA,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Completed daily computer backups.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Reported on room information and accounted for any variances.
  • Managed telephone information requests and reservations each day.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Processed end-of-day paperwork verifying deposits and rectifying discrepancies.
  • Documented wake-up requests and set up automatic calls in system.
  • Assisted hotel guests with check in and out procedures courteously.
  • Followed facility security protocols to safeguard guests and personnel.
  • Maintained well-stocked and presentable complementary beverage station.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Ran end-of-day computer functions and closed out reports, submitting details to Managers for review.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Calculated and verified all figures, calculations and documents.
06/2000 to 06/2001 Desk Clerk/Night Auditor Seaside Hotel | City, STATE,
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
06/1982 to 06/1999 Hotel Manager Thomas Nelson Hotel | City, STATE,
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Managed team of front desk agents, supervising personnel in issue resolution and process.
  • Provided end-of-month audits of the Hotel to owners as required.
  • Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
  • Processed Weekly payroll.
  • Made daily Bank deposits
  • Managed Accounts Payable and Accounts receivable.
  • Supervised Maintenance and Housekeeping Departments.
  • Responsible for all Hiring and Termination of Employees.
  • Made all Federal and Local tax deposits.
Education and Training
Expected in | Holmes Bible College, Greenville,South Carolina, GPA:
Expected in 06/1968 High School Diploma | Norview High School, Norfolk, VA GPA:
Activities and Honors

Employee Of The Year 2016 at The Wyndham Hotel Virginia Beach

Employee Of The Year 2006 Holiday Inn Portsmouth

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88Good

Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Holmes Bible College
  • Norview High School
Job Titles Held:
  • Night Auditor
  • Night Auditor/Manager on Duty
  • Desk Clerk/Night Auditor
  • Hotel Manager
Degrees
  • High School Diploma

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