I am a hard working and highly motivated team player with over 15 years' experience in customer service, including both administrative and management positions. I am familiar with many business operations procedures, and proficient with accounting, record-keeping, inventory management and computer utilization. I have excellent communication and customer service skills that allow me to solve problems more efficiently. I am also a 'self-starter' with an uncanny ability to prioritize unrelated tasks into a logical plan-of-attack!
Skills
Accounting operations
General ledger accounting
Analytical problem solving
Recordkeeping proficient
Excel spreadsheets
Microsoft Office
Professional and mature
Strong problem solver
Meticulous attention to detail
Thrives under pressure
Resourceful
Results-oriented & highly reliable
Education and Training
Southern New Hampshire UniversityManchester, NHExpected in ā āBachelor of Science:Business Administration - GPA:
Currently Attending
Penn Foster High SchoolScranton, PAExpected in ā āHigh School Diploma:General Studies - GPA:
3.7 overall GPA
Experience
Hershey Entertainment & Resorts Company - Night Auditor Hershey, PA, 04/2014 - Current
Manager on Duty, responsible for overall security of guests, property and inventory
Accountable for completed daily and overnight revenue auditing for property.
Verification of all account entries and balances, and addressing any discrepancies to ensure accuracy of information
Prepare reports to analyze performance of income generating areas, including any profit/loss areas of concern
Accurate check-ins, booking of reservations and satisfied departures of guests
Ensure guest breakfast area complies with high Marriott company standards
Responsible for addressing
the concerns and/or complaints of overnight guests
Wks Restaurant Group - Front-End Manager, Merchandiser Chula Vista, CA, 03/2012 - 03/2014
Opening
and closing of store, tasked as acting manager-on-duty when general manager not present
Training & supervision of staff, ensuring company procedures are followed
Daily store revenue audits & reports
Ordering and receiving retail merchandise
Monitoring and implementing inventory control procedures
Conducting
company recalls and processing internal returns
Setting store inventory following company 'plan-o-grams'
Inventory pricing and markdowns, organizing additional stock
Responsible for customer special orders & returns to vendors
Maintaining excellent customer service standards
Vera Bradley, Inc. - Server, Bartending Troy, MI, 06/2009 - 03/2012
Welcome and seat patrons, ensuring quality of atmosphere, facilities
and service.
Accurate & efficient order processing in a courteous and respectful manner
Ensuring orders
are prepared according to specific accommodation or request
Cleaning and resetting of tables, polishing
all silverware and glassware for display
Continued comfort & conveniences for guest needs
Ensure accurate billing procedures, including daily reconciliation of revenues.
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