LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Profile
I am a hard working and highly motivated team player with over 15 years' experience in customer service, including both administrative and management positions. I am familiar with many business operations procedures, and proficient with accounting, record-keeping, inventory management and computer utilization. I have excellent communication and customer service skills that allow me to solve problems more efficiently. I am also a 'self-starter' with an uncanny ability to prioritize unrelated tasks into a logical plan-of-attack!
Skills
  • Accounting operations
  • General ledger accounting
  • Analytical problem solving
  • Recordkeeping proficient 
  • Excel spreadsheets
  • Microsoft Office 
  • Professional and mature
  • Strong problem solver
  • Meticulous attention to detail
  • Thrives under pressure
  • Resourceful
  • Results-oriented & highly reliable 
Education and Training
Southern New Hampshire University Manchester, NH Expected in Bachelor of Science : Business Administration - GPA :
  • Currently Attending
Penn Foster High School Scranton, PA Expected in High School Diploma : General Studies - GPA :
  • 3.7 overall GPA
Experience
Hershey Entertainment & Resorts Company - Night Auditor
Hershey, PA, 04/2014 - Current
  • Manager on Duty, responsible for overall security of guests, property and inventory
  • Accountable for completed daily and overnight revenue auditing for property.
  • Verification of all account entries and balances, and addressing any discrepancies to ensure accuracy of information
  • Prepare reports to analyze performance of income generating areas, including any profit/loss areas of concern
  • Accurate check-ins, booking of reservations and satisfied departures of guests
  • Ensure guest breakfast area complies with high Marriott company standards
  • Responsible for addressing the concerns and/or complaints of overnight guests
Wks Restaurant Group - Front-End Manager, Merchandiser
Chula Vista, CA, 03/2012 - 03/2014
  • Opening and closing of store, tasked as acting manager-on-duty when general manager not present
  • Training & supervision of staff, ensuring company procedures are followed
  • Daily store revenue audits & reports
  • Ordering and receiving retail merchandise
  • Monitoring and implementing inventory control procedures
  • Conducting company recalls and processing internal returns
  • Setting store inventory following company 'plan-o-grams'
  • Inventory pricing and markdowns, organizing additional stock
  • Responsible for customer special orders & returns to vendors
  • Maintaining excellent customer service standards
Vera Bradley, Inc. - Server, Bartending
Troy, MI, 06/2009 - 03/2012
  • Welcome and seat patrons, ensuring quality of atmosphere, facilities and service.
  • Accurate & efficient order processing in a courteous and respectful manner
  • Ensuring orders are prepared according to specific accommodation or request
  • Cleaning and resetting of tables, polishing all silverware and glassware for display
  • Continued comfort & conveniences for guest needs
  • Ensure accurate billing procedures, including daily reconciliation of revenues.
LOWES HOMECENTER - Administrative Assistant: Cash Office
City, STATE, 10/2007 - 04/2009
  • Responsible for distribution, management and reconciliation of retail revenues
  • Ensuring proper paperwork and records are kept in accordance with company standards
  • Working with financial institution to keep store cash levels at minimum balances and tallying/processing daily bank deposits
  • Investigation of overages and shortages of daily cash intake and balances
  • Supervision of store front-end, and all cashier personnel procedures
CLAIRE'S BOUTIQUE - Assistant Manager
City, STATE, 05/2004 - 01/2008
  • Responsible for direct retail merchandise sales volume and goals
  • Directly supervise retail sales associates with proper training & procedures
  • Responsible for inventory management & control
  • Collection and tallying of daily revenue, proper documentation and accounting procedures
  • Responsible for opening/closing retail store
CARTERS CHILDRENSWEAR - Third Key Supervisor
City, STATE, 04/1999 - 10/2002
  • Responsible for direct retail merchandise sales volume and goals 
  • Directly supervise retail sales associates with proper training & procedures
  • Responsible for inventory management & control
  • Collection and tallying of daily revenue, proper documentation and accounting procedures
  • Responsible for opening/closing retail store
HOMEVISION VIDEO - General Store Manager
City, STATE, 03/1996 - 04/1999
  • Responsible for personnel recruiting, training and adherence to company procedures
  • Maintaining and ordering proper inventory, as well as inventory control measures
  • Responsible for overall profit & sales, store budgeting and accurate accounting records
  • Opening and closing of business, including nightly reconciliation & bank drops
Skills
Accounting, administrative duties, auditing, budgeting, business administration, communications, excellent customer service, special events planning, financial analysis, time-frame scheduling, inventory control, organizing, personnel management, adherence to policies & procedures, retail management, inventory pricing, purchasing, RMA process, quality-control, receiving, sales strategies, supervisory & managerial duties

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Penn Foster High School

Job Titles Held:

  • Night Auditor
  • Front-End Manager, Merchandiser
  • Server, Bartending
  • Administrative Assistant: Cash Office
  • Assistant Manager
  • Third Key Supervisor
  • General Store Manager

Degrees

  • Bachelor of Science
  • High School Diploma

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