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night auditor resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Skills
  • Reporting capabilities
  • Balancing accounts
  • Tracking expenses
  • Guest services
  • Generating reports
  • Clerical duties
  • Light maintenance duties
  • Checking guests in and out
  • Supply replenishment
  • Training and mentoring
  • Posting charges
  • Overseeing front desk
  • Office supervision
  • Payment oversight
  • Performing wake-up calls
  • Managing reception
  • Concierge assistance
  • Resolving issues
  • Lobby auditing
  • Monitoring revenue
  • Room inventory
  • Reservations
  • Conflict/issue documentation
  • Recording Shipments
  • Error Adjustments
  • Order Verification and Acceptance
  • Stocking and Organization
  • Time Management
  • Financial Reporting
  • Inventory Accounts Reconciliation
  • Ordering Supplies
  • Discrepancy Investigation
  • Process Implementation
  • Shortage Reports
  • Verbal and Written Communication
  • Problem-Solving
  • Digital and Physical Counts
  • Teamwork and Collaboration
  • Inventory and Data Analysis
  • Attention to Detail
  • Regulatory Compliance
  • Safety Procedures
  • Staff Training
  • Stocking and Replenishing
  • Recordkeeping and Documentation
  • PPE Compliance
  • Inventory Tracking
  • Cycle Counts
  • Audit Counts
  • Loss Prevention
  • Inventory Control
  • Customer Service
  • Order Fulfillment
  • Basic Math
  • Data Management
  • Quality Procedures
  • Reliable and Punctual
  • Item Tagging
Experience
Night Auditor, 05/2018 to 10/2018
Martin ResortsqqhrmAvila Beach, CA,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Coded invoices and other records to maintain organized and accurate records.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Created spreadsheets using Software and entered financial information daily to keep critical details well-organized and accessible to appropriate staff.
  • Processed end-of-day paperwork using Software, verifying deposits and rectifying discrepancies.
  • Managed computer + in-person and telephone information requests and reservations each day.
  • Followed facility security protocols, including parking lot patrol and hallwY checks to safeguard guests and personnel.
  • Reported on room information to manager and owner and accounted for variances.
Store Manager, 10/2012 to 07/2016
Check 'N GoEl Reno, OK,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Corrected operational issues with process improvements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer relationships and provided superior customer service to boost sales.
  • Maintained stockroom condition to preserve product quality.
  • Developed and enforced operational improvements to reduce total losses.
Shift Manager, 02/2001 to 12/2015
Conagra Brands, Inc.Quincy, MI,
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours, and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching, and assignments.
  • Managed schedules, accepted time off requests, and maintained coverage for shifts.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
Education and Training
Business Management : Hospitality, Expected in 02/2001
Penn Foster Career School - Scranton, PA
GPA:

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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Night Auditor
  • Store Manager
  • Shift Manager

Degrees

  • Business Management

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