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Network Project Manager Resume Example

Resume Score: 60%

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NETWORK PROJECT MANAGER
Executive Summary
Project Manager/Supervisor Accomplished project manager, supervisor, telecom technician, and electrician with proven record of success in applying technology to accomplish business objectives. Skilled troubleshooter; adept in system performance analysis - defining and isolating equipment problems, evaluating customers' needs and expectations, identifying and implementing solutions. Proven ability to support sales objectives by providing technical expertise. Communicate effectively with end-users at all levels of technical ability. Exceptional organizational skills, efficient in coordinating multiple simultaneous projects. Reputation for getting the job done accurately, safely, and on time. Flexible to adapt to changing business needs. Experience includes: Worked in project management/supervisory roles that have involved strategic planning, delegating tasks, coordinating projects, maintaining records for billing and payroll, ordering materials and maintaining vendor relations. Ensured all jobs were completed accurately, safely, on time and within budget. Project Management Skills Risk Assessment Scope-of-Work Documents Project Scheduling & Staffing Cost Estimating Job Bid Preparation Budget Control (Up to $100,000) Writing Specs & Documentation Customer & Vendor Relations Resource Allocation Quality Assurance Regulatory Compliance Construction/Installation Management Customer/Operator Training Start-Up Support Final Inspection & Sign-Off SELECTED ACHIEVEMENTS Consistently ranked as #1 or #2 in percent billable and customer satisfaction. Consistent lowest callback rates. Delivered percent billable and customer satisfaction ratings in the high 90s (vs. company expectations of 65% to 75%). Initiated programs to encourage collaboration between sales and technical teams. Example: Saved hundreds of thousands of dollars in estimated installation time, averted potential environmental obstacles, and preserved customer goodwill by having installation technician survey customer's site before the sale. Implemented a proactive customer follow-up program, which involved the Help Desk calling each customer after installation to survey their impression of the technician/installer's courtesy, technical knowledge, neatness of job, etc. Utilized results to identify strengths and opportunities for improvement. Compiled a database of customers and utilized slow periods to make calls to see if customers were happy with their systems and if they needed anything. Generated thousands of dollars in new business. Suggested numerous productivity improvement ideas. Example: E-mailing technicians their work orders each night for the following day to eliminate the need for a trip to the office every morning. Helped start an employee incentive program based on percent billable and customer satisfaction ratings at Sysborne. Generated thousands of dollars in additional revenue, while boosting employee morale.
Core Qualifications
  • Operations management
  • Change management
  • Supervision and training
  • Contract negotiations

 

  • Complex problem solving
  • Calm under pressure
  • Team player
  • Total quality management
Professional Experience
Network Project Manager
August 2007 to February 2013
Edgewood Universal Cabling Systems - Edgewood, KY
  • Project manager adept in all phases of telecommunication infrastructure installation.
  • Responsible for the management of up to 40 technicians on many job sites.
  • Coordination of large projects on a daily basis for customers such as: General Electric-Evendale, Hebron, & Cleveland, Northrup Gruman, Northern Kentucky University, Mazak, and many others.
  • Engineered plans for commercial and residential telecommunications systems in both new construction and existing buildings.
  • Installation and repair projects have included: aerial, underground, manholes, and conduit with splicing and cutover.
  • Re-engineered circuits and upgraded customers' telecom systems to digital and fiber optic environments.
  • Scheduled and delegated work assignments, oversaw safety and quality, troubleshot and resolved technical and customer service problems.
  • Advised customers on equipment capabilities, evaluated client's business needs and objectives.

 

Telecom Technician/Project Manager
July 2006 to August 2007
Esco Technologies - Fairfield, OH
  • Hands-on Project Manager in charge of installation and certification of audio/visual and paging systems for numerous customers in a multi-state area.
  • Responsible for the training, supervision and scheduling of several crews throughout the Cincinnati/Northern Kentucky area.
  • Installation and programming of VOIP systems.
  • Installation and programming of CCTV systems in multiple school systems throughout the tri-state area as well as health care facilities.
Telecom Technician
February 2005 to June 2006
PEQ Consulting - Beaver Creek, OH
  • Maintained communications at Fernald, a former uranium processing plant in the process of being demolished.
  • Total users: up to 3,000.
  • The 1100-acre site contained 6 telecommunication huts, numerous IDFs, 20 buildings and 75 job trailers - all of which required copper and/or fiber optic connectivity back to the mainframe.
  • Additional phone switches (one 30 miles away) were tied in to allow extension-to-extension dialing between sites with one centralized voicemail.
  • Met the challenge of keeping telecommunications up and running, as users moved from one location to the next, without changing their extension numbers.
  • Reinstalled and tested computer workstations to provide clients with network links.
Telecom Engineer/Project Manager
July 2003 to October 2004
Mason, OH
  • Installed phone and voicemail systems, Panasonic KXTD (digital and analog), DBS phone systems, and TVS voicemail systems.
  • Carried out MAC orders on multiple other systems (Definity, Mitel, Merlin Legend, NEC, etc.).
  • Tested all premise wiring.
  • Installed new systems and retrofitted existing wiring and paging systems.
  • Involved in project management, from kick-off meeting with customer to training and follow-up with end-users.
Telecom Engineer
June 2001 to July 2003
Sysborne - Mason, OH
  • Managed residential, commercial, and industrial projects involving new installations, moves, and upgrades of voice and data networks.
January 1998 to May 2001Foreman Infinet - Cincinnati, OH
  • Conducted site surveys and met with customers to determine their telecom and network needs.
  • Planned materials and estimated labor hours required.
  • Prepared estimates and price quotes.
  • Installed new systems and moved existing voice and data networks to new locations.
  • Supervised cabling crew in working off blueprints; pulling, terminating, and testing category 3, 5, 5e, and 6.
  • Aerial, direct burial and fiber optic cable.
Foreman
January 1996 to January 1998
Hebron, KY
  • Installed voice and data networks in office, industrial, and aerial applications.
  • Terminated and tested fiber optic, multipair, video, and category 3, 5 6 cabling.
  • Supervised crews of up to 10.
Education
Installing & Connectorizing LAN Cabling Systems, AMP, 3/98 IBDN-700, NORDX/CDT, 9/97 : 9/2004Structured Wiring Systems Sprint Products Group
Select One : 1999Bicsi
Affiliations

 

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Resume Overview

Companies Worked For:

  • Edgewood Universal Cabling Systems
  • Esco Technologies
  • PEQ Consulting
  • Sysborne
  • Foreman Infinet

School Attended

  • Structured Wiring Systems Sprint Products Group
  • Bicsi

Job Titles Held:

  • Network Project Manager
  • Telecom Technician/Project Manager
  • Telecom Technician
  • Telecom Engineer/Project Manager
  • Telecom Engineer
  • Foreman

Degrees

  • Installing & Connectorizing LAN Cabling Systems, AMP, 3/98 IBDN-700, NORDX/CDT, 9/97 : 9/2004
    Select One : 1999

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