Project Manager/Supervisor Accomplished project manager, supervisor, telecom technician, and electrician with proven record of success in applying technology to accomplish business objectives. Skilled troubleshooter; adept in system performance analysis - defining and isolating equipment problems, evaluating customers' needs and expectations, identifying and implementing solutions. Proven ability to support sales objectives by providing technical expertise. Communicate effectively with end-users at all levels of technical ability. Exceptional organizational skills, efficient in coordinating multiple simultaneous projects. Reputation for getting the job done accurately, safely, and on time. Flexible to adapt to changing business needs. Experience includes: Worked in project management/supervisory roles that have involved strategic planning, delegating tasks, coordinating projects, maintaining records for billing and payroll, ordering materials and maintaining vendor relations. Ensured all jobs were completed accurately, safely, on time and within budget. Project Management Skills Risk Assessment Scope-of-Work Documents Project Scheduling & Staffing Cost Estimating Job Bid Preparation Budget Control (Up to $100,000) Writing Specs & Documentation Customer & Vendor Relations Resource Allocation Quality Assurance Regulatory Compliance Construction/Installation Management Customer/Operator Training Start-Up Support Final Inspection & Sign-Off SELECTED ACHIEVEMENTS Consistently ranked as #1 or #2 in percent billable and customer satisfaction. Consistent lowest callback rates. Delivered percent billable and customer satisfaction ratings in the high 90s (vs. company expectations of 65% to 75%). Initiated programs to encourage collaboration between sales and technical teams. Example: Saved hundreds of thousands of dollars in estimated installation time, averted potential environmental obstacles, and preserved customer goodwill by having installation technician survey customer's site before the sale. Implemented a proactive customer follow-up program, which involved the Help Desk calling each customer after installation to survey their impression of the technician/installer's courtesy, technical knowledge, neatness of job, etc. Utilized results to identify strengths and opportunities for improvement. Compiled a database of customers and utilized slow periods to make calls to see if customers were happy with their systems and if they needed anything. Generated thousands of dollars in new business. Suggested numerous productivity improvement ideas. Example: E-mailing technicians their work orders each night for the following day to eliminate the need for a trip to the office every morning. Helped start an employee incentive program based on percent billable and customer satisfaction ratings at Sysborne. Generated thousands of dollars in additional revenue, while boosting employee morale.
