Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
A college student ongoing the education to achieve my bachelors degree in psychology. I have years of job experience in customer service related jobs, with a wide range of customer service skills. Can and will work efficiently during stressful times. Excels in relationship building whether that be my coworkers or customers. Willing to learn new skills and help others learn as well.
Skills
Web and Tech Savvy
Artistic
Superior communication skills
Emotionally supportive
Reliable
Dependable
People-oriented
Educational support
Experience
08/2019 to 03/2020Nanny2 Fellas & A Big Vehicle | Broken Arrow, OK,
Regulated the childs schedules to balance rest, learning and play.
Cut snack foods into bite-sized pieces, as well as feeding and monitoring closely during each meal to prevent choking.
Developed lasting, professional relationships with the family by encouraging open communication and delivering positive feedback.
Sparked creativity and imagination by helping the child discover new things each day.
Engaged with the child, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Planned fun excursions to enhance physical abilities and expose the child to stimulating, educational activities.
Minimized TV and mobile device time by engaging the child with games and reading books.
Promoted good behaviors by using positive reinforcement methods.
Physically and verbally interacted with the child throughout each day to promote mental and emotional development.
12/2018 to 07/2019BatherNatural Pawz | Erie, CO,
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Bathed approximately 12 animals per 7-hour shift.
Answered phone calls responding to questions regarding pricing and services, as well as scheduling appointments.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Delivered consistent customer service to pet owners, effectively increasing repeat business.
Developed long-term relationships with clients and bonded with animals through regular contact.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Monitored up to 25 dogs at a time, at times having to stay after hours for late pick ups.
07/2018 to 11/2018ServerThe One Group | Troy, MI,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Greeted customers, assisted with questions and made recommendations concerning daily specials, and desserts to guide patrons toward more profitable items.
Partnered with team members to efficiently serve food and beverages.
Upsold customers and optimized table-turns.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Managed closing duties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
03/2016 to 06/2018Food Service WorkerExeter Hospital | Epping, NH,
Upheld food safety standards at all times.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Prepared large batches of food according to standard recipes.
Cross-trained in multiple positions to support the team and help meet all customer needs.
Cleaned work areas, equipment and utensils.
Received food orders from patients and families and explained offerings.
Resolved customer concerns and relayed relevant information to supervisor.
Floated in food-prep area to identify support tasks and receive assignments from cooks.
Cleaned and sanitized dining ware and kitchen equipment.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Education and Training
Expected in 12/2020Associates | PsychologyFrederick Community College, Frederick, MDGPA:
Expected in 06/2018High School Diploma | Catoctin High School, Thurmont, MDGPA:
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