Nanny Resume Example

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
• Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
• Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
• Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
• Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
• Performed as integral staff member in streamlining opening and closing procedures.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
• Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Trained team members in successful strategies to meet operational and sales targets.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Educated customers on promotions to enhance sales.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Assisted customers by answering questions and fulfilling requests.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Submitted reports to senior management to aid in business decision-making and planning.
• Answered questions about store policies and concerns to support positive customer experiences.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Assisted customers with locating and choosing merchandise in any store department.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.

• Established and updated work schedules to account for changing staff levels and expected workloads.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Assessed and authenticated customer exchanges, voids and returns.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Supervised and guided new employees on product knowledge and POS and responded quickly to questions, which improved understanding of job responsibilities.
• Coordinated individual duties after careful evaluation of each team members skill level and knowledge.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Devised innovative strategies to improve customer satisfaction scores and meet company goals.

• Answered questions about store policies and concerns to support positive customer experiences.
• Maintained presentable customer areas with diligent cleaning and proactive recovery management.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Educated customers on promotions to enhance sales.
• Reviewed and resolved differences between accounting information and cash drawer.
• Assisted customers by answering questions and fulfilling requests.
• Worked closely with supervisors and management to solve problems and handle customer concerns.
• Checked prices for customers and processed items sold by scanning barcodes.
• Trained as sales associate and provided back-up coverage to provide customers with optimal support.
• Kept shelves stocked with popular items by tracking trends and requesting new orders.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed POS transactions, including checks, cash and credit purchases or refunds.