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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer relationship management
  • Problem Resolution
  • Employee management
  • Customer Service
  • Effective communication
  • CRM
  • Quality assurance
  • Credit card payment processing
  • Sales expertise
  • High-energy attitude
  • In-store support
  • Schedule mastery
  • Business development understanding
  • Office equipment proficiency
  • Courteous demeanor
  • Product organization
  • Adaptive team player
  • Problem-solving abilities
  • Quality assurance controls
  • Store maintenance
  • Customer relations
  • Retail sales customer service
Experience
01/2020 to 09/2020
Nanny 2 Fellas & A Big Vehicle Broken Arrow, OK,
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Promoted good behaviors by using positive reinforcement methods.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Facilitated safe, caring and warm environment for children between ages of 1 and 2 years old to stimulate development.
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
01/2010 to 01/2020
Owner/operator Lineage Logistics Grand Terrace, CA,
  • Led startup and opening of housecleaning/[ business and provided business development, creation of operational procedures and workflow planning.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
03/2007 to 12/2009
Asst. Manager Circle K Stores, Inc. Shreveport, LA,
  • Planned and prepared workflow schedules, delegating tasks for 20 [-member team.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
05/2002 to 12/2006
Sales Associate Stanton Optical Tyler, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Prepared cash deposits up to $5000 with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education and Training
Expected in
:
Ok Community College - Oklahoma City, OK,
GPA:
  • Completed continuing education in Buisness
  • 3.95

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Resume Overview

School Attended

  • Ok Community College

Job Titles Held:

  • Nanny
  • Owner/operator
  • Asst. Manager
  • Sales Associate

Degrees

  • Some College (No Degree)

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