A Customer Service Professional seeking a position where I can learn and progress. Very reliable and capable of looking at the bigger picture when it comes to business and personal issues. Am an organized, clean individual ready for a new role, tend to excel at routine and consistency, in addition to a natural compassion for people, children and a soft spot for elderly. Used to working in a fast paced environment with high demands.
Attention to Detail
Great Customer Service
During my tenure at the store, I received several highly satisfied customer comments from the online survey. Customer First Pins (distributed by Corporate), and Certificate of Appreciation from Corporate QFC for Customer Service and Attention to Detail. Nominating for bagging competition during first year of employment. Most rewarding acknowledgement was building long lasting interactions and relationships with the customers because it had to be developed over time, it is not a tool management can teach you.
It is important to me to make every transaction personal, I do my best to know and call my customers by name.
Mover08/2017 to 06/2018Rosichelli DesignSeattle, WA
A Staging Company that mainly caters to the Luxury Home Market. Required to communicate with Management, Office Staff, Designers, other Movers, Property Owners, Real Estate Agents, and Contractors. Coordinate lifting and moving furniture in safe and timely manner, load trucks with furniture to maximum capacity of load, prepare home with various materials before moving furniture in or out of home to insure no damage to doors, floors, counter tops, walls, and hand railings. Must be aware of unfamiliar surroundings while carrying large, delicate, expensive objects walking backwards, forwards, and up stairs. Drive Company Vehicles either 18 Passenger Van or 20' Box truck.
Properly pack accessories with packing paper in totes to insure minimal shifting and breakage during transport, wrap art in bags and then place in box to protect during transport, as the art collection was vast, expensive, and unmarked. Conditioning the warehouse is cruicial to loading and unloading of trucks. All items must be put with other like items with attention to feet and legs of furniture, as well as material make up.
Move Ins are a three day process, beginning with the largest items first, and the smallest items last. Rugs are placed, beds assembled, dressers, bed side tables, sofas, and coffee tables put into position. Next are chairs, lamps, smalls, books, and art. Finalized by dusting of all surfaces, touching up of furniture, steaming of bedding and bathroom towels, cleaning of mirrors, vacuuming, and sweeping. The goal is to make the home appealing and inviting to a wide variety of clientele in the market.
Move Outs require many layers of preparation to maximize efficiency. Any high traffic area or surface used for placing requires protection. All furniture must be wrapped in plastic to protect drawers, handles, fabrics, and corners. Accessories are gathered to kitchen, bedding and towels are put into linen bags, mattresses, box springs, and frames separated, take down, wrap, and box art, roll rugs, stack dining chairs. After all prep tasks are complete, loading of the truck is done.
Front End Supervisor10/2015 to 09/2017Quality Food CentersSeattle, WA
Help Guide team members in front end to achieve efficiency and quality customer service.
Insure coverage to relieve staff for breaks, lunches, or departure in a timely manner so that the schedule can continue to flow throughout the day.
Coach courtesy clerks on prioritizing the many tasks of the team.
Also ensuring that bathrooms are cleaned, along with completed cleaning log, carts and hand baskets are available for customers, and the store is kept clean and orderly.
Keep Loan forms complete every day along with 6 till Audits varying in location of tills from day to day.
Complete Loans to each till upon request of employees.
Responsible for calling additional check help when necessary from exterior departments.
Address and Communicate with Management when necessary, know when the problem is beyond my position and or when I am the solution.
Service Center Clerk05/2015 to 09/2017Quality Food CentersSeattle, WA
Process Lottery and Scratch Ticket sales and reimbursements.
Liquor and Tobacco sales.
Assisting with transactions such as Money Transfers and Western Union transfers and Money Orders.
Provide concern and response to Customers' issues and help with price adjustments or refunds.
Keeping proper documentation for all transactions over $3,000 with Suspicious Activity Information Form, Along with any money transfers from the same customer totalling $10,000 are to be documented and sent to Corporate and FBI.
Stocking05/2009 to 05/2013Quality Food CentersSeattle, WA
Stocking requires constant time management, communication, documentation for store certification purposes.
Reviewed time management, ordering, and missing item reports daily.
Insuring proper rotation of merchandise to supply freshest product possible and control preventable loss.
Check expiration dates on all perishable products, re-marking prices of closely dated products.
Operating forklift, hand jacks, and carts to move pallets and merchandise safely.
Continuously monitored inventory of all items in department.
Order according to budget, supply, demand, timing, damaged, and on sale product.
Cashier04/2008 to CurrentQuality Food CentersSeattle, WA
Quickly adapted to having to multitask at all times possible while serving customers with a cheerful attitude.
Required to keep a clean and orderly check stand for guests and fellow employees.
Kept account of all loans or pulls from each till, kept coupons and returned item documents.
Acquired price for unmarked items when purchased by customer.
Memorize functions of register and codes for un-priced merchandise.
Made sure every customer is served to the fullest extent before departure.
Courtesy Clerk07/2007 to 05/2008Quality Food CentersSeattle , WA
Required to multitask, communicate with co-workers, and serve customers in a timely manner.
Cleaning store bathrooms and replenishing supplies.
Gathering and organizing shopping carts in front of store and clearing them of debris.
Placing unwanted items back on shelves and directing customers to desired product.
Bagging groceries and politely escorting customers if desired.
High School Diploma
High School Diploma2009West Seattle High SchoolSeattle , WA, U.S.A.
Customer Service, Coaching, Multitasking, Documentation, Accountability, Quality and Time Management.